02-14-2018 08:40 AM
29 12
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  1. Jen bum's Avatar
    Hi,
    I've searched this forum and tried some of the common fixes forbthis problem but nothing has worked so far.
    I've got a galaxy s6, and I've had the memory nearly full message several times. I've deleted loads of in necessary bit and the numbers don't add up. I've got the 32gb, but 29 gb is system useage- this seems excessive to me.
    I have the new update ready to download but there isn't enough data to do so.
    I'm hoping you guys will be able to help me.
    Many thanks.
    If you need screenshots of anything, I can provide them.
    Jenny.
    01-19-2018 02:43 AM
  2. Dano1200r's Avatar
    Download Data Size Explorer and you can see what is using your storage by size.
    Fyve Kenpachi likes this.
    01-19-2018 04:03 AM
  3. Jen bum's Avatar
    Thanks Dano1200r, I'll try that now.
    01-19-2018 04:32 AM
  4. Jen bum's Avatar
    How do I attach a screen shot? It still says that 23gb is system useage. That seems really high.
    01-19-2018 04:36 AM
  5. Dano1200r's Avatar
    Do a swipe to capture, or press the appropriate buttons. Google it.
    01-19-2018 05:25 AM
  6. Jen bum's Avatar
    I have captured the screenshot (that was something I do know how to do) its how to attach it to this message that i cant work out.
    01-19-2018 05:46 AM
  7. Dano1200r's Avatar
    If you have registered, during a reply will be a box to attach a photo.
    01-19-2018 06:01 AM
  8. Rukbat's Avatar
    On the bottom row of icons, there's a globe (create a link), a globe with a little red thing at the bottom (change a link into plain text), then Insert Image is next.
    01-19-2018 12:28 PM
  9. ManiacJoe's Avatar
    How do I attach a screen shot?
    With a low post count of 4, you may need to host the image at a file/photo sharing site and put its URL in your message here.
    01-19-2018 06:38 PM
  10. Jen bum's Avatar
    Ok, so I think I need to upload it to my laptop and send it from there as i get options to look through files in my computer. I will try to do this. Thankyou for the help.
    01-20-2018 04:16 AM
  11. Jen bum's Avatar
    I think I've done it. I also included a screenshot from the app that was suggested to show size of files. Hopefully this information will help you guys to help me. Thankyou.
    Attached Thumbnails Is 29gb of system use excessive?-screenshot_20180119-090847.jpg   Is 29gb of system use excessive?-screenshot_20180119-103519.jpg  
    01-20-2018 04:20 AM
  12. Dano1200r's Avatar
    I believe the answer is now in front of you. Yup you're using it. Where to begin, clear the cache and reboot, put all the photos and videos you can on the cloud or move to an SD CARD. Move apps to the SD card. Facebook and Messenger are using alot as you can see, and your Samsung internet must have never have been cleared. I'll check your progress later. Good luck.
    01-20-2018 04:59 AM
  13. Dano1200r's Avatar
    P. S. The thumbnail storage is the highest I've seen
    01-20-2018 05:01 AM
  14. Jen bum's Avatar
    I've used the settings to optimise, and thought I had cleared the cache, but obviously not. I'll try and work out how to do that then. I believe these phones don't have an option for sd card, I'm gonna feel really silly if they have and I've missed it for the last year! What is the thumbnail storage then? Thankyou for helping.
    01-20-2018 08:01 AM
  15. Jen bum's Avatar
    I used the power button, volume and home key and cleared the cache, but I'm obviously doing something wrong, coz this is what it looks like now.
    Attached Thumbnails Is 29gb of system use excessive?-screenshot_20180120-141432.jpg   Is 29gb of system use excessive?-screenshot_20180120-141525.jpg  
    01-20-2018 08:20 AM
  16. Dano1200r's Avatar
    No internal SD card on the s6
    01-20-2018 08:28 AM
  17. Jen bum's Avatar
    How is the internet using so much? And how do I clear it? It looks no different to before I cleared the cache?
    01-20-2018 08:39 AM
  18. Javier P's Avatar
    How is the internet using so much? And how do I clear it? It looks no different to before I cleared the cache?
    Hello Jen, welcome to the forums! Those steps with the physical buttons that you mentioned wipe the cache partition. This process clears system cache files, but doesn't free any storage. It's completely different than clearing the app cache files.

    It's strange that you don't get an option to clear all cached data under settings -storage. You could try clearing cache individually for those apps with bigger files (cloudagent, gallery, Internet, WhatsApp, YouTube ...).

    Also, see if you can upload some of your media files (tons of them) and delete them locally to gain some space.
    01-20-2018 08:45 AM
  19. Dano1200r's Avatar
    Can you go to your provider store? You can get your phone working fine, but it will just fill back up without you changing a few settings and learning a little. Good luck.
    P. S. Open the browser, open the browsers settings, and then find the history and cache in the app/browser.
    01-20-2018 08:45 AM
  20. Javier P's Avatar
    I moved your thread to the S6 forum where it'll be easier getting feedback from other owners.
    01-20-2018 08:47 AM
  21. virxbmc's Avatar
    I used the power button, volume and home key and cleared the cache, but I'm obviously doing something wrong, coz this is what it looks like now.
    Check in the DCIM folder for photos/videos and move to online or PC. Connect your phone to a computer and move it by cut and paste (preferably backup to Google Photos too through the Photos app).
    01-20-2018 08:50 AM
  22. Jen bum's Avatar
    Thankyou. I will transfer my media to laptop which will free some space. I will try the method for clearing the history too. Thankyou, I was thinking I would have to go to the store.
    01-20-2018 08:52 AM
  23. Jen bum's Avatar
    How does it work though that approx 12gb is images, video and app, but where is all the gb?? I know the system will use some of that but not half surely?
    01-20-2018 09:14 AM
  24. samdroid187's Avatar
    I have captured the screenshot (that was something I do know how to do) its how to attach it to this message that i cant work out.
    Download tapa talk app
    Fyve Kenpachi likes this.
    01-21-2018 12:09 PM
  25. Jen bum's Avatar
    Thankyou Samdroid, I worked out how to attach the screenshot.
    01-21-2018 03:44 PM
29 12

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