09-23-2016 08:09 AM
34 12
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  1. Guardian of Wonder's Avatar
    Hello,
    On my 3rd S7 Active phone and am still having the same issue with the screen. On the lower left quarter of the screen a 'smudge' appears, it looks like a thumb print but no matter what I do it doesn't come out. I have a feeling the the processor is located behind this part of the screen and the heat is making it happen. At this point it's happened to 3 phones so I'm just going to wait till Samsung figures out the issue.

    Anyone else having similar problems?
    06-26-2016 02:53 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does that show up in a screenshot?
    06-26-2016 07:00 PM
  3. Guardian of Wonder's Avatar
    I'm afraid it doesn't.
    06-26-2016 07:36 PM
  4. andrew_ackley's Avatar
    Can u take a picture of it?

    Posted via the Android Central App
    06-26-2016 07:53 PM
  5. exile0229's Avatar
    I have the same issue. I've had the phone for less than a week. It's like I've already Swyped off a protective layer on the screen. I'd appreciate hearing what you find out. I would take mine in to the store tomorrow but I will be unable.
    06-26-2016 11:10 PM
  6. andrew_ackley's Avatar
    I have the same issue. I've had the phone for less than a week. It's like I've already Swyped off a protective layer on the screen. I'd appreciate hearing what you find out. I would take mine in to the store tomorrow but I will be unable.
    Don't u have a way to get a pic of it?

    Posted via the Android Central App
    06-28-2016 07:07 AM
  7. exile0229's Avatar
    I didn't, until I exchanged the phone. One of the customer reps said that it happens when the phone heats up. My wife said it happened to one of her iPhones. Apple said it was pocket rub.
    Here are the pictures of the phone.

    Posted via the Android Central App
    Attached Thumbnails Samsung Galaxy S7 Active Screen issue-29.jpg  
    06-29-2016 10:38 AM
  8. B. Diddy's Avatar
    I assume you tried already, but nothing happens at all if you wipe it vigorously with a microfiber cloth? Perhaps with some screen cleaner?

    I wonder if it has to do with some kind of screen coating that gets affected by excessive heat--although you'd think they would've accounted for that in the design (especially since this is the Active variant!).
    06-29-2016 12:38 PM
  9. exile0229's Avatar
    The microfiber cloth did make the spot seem to disappear. Any touch and it was back. I thought about using a cleaner, but if there was a specialized coating I didn't want to compromise it before I showed the phone to a "qualified" person.

    I noticed that the phone got hot once. But nothing more than any other phone I've used.

    If the same thing happens with this one, I'll go back to something other than Samsung.

    Posted via the Android Central App
    06-30-2016 10:05 AM
  10. B. Diddy's Avatar
    Maybe it's some kind of stubborn mark from skin oil, or something else that was on your fingertips that transferred to the screen? Try using any kind of cleaning solution that's specifically designed for phone screens--it should be safe for the finish.
    06-30-2016 12:11 PM
  11. exile0229's Avatar
    Already replaced it. It was apparent it wasn't oil from my body, nor was it from anything I had on my fingers as I use the full screen for things. It was just that area.

    If it were a protective coating that was coming off it could have removed it further. I felt it would be better safe than sorry and exchange the phone in it's condition so it can be researched and corrected...hopefully.

    Posted via the Android Central App
    B. Diddy likes this.
    06-30-2016 06:49 PM
  12. vjr021's Avatar
    Not happening on my gold one.. maybe just the grey ones... ?
    07-01-2016 01:03 PM
  13. jlczl's Avatar
    Not happening on my gold one.. maybe just the grey ones... ?
    Not happening on my Grey one either.
    07-01-2016 05:44 PM
  14. Clayton Farrell's Avatar
    I have the same problem. Takes up 75% of screen, large middle section. @guardianofwonder did AT&T replace the phone for you because of this issue??
    07-05-2016 02:10 PM
  15. exile0229's Avatar
    Mine was replaced because of the issue.

    Posted via the Android Central App
    Clayton Farrell likes this.
    07-05-2016 03:48 PM
  16. Phoneguy108's Avatar
    A lot of issues being reported with the hardware of S7A. Samsung drop the ball here?
    07-05-2016 04:17 PM
  17. jlczl's Avatar
    A lot of issues being reported with the hardware of S7A. Samsung drop the ball here?
    As is always the case, those with issues will be more vocal than those without.

    As of right now the only issues that seem to be universal are the ease of which the screen scratches and the map use in the compass app.

    The screen scratching issue is because of the added plastic to increase the shatter resistance and is easily fixed by using a glass screen protector. That leaves the map compass issue, which eventhough I never use it, I hope gets addressed soon for those that do.
    planoman likes this.
    07-05-2016 08:25 PM
  18. Slade8525's Avatar
    can you please wipe it off with a CLEAN cotton cloth (microfiber is more abrasive) with mild soap and water, and upload a CLEAR pic, from directly above, with no glare?

    that pic is horrible to try to diagnose.
    07-10-2016 12:39 AM
  19. Phoneguy108's Avatar
    As is always the case, those with issues will be more vocal than those without.

    As of right now the only issues that seem to be universal are the ease of which the screen scratches and the map use in the compass app.

    The screen scratching issue is because of the added plastic to increase the shatter resistance and is easily fixed by using a glass screen protector. That leaves the map compass issue, which eventhough I never use it, I hope gets addressed soon for those that do.
    In my opinion Samsung should have done a better job with the screen scratching issue. You shouldn't need a screen protector on an "active phone"
    07-10-2016 11:29 AM
  20. benjamminh's Avatar
    Particularly when that screen isn't easily replaceable.
    07-11-2016 05:51 PM
  21. Phoneguy108's Avatar
    Particularly when that screen isn't easily replaceable.
    Exactly
    07-11-2016 06:21 PM
  22. jlczl's Avatar
    In my opinion Samsung should have done a better job with the screen scratching issue. You shouldn't need a screen protector on an "active phone"
    You don't need one. I remember when all screens were plastic and scratches were just part of life. Plastic screens just scratch easier period.

    Since I don't want to look at a scratchy screen I got a glass screen protector but it definitely isn't necessary.
    07-11-2016 06:50 PM
  23. Phoneguy108's Avatar
    You don't need one. I remember when all screens were plastic and scratches were just part of life. Plastic screens just scratch easier period.

    Since I don't want to look at a scratchy screen I got a glass screen protector but it definitely isn't necessary.
    Gotcha
    07-11-2016 11:12 PM
  24. planoman's Avatar
    Particularly when that screen isn't easily replaceable.
    I think and hope that Samsung comes out with a poly carbonate screen replacement. Of course the issue is that people may screw their phones up trying to change it.
    07-12-2016 08:42 AM
  25. galaxy s7 active's Avatar
    same thing. its the harsh soap at my job that did it.... going to get a glass protector New Samsung Galaxy S7 Active Case Cover Tempered Glass Kickstand Holster G891 | eBay
    07-21-2016 06:09 PM
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