1. conrail's Avatar
    have just passed my samsung s7 phone to family member, before I give it I did a factory reset, when family member put new ee sim card in it is asking for an 8 digit code, where can I find this please, I only had a 4 digit pin set when I had it and it was on asda mobile payg. all help and advice in getting this phone up and running appreciated
    09-04-2020 02:22 PM
  2. B. Diddy's Avatar
    Did you get the phone from ASDA, or from somewhere else? It sounds like the phone is carrier locked.
    09-04-2020 02:31 PM
  3. conrail's Avatar
    thanks B Diddy, eldest son gave it to me last year when he got a new phone, he had the phone unlocked before he gave it to me, no idea on when and where he got it but it was a contract phone
    09-04-2020 02:39 PM
  4. B. Diddy's Avatar
    Can you ask him what carrier he was on before giving the phone to you? What's the exact model number of the phone? That sometimes gives a hint as well.
    09-04-2020 03:03 PM
  5. conrail's Avatar
    thanks again B Diddy. son was on ee contract, got unlock code from samsung which is 15 digits long, phone asking for 12 digits, have asked for the phone to be returned so I can put my sim backin to see what happens
    09-05-2020 04:10 AM
  6. conrail's Avatar
    thanks B Diddy, appreciate your help, son had give me the unlock code when he give me the phone, 2 years ago, (I think) when he got an upgrade, had saved the unlock code to cloud, haven't used cloud for a while so forgot it, passed phone on as son has given me s9+ after another upgrade, so up and running with s7 so again thank you for your help and advice
    B. Diddy likes this.
    09-05-2020 10:48 AM

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