No one is really complaining we would just like the most expedited way to resolve an issue that has plagued this series of phone, many folks have gotten the run around and I would like to thank Kelly Kearns for some good insights today and some helpful suggestions. As per Serial number/date etc people are looking for any clue on how to find out if the phone is possibly out of the run with the manufacturing error that Samsung acknowleged. Now companies run products by serial numbers vin numbers etc to track them, if serial number 123456 was found to have the issue and it was corrected on serial number 123457 any phone prior to that serial number may have the issue or you could say any phone made before date x may have the issue. Trust me they know what factory and line the issue came from they can narrow it down a bit for the consumer, and that is all we are asking it a window to look at for fails. With different people talking to Samsung and ATT this is a great forum to pass on information and maybe help someone out, once again I refer to Kelly, she brought a lot to the table today and I cant speak for everyone but from my view it is truly appreciated.
That's what we are here for. I've been through the wringer this last couple of weeks with Samsung. I'm also a Samsung only phone buyer.
I know your pain and frustration contacting Samsung. I made some noise at Samsung and for me to stay I required that calling Samsung wasn't like the 7th Level of Hell. I'm assured no Samsung Plus experience will be that way.
I will be testing them in the next few months and posting about it.
I requested they look through some years of repairs not being handled and that needs to be addressed. My phone is there now, it is taking a little longer because it is going to the President's Office dept to make sure the repairs are done.
These two things help all of us. I talked to them about forum members not wanting to call Samsung and that I understand.
I asked for one thing for all my trouble, they agreed.
I like Samsung phones, I don't want to leave, but I was ready. Better customer service is better for all of us.
If y'all go through these steps and don't get any resolution, let me know, I'll contact the Supervisor, ask her if I can give you her name and you can call and leave a message for her to call you.
She said if people called Samsung Plus and an agent wasn't helpful, then they want to know.
Hopefully this works out for all of you, but understand with Samsung, you also might have to send a phone in. I know that is bad, just the way it is sometimes.