1. Scott Kenyon's Avatar
    I had picked up two of these for my mother and her boyfriend. He was a bit averse to the idea of a smartphone to begin with. Finally after using it some time he was almost enjoying his new device.

    He took an update after I had told him to always accept software updates. After reboot touch was completely unresponsive. He brought the phone to me and sure enough it wouldn't work at all. Luckily I happen to have an OTG cable and plugged in a mouse to input the passcode. After the app upgrade section completed touch functionality was restored. Crisis averted.

    If you happen to run into this, I hope you have a cable and mouse available. If you have a bluetooth mouse laying around it is probably a wise decision to pair it just in case. I hope this doesn't happen to anyone else, though.

    09-24-2016 08:35 AM
  2. lafountain's Avatar
    That isn't good, I know my wife hasn't had any issues since the update. Hopefully it isn't a wide spread issue.
    09-24-2016 10:26 AM

Similar Threads

  1. Is AT&T ever getting September patch update?
    By popkurn611 in forum Samsung Galaxy S7 edge
    Replies: 16
    Last Post: 09-27-2016, 04:50 AM
  2. How can i force a straight talk phone to update my OS?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 09-24-2016, 08:20 AM
  3. Replies: 0
    Last Post: 09-24-2016, 08:00 AM
  4. Replies: 0
    Last Post: 09-24-2016, 07:46 AM