08-04-2016 11:29 AM
129 ... 456
  1. bkrell's Avatar
    I feel like a new phone should be sent as a replacement. That might just be me, but after paying $XXX one should not have to be inconvenienced or receive a used product due to a manufacturer's error. Send me a new phone. In this case though, it may be safer to get a phone that has failed once, repaired, and now "guaranteed" to function as advertised. If they gave you a new phone it may face the same water issues the first phone did. This could be more embarrassing for Samsung.

    This! Why should we get a used phone as compensation for an admitted factory mistake?
    08-02-2016 07:58 AM
  2. TylerLV76's Avatar
    Unfortunately thats the position most of these companies have taken and its been that way for many years. While I agree and would like a new phone I also know thats not going to happen unless you have multiple issues with repaired devices. Its a money game and to give you a new phone costs substantially more than it does to repair it.
    08-02-2016 12:10 PM
  3. Phoneguy108's Avatar
    Decided today to dunk my phone before heading on vacation next week and taking it in the pool. It was fine at first then developed the typical issues. I called Samsung and they said 9-11 business days upon receipt of the phone so I called at&t. As of today at&t has the approval for the warranty department to replace the devices at no cost. I paid $14.95 to have it expedited in 1-2 days. Just a heads up for anyone dealing with the water issue.
    Thanks for info
    08-03-2016 03:32 AM
  4. TylerLV76's Avatar
    At&t replacement thread updated with my results.

    08-04-2016 11:29 AM
129 ... 456

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