03-01-2016 12:36 PM
34 12
tools
  1. jerrycau123's Avatar
    I called tmobile and that stated that you can't use the Jump on demand to order your phone. You will have to wait until the phones are in the store, and than you can use the Jump service.

    Posted via the Android Central App
    02-26-2016 09:26 PM
  2. clsdv's Avatar
    That is incorrect. I Pre-ordered my phone using jump on demand on the 23rd. You have to do it in store.

    Posted via the Android Central App
    02-26-2016 09:36 PM
  3. ALborntoride's Avatar
    Well I used jump on demand and have the order number to prove it.. Lol. Not trying to be smart about it. I didn't know for sure If I could but when I called to see they said no problem.

    Posted via the Android Central App
    02-26-2016 10:19 PM
  4. dmlv's Avatar
    I called tmobile and that stated that you can't use the Jump on demand to order your phone. You will have to wait until the phones are in the store, and than you can use the Jump service.

    Posted via the Android Central App
    Yeah...I did the JOD in the store as well.
    I did call customer service first to try and do it over the phone and was told it's best to go into a Corp store to make sure it's done correctly.

    Posted via the Android Central App
    02-26-2016 11:18 PM
  5. mhettrich's Avatar
    Hmmm, I just tried calling customer service to pre-order the Edge but was told I can't do it over the phone with Jump On Demand. Anyone else have a problem?
    02-29-2016 09:59 AM
  6. ahamick's Avatar
    Hmmm, I just tried calling customer service to pre-order the Edge but was told I can't do it over the phone with Jump On Demand. Anyone else have a problem?
    I didnt try over the phone but I had no problem pre ordering in store

    Posted via the Android Central App
    02-29-2016 10:12 AM
  7. mhettrich's Avatar
    I didnt try over the phone but I had no problem pre ordering in store

    Posted via the Android Central App
    Hmm alright. Maybe I'll try running to a T-Mobile store on the way home today.
    02-29-2016 10:24 AM
  8. NexusGirlX's Avatar
    If you order online right now, they have free over night shipping so you will get it tomorrow. I ordered mine yesterday and will have it tomorrow. I don't use jump or anything like that.
    02-29-2016 10:52 AM
  9. techiegirl's Avatar
    I pre-ordered on the phone using JOD @ T-Mobile. The phone arrived today with no instructions on how to return the old phone. Do I take it to store or mail phone back?
    03-01-2016 12:36 PM
34 12

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