05-03-2017 07:33 PM
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  1. Promathia's Avatar
    Been lurking for awhile but held off posting until I had done some digging on my own order.

    I pre-ordered two S7 Edges the morning they went live on Verizonwireless.com. Got those phones within a day or so and got everything setup just fine. Submitted all my paperwork the same day and got an email confirming as such.

    Approved 03/23/2016 (12:46pm Central)

    Congratulations! Your submission has been approved. We will ship your
    Samsung Gear VR to the mailing address you provided when registering
    for this Offer. Your estimated shipping date is May 8, 2016.
    https://promos.samsungpromotions.com/info/checkstatus tells me the following

    Submission Approved. Preparing for Shipment.

    Shipping Date Estimate: 5/8/2016
    After the date presented arrived and left I decided to reach out to PrizeLogic via Facebook.

    Thank you for reaching out. To further assist you, please provide the device IMEI number found in your phone's settings to review your status. Once we have this, we should be able to provide an update.
    After providing a screengrab of the required information I was given the prompt reply:

    Thank you for following up. You are approved to receive the Gear VR Headset offer! At this time we do not have the tracking information available, as we are working to process the gift and ship it to you. As soon as the tracking information is available, you will receive the update to your email.
    So again, I know I'm not bringing anything "new" to the table other than I am one of those who was given a Mothers day (05/08) shipping window that is still being reflected despite 96 hours passing by.

    I see lots of people talking about FDM which I can only assume is the FedEx Delivery Manager - where exactly are people seeing information related to this exactly?
    05-12-2016 11:38 AM
  2. lumns84's Avatar
    I don't think it mattered when you submitted them if it was before April 7th when most of us got that "approved email"

    The first 3/8-11 are on the bottom and the rest fell on top.

    On April 7th they reviewed all of them top to bottom, sent out approval email and then that's when our 6-8 weeks started.

    Apparently either they printed out each submission or their system doesn't have a sort function
    05-12-2016 11:38 AM
  3. Cnicks's Avatar
    I submitted on 3/10 received an approval email 3/19 , but when I spoke to PL they said I wasn't approved until 4/14 a day that I never received an email from them...

    Posted via the Android Central App
    05-12-2016 11:43 AM
  4. music_man185's Avatar
    My reply
    "What I don't understand is why orders are being shipped out in reverse order of when they were submitted. I submitted 9 weeks ago and others who submitted weeks after me have already received their gift. It seems logical that orders would be shipped out in the order they were submitted"

    Their reply
    "Orders are processed in the order in which they are received, however, availability of gifts is also a factor in the shipping time frame."
    I just sent a reply. We will see what excuse they come up with next.
    "The orders are most certainly NOT being processed in the order they were received. That is my frustration. If I had not received my order, due to people still ahead of me in line, that would be understandable. But I happen to know for a fact that the majority of people who submitted WEEKS AFTER me have already received their order. Now, most of the ones remaining are the ones that submitted the earliest when the promotion was first made available."
    wheresmys2, TammyH66 and Wiseguy32 like this.
    05-12-2016 11:52 AM
  5. wheresmys2's Avatar
    I submitted on 3/10 received an approval email 3/19 , but when I spoke to PL they said I wasn't approved until 4/14 a day that I never received an email from them...

    Posted via the Android Central App
    They told me 4/8 was my approval date, but I told them that they sent me the approval email on 4/7 (the day before). The woman seemed aggravated with me (imagine that!) and said it was actually 4/8. Doesn't it seem like during this entire debacle that they have just been making it up as they go?
    abrush likes this.
    05-12-2016 11:54 AM
  6. Aushoj's Avatar
    I believe an actual processing error has occurred at the Brightpoint end.

    If you are a 3/8-11 submitter and have not received your product yet, I think you are in a very real and genuine risk of not receiving anything.

    I urge you to call, email, press that contact us button and fill out the support ticket, At least once a week.

    Be polite but let them know that something has gone wrong and you’re helping them. Tell your phone rep to tell their supervisor that they need to audit Brightpoint on this matter specifically.
    wheresmys2, lumns84 and Wiseguy32 like this.
    05-12-2016 12:19 PM
  7. TammyH66's Avatar
    They told me 4/8 was my approval date, but I told them that they sent me the approval email on 4/7 (the day before). The woman seemed aggravated with me (imagine that!) and said it was actually 4/8. Doesn't it seem like during this entire debacle that they have just been making it up as they go?
    Lets make this even stranger, I received the email on 4/7 (original approval date I was told was 3/13, submitted on 3/11) but they told me on the phone my final approval date after all stages of approval is 4/6 (all of a sudden when the people from 3/8-3/11 did not get them, there are stages). Where did they get 4/6 from? How did the people who got the S2's in 3 weeks time of their submit date get thru all stages of approvals and shipped so fast?? When you ask them these questions they ignore them and say your approval dated is 4/6 and you should receive it within 8 weeks from then.
    05-12-2016 12:30 PM
  8. wheresmys2's Avatar
    Been lurking for awhile but held off posting until I had done some digging on my own order.

    I pre-ordered two S7 Edges the morning they went live on Verizonwireless.com. Got those phones within a day or so and got everything setup just fine. Submitted all my paperwork the same day and got an email confirming as such.



    https://promos.samsungpromotions.com/info/checkstatus tells me the following



    After the date presented arrived and left I decided to reach out to PrizeLogic via Facebook.



    After providing a screengrab of the required information I was given the prompt reply:



    So again, I know I'm not bringing anything "new" to the table other than I am one of those who was given a Mothers day (05/08) shipping window that is still being reflected despite 96 hours passing by.

    I see lots of people talking about FDM which I can only assume is the FedEx Delivery Manager - where exactly are people seeing information related to this exactly?
    When you sign up for the Fedex Delivery Manager, if you click on your name, then my profile, then Fedex Delivery Manager, it gives you options of the types of notifications that you want to receive. If it sets up properly, it should text or email you when a label is created for your address. It's not 100%, but it works for most.
    Promathia likes this.
    05-12-2016 12:35 PM
  9. hereforinfo's Avatar
    Correct, I usually go to the Fed Ex website and click on Access Fedex Tracking. That is where the info is. To Promathia, you are in the same situation as I am. I'll update if I have anything else coming my way.
    wheresmys2 and Promathia like this.
    05-12-2016 01:00 PM
  10. wheresmys2's Avatar
    Lets make this even stranger, I received the email on 4/7 (original approval date I was told was 3/13, submitted on 3/11) but they told me on the phone my final approval date after all stages of approval is 4/6 (all of a sudden when the people from 3/8-3/11 did not get them, there are stages). Where did they get 4/6 from? How did the people who got the S2's in 3 weeks time of their submit date get thru all stages of approvals and shipped so fast?? When you ask them these questions they ignore them and say your approval dated is 4/6 and you should receive it within 8 weeks from then.
    Very nice! I totally missed that. Some of them were literally approved the next day after submission. So, you are correct, there goes the 4 levels of audit crap they've been spewing.
    05-12-2016 01:55 PM
  11. ktabel01's Avatar
    Submitted 3/9, had a 5/8 shipping estimate and have received no notification of a shipment from samsung or UPS/Fedex. This whole thing is a sham.
    05-12-2016 02:00 PM
  12. Promathia's Avatar
    Thanks for the follow-ups. I too will provide any status updates that I get going forward.
    05-12-2016 02:15 PM
  13. jerrycau123's Avatar
    I received my vr gear Today but there is no Netflex? .

    Posted via the Android Central App
    05-12-2016 02:44 PM
  14. LanceAllan's Avatar
    I received my vr gear Today but there is no Netflex? .

    Posted via the Android Central App

    i thought the netflix codes were to be emailed to you....
    05-12-2016 03:09 PM
  15. jerrycau123's Avatar
    I contacted prizelogic and I received the code. I downloaded the Netflex code and I received free Netflex. I downloaded the free games and Wow! your phone gets Hot! . Thank you for your feedback! I hope everyone receives there gifts soon!

    Posted via the Android Central App
    wheresmys2 likes this.
    05-12-2016 04:32 PM
  16. tom7476's Avatar
    I received my vr gear Today but there is no Netflex? .

    Posted via the Android Central App
    When did you submit and what was your estimated shipping date?

    I'm 3/12 with a ship date of 4/30 yet I still don't have mine. With the excuses being used now I'm pretty sure there's a group of us that are going to get the shaft and get nothing. PL is setting the stage for that now with what they are saying.
    wheresmys2 and TammyH66 like this.
    05-12-2016 05:22 PM
  17. aspeckman's Avatar
    I bought a Samsung Galaxy S7 Edge for 850(including tax) from Walmart.com on May 1st 2016. I signed up with StraightTalk on 5/8/2016.
    The promo said this
    STRAIGHT TALK GEAR VR OFFER1
    Valid Promotion Dates:
    4/20/16 – 5/15/16 for Walmart.com customers
    5/6/16 – 5/15/16 for StraightTalk.com customers
    Purchase a Samsung Galaxy S7 at StraightTalk.com or walmart.com and receive a Gear VR powered by Oculus– an estimated $100* value. Limited time only, while supplies last.

    I submitted the IMEI and Wi-Fi MAC Address here along with my Walmart.com receipt(PDF) off my order.
    https://promos.samsungpromotions.com...r/en-us/Upload

    It told me this
    INVALID IMEI/HEX MEID CODE

    We are unable to validate the IMEI and/or Wi-Fi MAC address you entered. If you have verified that the information you entered is correct, and believe your device is an eligible device, please click the “Start Your Appeal” button below and your information will be submitted into a secondary validation process. Secondary validation could take up to 6 weeks from the date of appeal for verification.

    That is a big chunk of change and followed the rules to get rejected.
    05-12-2016 05:26 PM
  18. jerrycau123's Avatar
    I submitted on 3/11. I contacted pl and I was told that I would receive the free Netflex because of the entry date. I would contact pl and address the same issue. Don't give up, you might receive it! GOOD LUCK!

    Posted via the Android Central App
    05-12-2016 05:40 PM
  19. jerrycau123's Avatar
    My shipping date was 5/6.

    Posted via the Android Central App
    05-12-2016 05:45 PM
  20. Austin Hartson's Avatar
    Still waiting! Filed the 9th of March lol and only got the generic emails like people, nothing on status page jus shipping pending, and nothing in fedex, wish I could be one of those people that jus get it without notification, my wife did a promotion thru Verizon for soemthing different and already got hers weeks ago
    05-12-2016 06:24 PM
  21. jerrycau123's Avatar
    This has been a very frustrating promotion!.Keep checking your status and call pl for updates . I was in a state of shock when I received a tracking number. I hope you received your items soon!.

    Posted via the Android Central App
    05-12-2016 07:53 PM
  22. swiftysnake's Avatar
    This has been a very frustrating promotion!.Keep checking your status and call pl for updates . I was in a state of shock when I received a tracking number. I hope you received your items soon!.

    Posted via the Android Central App
    checking the status is kinda pointless. I've had it change multiple times to in route then back to pending. and calling them does nothing but aggravate people even more as they don't know what is going on.

    Posted via the Android Central App
    chrisdaman77 likes this.
    05-12-2016 08:01 PM
  23. jysand's Avatar
    Also submitted 3/9 and stuck on "pending"

    this was my last message to PL and Samsung

    Can we at least narrow down what year this will happen? Or should I pre-order the s8 so I can also never receive the s3 watch?
    wheresmys2 and TammyH66 like this.
    05-12-2016 09:17 PM
  24. wheresmys2's Avatar
    I'm done with reaching out to S/PL/V.....they've taken a new stance. Seems that they now have 'f#c& off' as the customer service they offer. I'm hoping some day a Gear S2 arrives on my doorstep, but I'm not so confident as a few weeks ago. Not sure which is worse, a constant flow of inaccurate info, or being told to go find someone who cares. I will give details later, but it was pretty final. They sure make it sound good when they post those ads & make the offers. I admit I was reeled in & happily took the bait. Naive to think I was getting what I thought was an honest deal? Maybe. Eyes wide open just stinks sometimes.
    Submitted 3/11, Approval email 4/7, latest suggested ship date: sometime the first part of June if supplies are available.
    Aushoj, deh2004 and TammyH66 like this.
    05-13-2016 07:11 AM
  25. Cnicks's Avatar
    I'm done with reaching out to S/PL/V.....they've taken a new stance. Seems that they now have 'f#c& off' as the customer service they offer. I'm hoping some day a Gear S2 arrives on my doorstep, but I'm not so confident as a few weeks ago. Not sure which is worse, a constant flow of inaccurate info, or being told to go find someone who cares. I will give details later, but it was pretty final. They sure make it sound good when they post those ads & make the offers. I admit I was reeled in & happily took the bait. Naive to think I was getting what I thought was an honest deal? Maybe. Eyes wide open just stinks sometimes.
    Submitted 3/11, Approval email 4/7, latest suggested ship date: sometime the first part of June if supplies are available.
    This is so disappointing! The one time I actually go for a promo I get the shaft. I upgraded because getting the watch was a steal of a deal. Contacting either of them has been a complete waste. If they are saying if supplies are available then it's going to open an even bigger complaint from me. It's a shame that I probably won't do another promo because of this horrible experience.

    Submitted 3/10
    Approval email 3/19
    PL says Approval 4/14

    Posted via the Android Central App
    wheresmys2 likes this.
    05-13-2016 07:48 AM
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