08-13-2016 11:46 AM
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  1. mnphoneguy1's Avatar
    Any idea since I pre-ordered 2 S7 Edge phones when moving to Verizon if I will be able to claim 2 Gear S2 watches or just 1? I'm more interested in the classic which is currently on sale this week... but nevermind that.

    BTW, ordered 2/28 and no charge on my card yet.
    I am really interested in this answer as well. I am in the same situation
    03-06-2016 01:29 PM
  2. Joe the Insider's Avatar
    HEADS UP!

    Phones are going to start shipping today. We are already seeing orders in our system get processed. Keep an eye on your cc and check your order status often.
    03-06-2016 01:30 PM
  3. mnphoneguy1's Avatar
    It says one in fine print.
    Can you do one of each? S2 and VR?
    03-06-2016 01:30 PM
  4. KimJongOMG's Avatar
    Can I ask where you are seeing the invoice in the app? Under orders or somewhere else?
    I'm seeing mine when I check "My Orders" under the "My Devices" section.

    HEADS UP!

    Phones are going to start shipping today. We are already seeing orders in our system get processed. Keep an eye on your cc and check your order status often.
    Hi I'm Joe the Outsider and we've been talking about it a few pages ago
    03-06-2016 01:30 PM
  5. mountainman15's Avatar
    It says one in fine print.
    It's one per qualifying purchase. As long as both phones meet the qualifying terms, then they should both qualify to claim the S2.
    03-06-2016 01:31 PM
  6. mountainman15's Avatar
    HEADS UP!

    Phones are going to start shipping today. We are already seeing orders in our system get processed. Keep an eye on your cc and check your order status often.
    Pretty sure this was already happening.
    03-06-2016 01:32 PM
  7. The Back's Avatar
    Mine doesn't show up under My Devices for some reason.
    zainsikander32 likes this.
    03-06-2016 01:32 PM
  8. Joe the Insider's Avatar
    I'm seeing mine when I check "My Orders" under the "My Devices" section.



    Hi I'm Joe the Outsider and we've been talking about it a few pages ago
    I'm working right now, So I haven't had a chance to check the 100s of posts on here. Usually it a lot of whining.. Lol
    Thablackguy and Colchicine like this.
    03-06-2016 01:33 PM
  9. KimJongOMG's Avatar
    I'm working right now, So I haven't had a chance to check the 100s of posts on here. Usually it a lot of whining.. Lol
    Also, Verizon really needs to start training their CS reps better. There are supposedly reps telling customers that they could be getting scammed if they're receiving tracking #s...

    "There is no other launch date for the S7, Samsung the company itself, is not releasing the S7 until March the 11th, if anyone else has heard of anything different or received a tracking number they should look into it, because it could be a scam." That is according to "thehiggy" on VZ's forums.
    03-06-2016 01:36 PM
  10. wxman2003's Avatar
    Not all banks show charges over the weekend. Mine doesn't. If a charge occurs on the weekend, mine doesn't show up on account until later Monday.
    03-06-2016 01:37 PM
  11. weirdohappy's Avatar
    So I ordered a black edge on 2.24 around noon, card charged today, and ship date shows as today.

    I hope UPS gets the delivery since I work for them and can get the package off the truck after preload.

    I also feel bad for the customer service reps. They literally have no control over anything, and most likely would give their right arm if they could provide concrete information to everyone that keeps calling daily, or multiple times daily. They don't want you to call them. They absolutely can not help you or give you any more information than what has been given here. At this point most of them hate their life because they KEEP having to explain the same thing, to the same people, multiple times. I've worked in a call center before. They're just trying to make some money to pay their bills and times like these they're debating just how bad life on the street really could be. They have NO OTHER INFORMATION to give you than what you can access yourself. If your card has been charged, great, if not it's coming. If your ship date is right, f'in awesome, if not it's being fixed. There is literally no reason, aside from truly cancelling your order or a problem with your current phone, to call them right now.
    03-06-2016 01:37 PM
  12. MikiBee26's Avatar
    Got a notice that my back was charged, so looked up my status and says it ships today. Ordered the gold platinum on the 23rd.
    03-06-2016 01:38 PM
  13. CowboyBebop's Avatar
    When did you place your order?
    My credit card was charged this morning by Verizon for the amount of the order. Silver
    03-06-2016 01:39 PM
  14. KimJongOMG's Avatar
    So I ordered a black edge on 2.24 around noon, card charged today, and ship date shows as today.

    I hope UPS gets the delivery since I work for them and can get the package off the truck after preload.

    I also feel bad for the customer service reps. They literally have no control over anything, and most likely would give their right arm if they could provide concrete information to everyone that keeps calling daily, or multiple times daily. They don't want you to call them. They absolutely can not help you or give you any more information than what has been given here. At this point most of them hate their life because they KEEP having to explain the same thing, to the same people, multiple times. I've worked in a call center before. They're just trying to make some money to pay their bills and times like these they're debating just how bad life on the street really could be. They have NO OTHER INFORMATION to give you than what you can access yourself. If your card has been charged, great, if not it's coming. If your ship date is right, f'in awesome, if not it's being fixed. There is literally no reason, aside from truly cancelling your order or a problem with your current phone, to call them right now.
    FWIW, a lot of the panicked phone calls are a direct result of them giving folks the wrong information. Moment of silence for the reps that are suffering because of the ignorance of their co-workers.
    03-06-2016 01:39 PM
  15. Joe the Insider's Avatar
    Also, Verizon really needs to start training their CS reps better. There are supposedly reps telling customers that they could be getting scammed if they're receiving tracking #s...

    "There is no other launch date for the S7, Samsung the company itself, is not releasing the S7 until March the 11th, if anyone else has heard of anything different or received a tracking number they should look into it, because it could be a scam." That is according to "thehiggy" on VZ's forums.
    Yeah, I don't put much stock in a lot of CS reps. They hire vendors now if it is busy and those people are completely wrong all the time.
    Le0_Br4zUc4 and Thablackguy like this.
    03-06-2016 01:40 PM
  16. KimJongOMG's Avatar
    Got a notice that my back was charged, so looked up my status and says it ships today. Ordered the gold platinum on the 23rd.
    Must... not...
    MikiBee26 likes this.
    03-06-2016 01:40 PM
  17. MizWylie's Avatar
    I've said it already, but I'll put your minds at ease again, I ordered titanium silver and on the morning of 2/23 and it's shipping.

    Posted from the 6P of Aluminum Doom
    waverider317 likes this.
    03-06-2016 01:44 PM
  18. bsteppuhn's Avatar
    There's nothing to be salvaged there. I just pop in there to laugh from time to time.



    They keep asking the same damn questions over and over again. Not satisfied with the answer? Just keep asking the same damn thing!
    Definition of insanity right there!

    Posted via the Android Central App
    03-06-2016 01:45 PM
  19. waverider317's Avatar
    I've said it already, but I'll put your minds at ease again, I ordered titanium silver and on the morning of 2/23 and it's shipping.

    Posted from the 6P of Aluminum Doom
    Likewise. Silver around 8am on 2/23. Charged but no shipping info yet. My Verizon app isn't even showing an order now for some reason but online it's there in pending status still with a ship date of 3/11 though.
    03-06-2016 01:47 PM
  20. weirdohappy's Avatar
    FWIW, a lot of the panicked phone calls are a direct result of them giving folks the wrong information. Moment of silence for the reps that are suffering because of the ignorance of their co-workers.
    Oh, I agree. But from my experience, they got to work, maybe read an email halfway explaining how the programs work, or the shipping date and have had to wing it from there. Most likely their supervisors are telling them to handle it the best they can an/or read a script, and these poor souls are getting reamed for it. The problem is from the top down. Had Verizon come out and said, "we know our competitors are shipping early, our plan is to release the preorders over the weekend/Monday to ensure everyone gets delivery by Friday. We understand there have been some systems issues that a small percentage of customers are seeing, mostly around ship dates, and we assure you that the preorders submitted before x date will be shipped and received by Fridays launch", then most of this thread wouldn't exist. The reps are getting frustrated and if I was one of them I'd probably start saying b/s to maintain my own sanity.
    03-06-2016 01:47 PM
  21. Le0_Br4zUc4's Avatar
    I'm feeling left out lol I got charged but still not saying "shipped" on the app or on the web
    03-06-2016 01:48 PM
  22. B0omSLanG's Avatar
    It's one per qualifying purchase. As long as both phones meet the qualifying terms, then they should both qualify to claim the S2.
    See, that's what I was thinking. That's how I read it. But qualifying purchase could mean entire sale or single phone. I'd love if they just spoke clearly plain English. Many of the questions in this forum wouldn't have to be asked. Hoping if it means just 1 then I can claim the VR with the other.
    03-06-2016 01:48 PM
  23. KimJongOMG's Avatar
    Oh, I agree. But from my experience, they got to work, maybe read an email halfway explaining how the programs work, or the shipping date and have had to wing it from there. Most likely their supervisors are telling them to handle it the best they can an/or read a script, and these poor souls are getting reamed for it. The problem is from the top down. Had Verizon come out and said, "we know our competitors are shipping early, our plan is to release the preorders over the weekend/Monday to ensure everyone gets delivery by Friday. We understand there have been some systems issues that a small percentage of customers are seeing, mostly around ship dates, and we assure you that the preorders submitted before x date will be shipped and received by Fridays launch", then most of this thread wouldn't exist. The reps are getting frustrated and if I was one of them I'd probably start saying b/s to maintain my own sanity.
    Verizon admit they screwed up publicly? HA!

    I'm feeling left out lol I got charged but still not saying "shipped" on the app or on the web
    You're not the only one. Keep hanging in there bud.
    03-06-2016 01:51 PM
  24. weirdohappy's Avatar
    Also, Verizon really needs to start training their CS reps better. There are supposedly reps telling customers that they could be getting scammed if they're receiving tracking #s...

    "There is no other launch date for the S7, Samsung the company itself, is not releasing the S7 until March the 11th, if anyone else has heard of anything different or received a tracking number they should look into it, because it could be a scam." That is according to "thehiggy" on VZ's forums.
    Probably the reps have tagged his account since he calls every 30mins, so now they're just like "f-it tell him there is no s7, there never was not will be. Samsung mobile has closed its doors and now are in the process of converting to a hair product line some time in 2018"
    kstout2013 and clintw22 like this.
    03-06-2016 01:51 PM
  25. KimJongOMG's Avatar
    Probably the reps have tagged his account since he calls every 30mins, so now they're just like "f-it tell him there is no s7, there never was not will be. Samsung mobile has closed its doors and now are in the process of converting to a hair product line some time in 2018"
    BTW there was never a Gear VR made for the masses. All those Gear VRs seen in use during MWC in Barcelona? Photoshopped pictures. The Gear S2 is really just a Timex watch with stickers stuck on the front.
    cdjohnson25 likes this.
    03-06-2016 01:53 PM
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