1. PrimeRob's Avatar
    Hi everyone

    My Galaxy S6 has randomly and suddenly lost the ability to hear call audio when I get a call when using a bluetooth device.

    I have Bose bluetooth earphones that I use at the gym all the time. The Media Audio works fine, but for some reason the Call Audio is just completely silent. I can't hear a ring tone, I can't hear them pick up, and they cant hear me speak when I talk.

    It worked before no problem. It just stopped randomly today and I have no idea why. Before you respond, please make sure to read this:

    - The bluetooth headset works fine and I've confirmed this using a friend's phone (everything works perfectly on their phone)
    - I have tried to clear app data and cache data for Bluetooth
    - I've tried to clear the cache partition
    - I have fully factory reset my phone and it has not helped.

    I'm totally out of ideas. I have no idea why Media Audio works fine, but Call Audio does not. Please help!
    12-19-2018 10:43 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You probably already checked this, but when you go to Settings>Bluetooth and tap the gear icon next to the earphones, is the Call Audio checkbox on?
    12-19-2018 11:54 AM

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