Hey, I'm new here but I just wanted to tell you my experience if it might help. I did not pre-order but I did order the silver edge on 3/11 and it said it was backordered until 3/31 like most other people so I sent an email to Samsung promotion support team and this was their response:
Hello,
Thank you for your patience. The Samsung Gear VR Offer is a limited-time Offer and is only available until March 31st, or while supplies last-- whichever comes first. In order to participate, you must complete your registration and submit your device information to samsung promotions prior to the end of the submission period.
We understand that your device may be on back order, and that you are unable to complete your registration until you receive your device as you must enter your IMEI and WiFi MAC address so that we can verify that you have purchased a device that is eligible for this Offer. If you have not already done so, we recommend that you visit samsung promotion page and enter all registration information that you are able to at this time. Although this will not guarantee that a Gear VR will be reserved in your name, it will simplify the process of completing your submission if you receive your device prior to the end of the submission period. We also strongly recommend that you re-check the shipment status of your order, and that you attempt to complete your registration as soon as you receive your device. Because this Offer is time-limited, we will not be able to process your submission or provide a rebate in the event that you are unable to complete your registration before the submission period ends.
For more information about this Offer, please review the Official Terms and Conditions here: These Terms and Conditions that you agree to by participating in this Offer are legally binding, and we cannot make any exceptions to them.
I actually ended up cancelling my order and just went to a verizon store and ended up liking the gold color better so i walked out of there with that instead . Of course in-store they are not offering the s2 for free( only $100 off at my store). Like i said, i did not pre-order so maybe its different but it seems like according to the samsung promotion CS is only good until 3/31, period. Hopefully you still get what you wanted though!!
**I had to edit out the links