1. Scott Kenyon's Avatar
    I had picked up two of these for my mother and her boyfriend. He was a bit averse to the idea of a smartphone to begin with. Finally after using it some time he was almost enjoying his new device.

    He took an update after I had told him to always accept software updates. After reboot touch was completely unresponsive. He brought the phone to me and sure enough it wouldn't work at all. Luckily I happen to have an OTG cable and plugged in a mouse to input the passcode. After the app upgrade section completed touch functionality was restored. Crisis averted.

    If you happen to run into this, I hope you have a cable and mouse available. If you have a bluetooth mouse laying around it is probably a wise decision to pair it just in case. I hope this doesn't happen to anyone else, though.

    Scott
    09-24-2016 08:35 AM
  2. lafountain's Avatar
    That isn't good, I know my wife hasn't had any issues since the update. Hopefully it isn't a wide spread issue.
    09-24-2016 10:26 AM

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