08-30-2016 02:03 PM
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  1. FLTimmyB's Avatar
    Thank you, I just wanted to make sure what I have done is comparable to what you had done. So I think a foot of water for about 3 min should have proofed mine pretty well, I popped the sim tray and no sign of water....no fogging so I think I got a good one.
    08-18-2016 02:19 PM
  2. TylerLV76's Avatar
    Thank you, I just wanted to make sure what I have done is comparable to what you had done. So I think a foot of water for about 3 min should have proofed mine pretty well, I popped the sim tray and no sign of water....no fogging so I think I got a good one.
    Yeah if yours is acting normal and theres no fogging you should be good. I just said screw it and set mine in a bowl of water for 5 minutes. So far its fine but my last one was fine also for a while. Im getting to the point with these actives that Im almost looking for a reason to buy an Axon 7.
    08-18-2016 02:27 PM
  3. FLTimmyB's Avatar
    I'm glad the one I got seems to have been in the "good" batch. If the rumors are true about the next iPhone being water proof Samsung is going to have to step up their game, because this wont fly next time.
    08-18-2016 02:59 PM
  4. bkrell's Avatar
    Those iPhone rumors have been around for a while. It would be nice if Apple caught up on many fronts.
    08-18-2016 03:31 PM
  5. TylerLV76's Avatar
    Those iPhone rumors have been around for a while. It would be nice if Apple caught up on many fronts.
    Agreed. I just came back to android after many years of ios. Imo ios is so far behind its embarrassing. Theres a few things about the s7 Active Im not "satisfied" with but while on vacation everyone else had iphones and kept stealing mine to take pictures or use google maps for navigation or play music. There wasnt a single day I had to charge my phone before midnight. My wife stole my 10000 mah battery pack and literally had her iphone 6 plugged into it nonstop with the pack in her pocket. My oldest has a 6 plus and she charged at least once during the day. At the end of the day this phone is amazing but the water damage is leaving a really bad taste in my mouth. If this replacement doesnt hold up I cant see myself sticking with this phone.

    And even though it shouldnt bother me, I feel kinda slighted that At&t didnt send me a new phone in the retail box.
    FLTimmyB likes this.
    08-18-2016 03:47 PM
  6. FLTimmyB's Avatar
    I'm actually thinking of getting one of these as a back up phone/travel phone for when your going to places where you don't want to loose a nice phone. The blu line has actually gotten some pretty good reviews, and for the price its pretty hard to go wrong. https://www.amazon.com/BLU-Studio-En...cUvbUpU5343107
    08-18-2016 07:27 PM
  7. Law2138's Avatar
    Agreed. One thing I did like about my Moto X pure is the voice commands and larger screen for GPS. The S6 active feels so small in my hands now but I love this phone.

    I'll have to get a Note 7 to match the screen size.
    FLTimmyB likes this.
    08-18-2016 07:39 PM
  8. TylerLV76's Avatar
    Agreed. One thing I did like about my Moto X pure is the voice commands and larger screen for GPS. The S6 active feels so small in my hands now but I love this phone.

    I'll have to get a Note 7 to match the screen size.
    A friend of mine just got the note 7 today from tmobile and I got to play with it for a few. Its incredibly comfortable and the size is almost perfect. Its a little tall but the width was great. The one downside was its screen. Hes had it for about 6 hours now and its already scratched. That would drive me insane but he couldnt care less.
    Law2138 likes this.
    08-18-2016 08:45 PM
  9. jlczl's Avatar
    A friend of mine just got the note 7 today from tmobile and I got to play with it for a few. Its incredibly comfortable and the size is almost perfect. Its a little tall but the width was great. The one downside was its screen. Hes had it for about 6 hours now and its already scratched. That would drive me insane but he couldnt care less.
    I just received a Note 7 in blue coral that I will be handing to my daughter in a couple of weeks (I need to test it thoroughly lol) but the first thing I did was put a screen protector on it. I had them put it on at the store because I saw that YouTube video that showed how the Note 7 glass is softer than the S7 and scratches much more easily.
    08-18-2016 08:51 PM
  10. Phoneguy108's Avatar
    I'm glad the one I got seems to have been in the "good" batch. If the rumors are true about the next iPhone being water proof Samsung is going to have to step up their game, because this wont fly next time.
    Agreed!
    Gotta love competition!
    FLTimmyB likes this.
    08-18-2016 11:30 PM
  11. Phoneguy108's Avatar
    I just received a Note 7 in blue coral that I will be handing to my daughter in a couple of weeks (I need to test it thoroughly lol) but the first thing I did was put a screen protector on it. I had them put it on at the store because I saw that YouTube video that showed how the Note 7 glass is softer than the S7 and scratches much more easily.
    No one wants a scratched up screen. Samsung needs to work on addressing this for future phone releases.
    FLTimmyB likes this.
    08-18-2016 11:33 PM
  12. bkrell's Avatar
    As much as I would love a Note 7, I came to my Active from an iPhone 6 Plus. The size is great but it sure does make it a bit of a pain to carry around sometimes. Besides, my 6 Plus IS my backup now, lol. I still think Samsung is trailing Apple in battery LIFE, if not size. It's the only small issue I have other than the waterproofing debacle. Maybe I just am using my phone more and don't realize it. But my batt life seems the same as my iPhone. Speaking of issues, that gives me a whole other thread to start re ATT.
    08-19-2016 11:52 AM
  13. Law2138's Avatar
    No one wants a scratched up screen. Samsung needs to work on addressing this for future phone releases.
    100% Agree. Even though we're on Gorilla Glass 5, it seems like the formula isn't quite perfect. At one end of the spectrum you can have a thin layer of glass that has a higher probability of shattering and then on the other end you have polycarbonate or some type of hybrid material that is not as scratch resistant as we'd like, but is less likely to shatter.

    All glass looks and feels best until the device is dropped and it webs into a hundred pieces.
    FLTimmyB and Phoneguy108 like this.
    08-19-2016 01:43 PM
  14. FLTimmyB's Avatar
    I personally feel its a plot by the screen protector companies and all cell phone manufacturers .... LOL
    08-19-2016 01:52 PM
  15. TylerLV76's Avatar
    As much as I would love a Note 7, I came to my Active from an iPhone 6 Plus. The size is great but it sure does make it a bit of a pain to carry around sometimes. Besides, my 6 Plus IS my backup now, lol. I still think Samsung is trailing Apple in battery LIFE, if not size. It's the only small issue I have other than the waterproofing debacle. Maybe I just am using my phone more and don't realize it. But my batt life seems the same as my iPhone. Speaking of issues, that gives me a whole other thread to start re ATT.
    Your getting the same battery life on your Active as your 6 plus? I came from a 6, to a 6 plus to the edge and now the active with a moto x pure in there a few times. I never got anywhere near the battery life I get on android on my ios devices. My kid has my 6 plus and she still cant get more than 6 hours screen on time. I consistently get 8 hours on all 3 of the Actives Ive had. Once I disabled google services background data my battery life destroys every other phone around me. Its the only reason I havent switched devices yet.
    08-19-2016 02:56 PM
  16. bkrell's Avatar
    I disabled a lot. I download a lot of apps. I have most of them on automatic power saving or whatever, but still... But see, that's the thing, I don't understand why we have to disable everything to get good battery life. Obviously, the more you have turned off, the better. But I never had this issue with my iPhone. I think I had SOME of the location services disabled, but not all. I always had bluetooth, wifi, and the like turned on. But there's something I was doing right on my phone that my wife wasn't. Her battery life on her 6 never compared to mine.

    But again, I really don't want to stew on battery life too much. It's fine for what I need it for and I still usually make it through the day ok.
    08-19-2016 03:45 PM
  17. Phoneguy108's Avatar
    I personally feel its a plot by the screen protector companies and all cell phone manufacturers .... LOL
    Yeah they love the scratch prone screens!
    FLTimmyB likes this.
    08-19-2016 10:22 PM
  18. Law2138's Avatar
    Maybe that's why Gorilla Glass hasn't quite come around yet? They're just increasing the quality every 2 years. But don't make it too tough...people will stop buying cases and tempered glass protectors.
    FLTimmyB likes this.
    08-20-2016 08:13 PM
  19. Kelly Kearns's Avatar
    I've been away for several days vacationing.. So everyone seems to be good with good replacements now?
    Law2138 likes this.
    08-24-2016 10:41 AM
  20. TylerLV76's Avatar
    I've been away for several days vacationing.. So everyone seems to be good with good replacements now?
    I tested mine once and was fine but truth be told Ive moved away from the Active for now. I bought a Note 7 which I ended up not liking so it got returned and if things go as planned Ill be picking up an Axon 7 this afternoon. I plan on keeping the Active for the times I want more ruggedness and waterproofing. The way Im looking at it is if it fails then whatever Ill just get another one. Its become the device I dont really respect or care about due to the issues.
    Kelly Kearns likes this.
    08-24-2016 10:58 AM
  21. Kelly Kearns's Avatar
    You know it seems like someone at Samsung did say that with this rating on the phone that the phone might need to sit out and dry a bit before using. I'm not 100% on that though, I can't remember then if she was talking about the S5 or the S7 and Note 7..
    08-24-2016 11:03 AM
  22. bkrell's Avatar
    Well I haven't intentionally dunked mine but I've had it in some nasty conditions in my pocket through days of sweat mixed with getting caught in the rain. I cracked my glass screen protector but otherwise the phone has been great. And in Power saving mode, I've had 75% left after having it off charger for 10-12 hrs.
    Kelly Kearns and FLTimmyB like this.
    08-24-2016 11:15 AM
  23. Law2138's Avatar
    I've been away for several days vacationing.. So everyone seems to be good with good replacements now?
    I'm getting the full Samsung experience in terms of the repair process and customer support. Days after I got my S6 Active back, the device was overheating and dropping calls. I had to open another ticket and send it back in. This time around I felt the need to write a letter and get on the phone. BTW I went the Samsung Plus route as well where I was walked through a number of steps to resolve the issue. I appreciate the efforts towards greater customer service, but at this point I need a bit more attention.

    I spent about 30 minutes on the phone with Samsung this afternoon to escalate the issue and get the response I was looking for. All repairs, chat transcripts, time without my device, and my experience with the device in general has been well documented and sent in for review.

    Thank you everyone for sharing your experiences and advice with customer support.
    08-24-2016 04:02 PM
  24. Kelly Kearns's Avatar
    I'm getting the full Samsung experience in terms of the repair process and customer support. Days after I got my S6 Active back, the device was overheating and dropping calls. I had to open another ticket and send it back in. This time around I felt the need to write a letter and get on the phone. BTW I went the Samsung Plus route as well where I was walked through a number of steps to resolve the issue. I appreciate the efforts towards greater customer service, but at this point I need a bit more attention.

    I spent about 30 minutes on the phone with Samsung this afternoon to escalate the issue and get the response I was looking for. All repairs, chat transcripts, time without my device, and my experience with the device in general has been well documented and sent in for review.

    Thank you everyone for sharing your experiences and advice with customer support.
    Samsung Plus can also escalate your issue and even keep up with it and make sure you are getting calls back. You can ask for a supervisor in Samsung Plus. They will have to call you back from their landline.
    FLTimmyB likes this.
    08-24-2016 04:04 PM
  25. tkuhe's Avatar
    I've been away for several days vacationing.. So everyone seems to be good with good replacements now?
    I plan on testing mine next week. Been real busy lately and just havent had time yet.
    Kelly Kearns likes this.
    08-25-2016 09:29 AM
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