05-10-2017 02:40 AM
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  1. kstout2013's Avatar
    Verizon folks check your orders again, ours and several others' have gone back to the original 3/11 shipping date now. Gives me a glimmer of hope anyway
    jaydubbs likes this.
    03-02-2016 02:44 PM
  2. rdrive41071's Avatar
    My order from Sprint went in today. I've got a business account, so ordered through my rep rather than the web site, and all she could tell me is I'd have it by the 11th.

    re: Sprint. The coverage isn't the greatest, but it's acceptable, and my plan with them is unlimited (and unthrottled) data, 2100 minutes on 4 lines for $100 a month less than any of the other major carriers can give me. I can even still get subsidized phones if I want.
    I agree, and I actually get very good coverage in my area.
    03-02-2016 02:48 PM
  3. mu5ic92's Avatar
    Im wondering if anybody who has received there phone did it while upgrading using Jump. I upgraded from a note 5 to the GS7 Edge and its been sitting in "Ready for UPS" since the 27th. I haven't received any other update.
    03-02-2016 03:09 PM
  4. Zendroid1's Avatar
    So I received my cancellation notice this morning for not signing my eip Even though I paid full price and confirmed with csr that it was cancelled. This was three hours ago.

    I just now received a tracking number despite all the above and my online order even showing as canceled. im happy but very confused.
    03-02-2016 03:14 PM
  5. mu5ic92's Avatar
    So I received my cancellation notice this morning for not signing my eip Even though I paid full price and confirmed with csr that it was cancelled. This was three hours ago.

    I just now received a tracking number despite all the above and my online order even showing as canceled. im happy but very confused.
    I received an email confirming I had signed the EIP. It was part of the JUMP! upgrade process to sign with Docusign. My order hasent been cancelled though. Im just pissed that the UPS status hasent changed to either picked up or something after this many days. They charged me already which should mean that they have actually shipped the phone and yet nothing has moved along.
    03-02-2016 03:39 PM
  6. TechGod2014's Avatar
    So I received my cancellation notice this morning for not signing my eip Even though I paid full price and confirmed with csr that it was cancelled. This was three hours ago.

    I just now received a tracking number despite all the above and my online order even showing as canceled. im happy but very confused.
    I'm sure things will get squared away. Tmobile has impressed me since signing up with them almost 3 years ago. Unlimited music streaming, Video Binge and devices ahead of launch. I've been with every carrier (verizon, att and sprint) and tmobile is catching up to the competition. They will take care of u one way or the other.
    03-02-2016 03:45 PM
  7. kalel114's Avatar
    Talked to Sprint about getting my Edge earlier in the day, but all the March 7th times were taken. So they made an exception and I am now getting it on the 6th instead. Woot! Super excited.

    Posted via the Android Central App
    03-02-2016 03:53 PM
  8. JHBThree's Avatar
    So I just chatted with T-Mo and was also told 3/7, and that my online order status hasn't updated because the phone is still listed as "backorder". I'll wait until Monday to complain again.

    But I do have a silly question. When I pre-ordered it was a Jump on Demand, and they told me that they now require a down payment for them (based on credit) that they just started doing again about two weeks ago. So they swiped my card (it was like $65), but my account has not been charged yet. This was not said to be tax, just a down payment for the device. Will this charge hit when the device is shipped? Seems weird to swipe my card but then not charge it.
    Their reps don't know ANYTHING. Every single one tells me something different. One said the orders were sent by mistake, another said there was a problem with mine, another said I should have gotten it by now. The last rep I spoke with just said to wait and it should ship soon. They're clueless.
    03-02-2016 04:32 PM
  9. JHBThree's Avatar
    I received an email confirming I had signed the EIP. It was part of the JUMP! upgrade process to sign with Docusign. My order hasent been cancelled though. Im just pissed that the UPS status hasent changed to either picked up or something after this many days. They charged me already which should mean that they have actually shipped the phone and yet nothing has moved along.
    Join the club. I have spent several hours trying to get anything out of a rep and they're all clueless.
    03-02-2016 04:33 PM
  10. JHBThree's Avatar
    T-Mobile sucks. They told me that they tried to charge my debit card, for $0.00 mind you, and that it was declined. They then told me that they tried again and that this time it went through. I called my bank and they told me that there was no declined transactions and no transactions whatsoever for the amount of $0.00 or from T-Mobile. Now they're telling me that the order is "still active" and that they are processing orders in the order that they received them, which obviously is not true based on this thread. They suck.
    Same thing happened to me. Except they all gave me different reasons for why I haven't gotten it.
    03-02-2016 04:34 PM
  11. NexusGirlX's Avatar
    Alright, after placing my order on Sunday and not knowing when I would get the phone, I tried the order page again today and this time, if I ordered a S7 Edge, it gave me a delivery date of March 4th. I placed the order again and this time, it says my phone was paid for today unlike the previous order which didn't show as being paid at all, even up to today.

    Looks like I'll be getting my phone on Friday.

    "I've ordered my Galaxy S7 Edge!" (Order & Shipping Discussion)-screen-shot-2016-03-02-4.26.00-pm.png
    kstout2013, VDub2174 and Captpt like this.
    03-02-2016 05:30 PM
  12. NexusGirlX's Avatar
    I just got an email too for the order I placed today unlike the order I placed on Sunday I never got an email. Now I think I can actually be excited about my phone being delivered this time!
    kstout2013 likes this.
    03-02-2016 05:45 PM
  13. VDub2174's Avatar
    If the black has any silver or chrome ring around the edge, I will opt for Silver. But that gold looks sweet too. Going to be a touch choice....
    One of the cases I ended up getting was black with a silver around the edges.
    03-02-2016 06:03 PM
  14. mrkalel's Avatar
    I was charged since Sunday (28)... But haven't seen anything yet. And UPS Reference tracking = Nada. 😢😢
    Well it went from hearing nothing to a tracking #!
    kstout2013 and Captpt like this.
    03-02-2016 06:11 PM
  15. JHBThree's Avatar
    Alright, after placing my order on Sunday and not knowing when I would get the phone, I tried the order page again today and this time, if I ordered a S7 Edge, it gave me a delivery date of March 4th. I placed the order again and this time, it says my phone was paid for today unlike the previous order which didn't show as being paid at all, even up to today.

    Looks like I'll be getting my phone on Friday.

    Click image for larger version. 

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    Carrier?
    03-02-2016 06:26 PM
  16. NexusGirlX's Avatar
    Carrier?
    T-Mobile.
    03-02-2016 06:28 PM
  17. JHBThree's Avatar
    T-Mobile.
    Color?
    03-02-2016 06:37 PM
  18. NexusGirlX's Avatar
    Color?
    I ordered the Silver Edge.
    03-02-2016 06:41 PM
  19. JHBThree's Avatar
    I ordered the Silver Edge.
    Shoot okay. Do keep us updated about shipping and everything.
    03-02-2016 06:48 PM
  20. JHBThree's Avatar
    I ordered the Silver Edge.
    One last question: is your order status visible in your my T-Mobile account, and how did you purchase the device?
    03-02-2016 06:53 PM
  21. NexusGirlX's Avatar
    One last question: is your order status visible in your my T-Mobile account, and how did you purchase the device?
    Yes it is. It shows that it is being processed and that it has been paid. I bought the phone outright as I do all the phones I buy through T-Mobile so that I can buy a phone anytime I want.
    03-02-2016 06:56 PM
  22. JHBThree's Avatar
    Cool thanks. I upgraded with JoD and my order page is completely blank.
    03-02-2016 06:57 PM
  23. NexusGirlX's Avatar
    Cool thanks. I upgraded with JoD and my order page is completely blank.
    I would screen cap it but it has my phone number and account number on it and other things.
    03-02-2016 07:13 PM
  24. milehigherik's Avatar
    T-mobile finally just billed my card. Ordered 2-25 in the morning. I was not expecting to be billed until a little closer to the 11th so I did not have the funds available so they charge was declined. I immediately called the phone number that was in the email that said my payment was declined and gave them my card number again after I transferred my funds. Otherwise I would have already had my phone by now because the rep today told me that I missed the first batch of phones that were shipped out.

    Posted via the Android Central App
    03-02-2016 07:15 PM
  25. peejay1784's Avatar
    Just got a tracking number. Ordered a black the evening of 2/24. Jump on demand. T-Mobile order page is completely blank. When I use their order status tool it says:

    "Orders are not visible in this tool until 24 – 72 hours after they are placed. Please check back tomorrow to view your order status."

    That just changed a few hours ago, previously it said will ship on or before 3/2. Tracking says ready for UPS with no estimated date for delivery. It'll stay like that for a while I'm assuming.
    03-02-2016 07:25 PM
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