July 19th CNet reports S7 Active failed 2 out of 4 water tests
- Sink or swim: Samsung's Galaxy S7 Active drowned when we put it in the pool - CNET
They are not scientific test, but to me they don't need to be. Phone should have easily passed both bucket tests.
As Samsung says ...' the world is mostly water". If your going to boast about water resistant in commercials then back it up.
I paid for a phone that should be water resistant. I have a phone that I am now worried about using around water. Yes they will fix it (for only 1 year), but I don't want to even take the chance of getting it wet due to the fact I could be without the phone for weeks while it's getting fixed.
If Samsung really wants to make it right they need to do the following...
1) Find out and fix the problem (obviously)
2a) Allow anyone that purchased a phone prior to #1 above to exchange for a new one.
or
2b) If people chose not to exchange it give them a fully covered 2 year extended warranty on any / all damage. This would basically be Samsung saying - you purchased an "Active" phone, now go be Active, we got your back for 2 years.
Edit: Samsung sells a Protection Plus product for Gal S7 and S7 Edge that covers water damage, breaking, screen cracks for $129. Providing this at no cost to S7 Active owners would cover 2b above and not require any special procedures.07-20-2016 09:53 AMLike 2 -
- I came from a S7 Edge and I would not want to go back. I would love an extra year of warranty but the fact they have gone on record saying they will repair or replace water damaged S7 actives is good enough for me to go about my business and be "active" with mine. I have plenty of devices available to me that can serve as a backup while it's getting repaired if it comes to that. I would imagine once the phone has been out longer the turn around period won't be as long as it has proven to be to some on this forum who have experienced issues.07-20-2016 11:12 AMLike 0
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Check out this drop test:
07-20-2016 11:33 AMLike 0 - SOLD! ... yeah 400ft onto concrete (was black-top actually) and no damage.
That works for me. I saw another one that dropped it 50 times from 5ft onto concrete and no damage.
What I was looking for was a phone that could take a few drops without shattering. This fits the bill.
I'll just be careful around water and be happy. Thanks for sharing.FLTimmyB likes this.07-20-2016 11:48 AMLike 1 - If it breaks or drowns claim it on your contents insurance with your home. You DO have insurance don't you?07-27-2016 06:29 AMLike 0
- Most homes have deductibles that are probably around $1,000. Never looked to check what my policy has. Also I don't think breakage is covered, stuff like fire and theft is though.07-27-2016 09:57 AMLike 0
- My "deductible" called "excess" here in AU is $100 and it covers accidental breakage like when I dropped my SLR years ago on a trip. You need better insurance07-29-2016 12:52 AMLike 0
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You said you can return your s7 active. I would return it and wait a few months to get one that is made after issues are corrected or buy your self a cheap backup phone if you do not have one and have fun with your S7 active. Maybe check out square trade? Definitely covered by water and I thing guaranteed to have a phone within a week or something like that, maybe sooner.07-29-2016 07:56 AMLike 0 - I came from a S7 Edge and I would not want to go back. I would love an extra year of warranty but the fact they have gone on record saying they will repair or replace water damaged S7 actives is good enough for me to go about my business and be "active" with mine. I have plenty of devices available to me that can serve as a backup while it's getting repaired if it comes to that. I would imagine once the phone has been out longer the turn around period won't be as long as it has proven to be to some on this forum who have experienced issues.
we used to roll our phones up together with thin packaging foam between then around them and double bag them in ziploc-type bags (neither of our old phones was water resistant at all; had em for over 3 years) on trips. now we just make sure we zip our pockets so they dont fall out and get lost. no worries, no problems. initially i thought you couldn't disable bloatware or change the active key at all; also had no idea they shot RAW photos. once i realized i could shoot RAW and jpeg same time, played with the camera and the image quality and OIS was outstanding, battery lasted longer than my old rooted/ROMed/tweaked/5200mah battery S4, and i could disable apps, set permissions/notifications as i wanted easily, and i could assign the active key to whatever apps i wanted, there was no way i was returning it. i dont like big phones, in fact the S4 is the biggest phone ive ever owned before, but i really really liked the S7 Active features, and i can compromise a bit, or use one-handed mode (which surprisingly i do). we both have 200GB SD cards for media and whatever else; zero complaints other than the activity zone compass/map issue.
we also jointly drafted a legal letter to send to samsung regarding water ingress issues as shes an attorney, i studied law and work in advertising, just in case and to help others that are having issues. between family and friends i know of 7 S7 Active users and none of us have had problems; all have gotten wet, a few soaked, one in salt water and rinsed off with no ill effects.07-29-2016 09:30 PMLike 0 - Your worry and as others have said fear of what might happen cannot be compensated. Only when it happens. Some companies might do what you a describing but not most by a long shot.
You said you can return your s7 active. I would return it and wait a few months to get one that is made after issues are corrected or buy your self a cheap backup phone if you do not have one and have fun with your S7 active. Maybe check out square trade? Definitely covered by water and I thing guaranteed to have a phone within a week or something like that, maybe sooner.planoman likes this.07-29-2016 10:28 PMLike 1 -
- Yes you can take it back. However, I don't want to deal with the headache. I'd rather just wait until the newer fixed phones are rolled out.07-30-2016 10:17 PMLike 0
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- Can't really verify but yea that was me. I've been told 3 times by 3 different ATT reps that the faulty ones were to be pulled. Was also told the revised version is out. I just don't believe them yet.07-31-2016 11:38 AMLike 0
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- Im kinda wondering where the leak is occurring , but also why is this such a big deal? is everybody wanting to go swimming with their phone? About the only time my phone would ever get wet is if I happen to get caught in the rain while hiking (which has happened with my note 4) but I still have a waterproof storage bag I put it in to protect the phone in my pack08-03-2016 07:43 AMLike 0
- Im kinda wondering where the leak is occurring , but also why is this such a big deal? is everybody wanting to go swimming with their phone? About the only time my phone would ever get wet is if I happen to get caught in the rain while hiking (which has happened with my note 4) but I still have a waterproof storage bag I put it in to protect the phone in my pack
Yeah, I could have gotten any Galaxy now and had IP68 protection. But with the Active designed to be more rugged out of the box combined w/ the physical buttons, I figured it'd be the best choice for me, again.08-03-2016 08:19 AMLike 0 - Samsung has not said where the leak is happening but I did hear somewhere it was around the power port. Now the reason its causing such an uproar is that it was sold as ip68 certified and it doesn't hold up. Some folks here are saying even a little splash on the phone is causing it to go all wonky obviously if that happens its a problem. I live in a environment where we get rain all the time, so the ability to with stand water is important. I went with the Active because I have tile floors in the whole house and I am a clutz so better safe than sorry. Its still in a unicorn beetle sup case for added protection. No I don't want to take mine swimming but if it gets wet by a pool or at a activity it should hold up to it. Hope that helps, I cant speak for everyone but that's my two cents. (and probably overcharging at that lol)08-03-2016 08:26 AMLike 0
- And it's not just swimming and/or dunking the phone in water. The reason I bought my S4 Active was because two years of carrying my iPhone 4s while running basically caused the bottom half of the phone to completely rust away.
I think the real reason for the uproar, if you can call it that, is just because of the way Samsung and AT&T are responding to this. I mean, this was caught quick and Samsung has repeatedly stated they believe it was only a small amount of phones affected. If they KNOW it's a defect that could lead to failure, why not offer those that want it a new replacement without having to prove our phones failed? And, unless we all went over to consumer reports and complained there, there are folks making the very same point in their comment section.FLTimmyB and Phoneguy108 like this.08-03-2016 08:51 AMLike 2 - Here's the original article: Samsung Galaxy S7 Active Fails Consumer Reports Water-Resistance Test - Consumer Reports
Here's the follow-up after Samsung started to respond: Samsung Announces Fix to Galaxy S7 Active Phone in Response to Consumer Reports Dunk Test - Consumer Reports
The author of the article is Mike Gikas. His email is mgikas@consumer.org08-03-2016 09:36 AMLike 0
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July 19th CNet reports S7 Active failed 2 out of 4 water tests
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