06-22-2017 08:48 PM
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  1. TylerLV76's Avatar
    So this kit Samsung is going to eventually be selling is for sure a replacement for the top layer? Has anyone taken the poly layer completely off yet?

    Edit: nm I just found in the manual that it is indeed replaceable. Im considering removing it and putting a zagg in its place down the road.
    08-05-2016 07:14 PM
  2. prince randorson's Avatar
    I thought my chat with a samsung representative regarding this part, Galaxy S7 active Screen Protector Replacement Kit (ET-FG891CTEBUS) may be of interest. The representative claims that this is NOT a replacement for the polycarbonate layer that come on the phone from the factory.

    S7 active top layer replaceable-capture1.jpg
    S7 active top layer replaceable-capture2.jpg
    S7 active top layer replaceable-capture3.jpg
    09-04-2016 07:26 PM
  3. prince randorson's Avatar
    Has anyone taken the poly layer completely off yet?
    I'd still like to know this.
    09-04-2016 07:27 PM
  4. ThetaOverride's Avatar
    I would like to know also.

    After calling Samsung I was told that the ET-FG891CTEBUS would be the replacement but when I talked to 3 different people in the sales department about it all they would say is that they are out of stock. Then they proceed to hang up on me lol.

    I also spent an hour on the phone with an ATT android support rep, Her manager and her department Samsung rep did not now about this. I had to send them pic of me with a gift card lifting the top left corner up to prove that it was not the clear trash that all phones come in. Also funny thing Scratches on the poly screen protector might void your warranty according to ATT.

    Now I have an air bubble where I lifted the corner from dust getting under it. lol
    09-09-2016 02:59 PM
  5. Mariomendozag's Avatar
    Hi, i Live in Mexico and have buyed a s7 Active for a real bargain because the screen was so scratch that appears like the past owner try to clean up with sandpapper. and i though that in my next trip to USA, i will change the screen, all because the phone is in perfect condition but not the screen. So, i found this topic in this forum and think that i have nothing to lose. So i took my little victorinox knife and peel the polycarbonate screen in the gap between the round end and screen and remove it completely and.... Surprise, the gorilla glass 4 under the top layer was totally impolute. After that, i put a tempered glass to the gorilla glass 4 of the Active waiting for amazon to have the replacement part to install and install a new tempered above it.
    Excuse my bad english and i hope you can understand it. But YES it can be removed totally safe. Cheers
    benjamminh likes this.
    09-10-2016 09:33 PM
  6. Slade8525's Avatar
    good to know; i put glass screen covers on all the Actives i bought (took some for relatives/friends overseas and 3 for family).
    FLTimmyB likes this.
    09-10-2016 11:02 PM
  7. flyingkytez's Avatar
    I would just remove the polycarbonate layer and add a tempered glass protector for $2. Easy and done.
    benjamminh likes this.
    09-23-2016 02:32 PM
  8. Tersanyus's Avatar
    So glad I found this topic. I know it's a little old of a topic now though. I bought a used S7 Active for a good price. It's has little teeth marks on the screen. Was told it was from a small dog. Wasn't too bad as most of the bite marks are on the edge of the screen in the bezel area.

    Read this post and figured I didn't have much too lose. I looked closely at the screen and didn't think there was a factory installed screen protector on it. Took my exacto knife to one corner. Took about 5 tries and found the right spot and sure enough the factory polycarbonate screen protector came off easily.

    Now all those bite marks are gone and there's a pristine screen I have now. Wondering if I should order the factory replacement or go with a third party screen protector. Don't like the idea of a screen protector on top of another screen protector.

    And since I brought this phone used I probably can't get the phone replaced since my date of manufacture is in May.
    10-29-2016 04:31 PM
  9. T48's Avatar

    Now all those bite marks are gone and there's a pristine screen I have now. Wondering if I should order the factory replacement or go with a third party screen protector. Don't like the idea of a screen protector on top of another screen protector.
    Think I would just put a tempered glass screen protector on it like in post #30. Pack of 2 is $8-$10 on Amazon.
    benjamminh likes this.
    10-29-2016 07:33 PM
  10. jimd1050's Avatar
    The bodyguardz glass you buy at att dont properly adhere to the polycarbonate screen. They leave air gaps and allow water under them.
    Several months late to the conversation but just purchased an S7 Active Friday as a replacement (or carry over until the next Note) for my turned in Note 7s! The AT&T Screen Protector Specialist attempted to install a BodyGuardz on it for me 'cuz I used them on my Note 7s - would not go on properly. He grabbed a Zagg and I was out the door in 5 minutes!!! Looks great! I'm happy!
    11-07-2016 08:56 AM
  11. DJ JD's Avatar
    I had a little bad luck. Just got this phone and noticed a small scratch. Not very noticeable. I thought ok, I'll be careful. Then just a little while later, my stupid clumsiness, the charger plug just hit the screen just a tiny force. It left a tiny circle scratch(chip?) on the screen. I was looking into getting a screen protector. But then looking at the phone it looked like there's one on it. So how can I remove the top screen so I can replace it?
    12-30-2016 08:51 AM
  12. sdardoin's Avatar
    Can confirm this... just peeled off the one on my buddys phone this morning. He had an actual cut in it so we peeled it right off. Just plain glass underneath.
    jimd1050 likes this.
    01-06-2017 09:51 AM
  13. jimd1050's Avatar
    Can confirm this... just peeled off the one on my buddys phone this morning. He had an actual cut in it so we peeled it right off. Just plain glass underneath.
    Thanks - good to know! I wonder if that's why so many of (us) have had problems installing other screen protectors? Putting screen protectors on top of screen protectors... ??? I don't think it mentions anywhere in the documentation that they have one from the factory. Thanks again!
    01-07-2017 12:19 PM
  14. sdardoin's Avatar
    Thanks - good to know! I wonder if that's why so many of (us) have had problems installing other screen protectors? Putting screen protectors on top of screen protectors... ??? I don't think it mentions anywhere in the documentation that they have one from the factory. Thanks again!
    I didnt have any trouble installing my protector... on top of the factory one.
    01-09-2017 01:15 PM
  15. jimd1050's Avatar
    I didnt have any trouble installing my protector... on top of the factory one.
    Yeah, like I mentioned in my November post - the "Bodyguardz" screen protector gave us some grief but once we switched to the Zagg unit, it went on fine! That's all I meant... !
    01-09-2017 04:34 PM
  16. jnsanders's Avatar
    So, I bought a used S7 Active off of Swappa (for crazy cheap) after hearing about this trick on here. Thank you guys so much for sharing this info! Here is some shots of me removing the film layer on my newsed S7 Active, and shots after placing a tempered glass screen protector. The procedure had me a little worried because it took about 20 gouges with a razor blade to the corner before finally catching it just right to get enough leverage to start pulling. The layer I removed was scratched like crazy, and there was even a decent-sized gouge in it. The Gorilla Glass 4 underneath remained 100% PERFECT though! So happy I took the risk. Thanks to all who contributed here. Here's some pics.

    S7 active top layer replaceable-20170203_164134.jpgS7 active top layer replaceable-20170203_164159.jpgS7 active top layer replaceable-20170203_164323.jpgS7 active top layer replaceable-20170203_165525.jpgS7 active top layer replaceable-20170203_165625.jpgS7 active top layer replaceable-20170203_165702.jpg
    jimd1050 and justin1578 like this.
    02-03-2017 08:41 PM
  17. tjsmith51's Avatar



    After having this phone since July I accidentally put a huge scratch in the poly carb layer. I have been trying to find video or photographic evidence of it being removed and since I could not I decided to have a go anyway. The image above is the layer that came with the phone removed. It is pretty thick. I plan on getting a glass protector as soon as I can but it is nice to actually have a screen which doesn't mark easily and attract finger prints.
    Attached Thumbnails S7 active top layer replaceable-20170215_021909.jpg  
    jimd1050 likes this.
    02-15-2017 01:24 AM
  18. jimd1050's Avatar
    Imgur: The most awesome images on the Internet


    After having this phone since July I accidentally put a huge scratch in the poly carb layer. I have been trying to find video or photographic evidence of it being removed and since I could not I decided to have a go anyway. The image above is the layer that came with the phone removed. It is pretty thick. I plan on getting a glass protector as soon as I can but it is nice to actually have a screen which doesn't mark easily and attract finger prints.
    Even a bit opaque as well... I mean not totally crystal clear. That's interesting... thanks for the info and picture "tj"! Hey, try "Bodyguard HD Contour" Tempered Glass screen protectors - they go on pretty easy, are fairly thick and I don't find (much) of a problem with fingerprints! (I originally said Zagg then realized my AT&T Rep had a problem with the Zagg and ended up using the Bodyguard!)
    02-15-2017 11:39 AM
  19. tjsmith51's Avatar
    The screen was fairly dirty and I dropped the adhesive side on the carpet so it is clearer than it shows above. I just wanted to provide photographic evidence that it actually comes off for those nervous about doing so.

    I'll give the Bodygaurd protector a shot thank you!
    jimd1050 likes this.
    02-15-2017 09:32 PM
  20. jimd1050's Avatar
    So I don't lead you astray, it's BodyGuardz HD Contour... I forgot the "z" on the end!
    tjsmith51 likes this.
    02-15-2017 10:52 PM
  21. Theo Macris's Avatar
    Confirmed. I pulled mine off starting at the top corner. I just used a sharp pocket knife (w/lockblade!). Took all of 45 seconds start to finish. Dont dig deep, it is pretty thin.

    Not sure why I would put an additional screen protector on Gorilla Glass 4. My last Active 5 screen looked new after 3 years. I dont think an additional layer is going to add much protection, the polycarb was just there to keep all the glass shards in place in the event of breakage I am guessing. same way it works on a windshield; only on a car it is poly carb sandwiched between 2 layers of glass (which would have been the smart way for Samsung to approach this problem).
    05-17-2017 10:17 AM
  22. wtl's Avatar
    My S7 Active fell between the seat and center console of my Explorer, and extracting it put a nice inch long scratch in the top layer. I had seen this post some time ago and decided to confirm for myself the top layer was removable. It is, and the glass underneath was pristine. I used an exacto knife on the corner to get it lifted, and from there it came off like any screen protector would. I stuck the phone in a sock and put it away in a drawer until tempered glass screen protectors arrive, lest I scratch that pristine glass.
    jimd1050 likes this.
    05-30-2017 11:20 AM
  23. Note8uzer's Avatar
    My screen recently cracked. I'm thinking of removing the plastic top layer and adding a screen protector. Is there anything special you had to do to get the top layer off? . Just pry and hope for the best?
    06-08-2017 07:34 PM
  24. jimd1050's Avatar
    My screen recently cracked. I'm thinking of removing the plastic top layer and adding a screen protector. Is there anything special you had to do to get the top layer off? . Just pry and hope for the best?
    Just read Post number 46... Theo spells it out pretty well there!
    06-10-2017 02:01 PM
  25. Note8uzer's Avatar
    I'm still trying to get the courage up to remove the top layer. I dropped my phone but it looks like the top layer is the only part that is cracked.
    06-11-2017 08:36 PM
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