08-18-2016 01:16 AM
30 12
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  1. FLTimmyB's Avatar
    http://finance.yahoo.com/news/samsun...204131136.html

    OK according to Samsung, if your phone fails you can now take it back to the Retailer (AT&T) or return it to Samsung. Thought I would pass it along hope it helps folks.
    07-20-2016 05:07 PM
  2. atz06's Avatar
    To play it safe, I wonder S7 Active owners shall perform a 5 ft/30 minutes test at home before the 1-year warranty is over.
    Phoneguy108 and FLTimmyB like this.
    07-20-2016 06:34 PM
  3. Rds030903's Avatar
    It doesn't matter. They can talk and say whatever.

    If this was the case i should be having a new phone mail to me not waiting on my phone to repaired.


    And phone is currently awaiting parts
    07-20-2016 07:29 PM
  4. Phoneguy108's Avatar
    http://finance.yahoo.com/news/samsun...204131136.html

    OK according to Samsung, if your phone fails you can now take it back to the Retailer (AT&T) or return it to Samsung. Thought I would pass it along hope it helps folks.
    Thanks for the info
    FLTimmyB likes this.
    07-20-2016 07:35 PM
  5. Phoneguy108's Avatar
    Article says "Phones now being shipped should be problem-free, according to Berne. However, to his knowledge, Galaxy S7 Active devices already in stores were not being removed from inventory."

    I guess I will wait a few months before upgrading to ensure I get one of the new problem free S7As...
    07-20-2016 07:38 PM
  6. tkuhe's Avatar
    Good to here. Nice that you can return directly to att if need be. I plan on testing my device after the weekend.
    07-20-2016 08:48 PM
  7. FLTimmyB's Avatar
    That was my thinking too Phoneguy108, give it a few months to get the old ones out of stock, I wish they would have given a serial number series of problem units.
    Phoneguy108 likes this.
    07-20-2016 09:47 PM
  8. bkrell's Avatar
    Kills me that they said they found a problem on the assembly line yet still won't just offer a replacement without the whole "if it fails under warranty " line though. I'm glad I still have my water damaged iPhone as a backup.....
    07-20-2016 10:09 PM
  9. belodion's Avatar
    Blog article here: http://m.androidcentral.com/samsung-...oofing-problem
    H3aTeRzz likes this.
    07-21-2016 12:26 AM
  10. D13H4RD2L1V3's Avatar
    Yeah, I'd personally hold out for a few months if I'm considering one of these.

    Samsung should replace current S7As under warranty if it is damaged by water, though YMMV, depending on the store.

    (LG G3 - Android 6.0)
    H3aTeRzz likes this.
    07-21-2016 12:32 AM
  11. Slade8525's Avatar
    hahaha thats awesome; basically a free phone if you screw yours up, and the 'return to retailer' part, IF they let you swap it in-store, is even better! give it about 6-9 months, clear out all the old stock, free, brand new replacement... gotta love the power of the internet; democratizing the power of consumers, and being able to leverage it easily against huge corporations.
    07-21-2016 12:37 AM
  12. Phoneguy108's Avatar
    That was my thinking too Phoneguy108, give it a few months to get the old ones out of stock, I wish they would have given a serial number series of problem units.
    Yeah serial numbers would have been helpful
    FLTimmyB likes this.
    07-21-2016 03:43 AM
  13. PLaBar's Avatar
    Waiting and hoping is not an consumer friendly solution. So 8 months from now a S7A gets water damage.
    Owner takes it back to AT&T. Will there be a $35 restock fee? AT&T rep notices a scratch on the screen and says warranty doesn't cover damage - sorry no exchange. Just seems like there is room for ambiguity in the process.
    07-21-2016 10:03 AM
  14. ric2001's Avatar
    They should extend the warranty to 2 years for water damaged phones for those phones manufactured prior to their "fix". This is how long I'm going to be paying for it and how long I need to have it before upgrading.
    FLTimmyB likes this.
    07-21-2016 12:42 PM
  15. LonestarROB's Avatar
    Don't know how much weight this holds but spoke to an AT&T rep today. I was seeking info about how one would know if they purchased a fixed S7A or the faulty one. The guy told me he had "it" ( a note, letter, email, I don't know) "right here" saying all currently stocked S7A were to be pulled off the shelf.

    Who knows, just thought I'd share.
    Phoneguy108 likes this.
    07-21-2016 04:43 PM
  16. Rds030903's Avatar
    Ill believe it when i see it. My phone is stilll awaiting parts after failing the quality chk
    07-21-2016 05:40 PM
  17. Law2138's Avatar
    How would anyone really know if their device is fully IP68 compliant unless they run it through those conditions?

    If you bought a device manufactured before today, then it may/may not pass the test. It seems that Samsung's "fix" will allow all devices manufactured from 7/21/2016 on, will be IP68 compliant.

    If your device has been sent in for repair, how can you be sure the repair tech has sealed it properly.

    Posted via the Android Central App
    07-21-2016 06:13 PM
  18. LonestarROB's Avatar
    Think I'm going to contact AT&T every day and see how many different answers I can get.
    Phoneguy108 and FLTimmyB like this.
    07-22-2016 08:53 AM
  19. LonestarROB's Avatar
    ATT are clueless. Every time I contact them I get a different answer. Today the guy said that the "fixed" S7A is on store shelves and also he was unaware of any issues with the S7A. All in the same conversation.
    08-10-2016 07:29 PM
  20. Phoneguy108's Avatar
    ATT are clueless. Every time I contact them I get a different answer. Today the guy said that the "fixed" S7A is on store shelves and also he was unaware of any issues with the S7A. All in the same conversation.
    ugh!
    08-10-2016 10:34 PM
  21. FLTimmyB's Avatar
    Who at ATT are you talking to Lonestar
    08-11-2016 04:56 AM
  22. LonestarROB's Avatar
    Who at ATT are you talking to Lonestar
    Whichever Rep answers. . This last guys name was Juan I believe. Doing for my own amusement at this point lol . They all have different answers.
    08-11-2016 09:14 AM
  23. Phoneguy108's Avatar
    Whichever Rep answers. . This last guys name was Juan I believe. Doing for my own amusement at this point lol . They all have different answers.
    Sounds like Xfinity Comcast or Sprint... ask 5 people get 5 different answers...
    08-16-2016 11:34 PM
  24. LonestarROB's Avatar
    It's absurd. Talked to the manager at the local Att corporate store. Asked him if they were aware of the S7 Active issues. He said he knew nothing and said, and I quote, "I can bring up Google and find problems with every phone". Didn't even want to bother so I walked away.
    08-17-2016 08:14 AM
  25. Law2138's Avatar
    It's absurd. Talked to the manager at the local Att corporate store. Asked him if they were aware of the S7 Active issues. He said he knew nothing and said, and I quote, "I can bring up Google and find problems with every phone". Didn't even want to bother so I walked away.
    He's not gonna level with you on this issue. What he did and what alot of other AT&T employees will do is play ignorance to downplay the issue. The last thing they want to do is confirm that a phone they could potentially sell has "issues". Their job is to sell the device and activate a new line if applicable.

    Now I'm not saying all AT&T employees are like that, because there are some that truly care about customers.

    Even further, consider this: Once you buy a new device either outright or under the NEXT plan. How often do you go back to that same store to make another purchase? Maybe for an accessory or to upgrade a family line? The goal is to get the customer in, sell the product and not see them again until its time to upgrade.

    Educated consumers make lazy salespeople and managers uncomfortable. I don't expect everyone to know the owner's manual and TSB for each device, but I expect them to be up to speed on what's trending in the world of mobile devices. For any AT&T manager not to know the controversy of an exclusive device (S7 Active) highlighted by consumer reports, is just downright embarrassing. He may have known, but didn't want to admit it. Or really didn't know.

    I would have walked away too.
    FLTimmyB and Phoneguy108 like this.
    08-17-2016 09:44 AM
30 12

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