05-03-2017 07:33 PM
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  1. LurkerInTheNight's Avatar
    So...... I just called PL today just to check the status and ask what happens when the 8 weeks has passed(which is really 12 weeks) I was told to look at the revised terms here is what it said.
    Gear VRs or Gear S2s claimed before March 18, 2016, may be sent within approximately six to eight weeks after verification of
    Offer Claim Form, but in some cases, it may take longer for delivery.

    I was then told the first come first serve is based upon the final approval first come not the date you submitted which for me was 4/6/2016. Not sure how much I buy that though. Has anyone else heard a similare report?

    Thanks,
    05-16-2016 11:27 AM
  2. Myshell926's Avatar
    I was approved on 3-31, they told me not to call and check until the end of May, 8 weeks from approval date. My status has said approved, pending shipping since 4-1. I don't even check anymore, they are not truthful. The supervisor swore to me I was crazy that anyone submitting after me could have received their gift. I am approved for 2 vr's- no watches. They sent the VR's AND watches to people that were approved after me.
    wheresmys2 likes this.
    05-16-2016 12:46 PM
  3. ktabel01's Avatar
    My latest inquiry was responded to with the following. early people are getting hosed

    Hello,

    Thank you for your patience, our team manually reviews each submission. We are working hard to complete the review process and you will be updated via email. Upon approval please allow 6-8 weeks to receive gift. If you have further questions please reach out.

    Best Regards,
    PrizeLogic Customer Support
    Wiseguy32 likes this.
    05-16-2016 01:35 PM
  4. Cnicks's Avatar
    What's crazy is that in the FB message they told me 4-6 weeks from Approval date.. they seriously have no idea what they are doing.

    Posted via the Android Central App
    Myshell926 likes this.
    05-16-2016 01:53 PM
  5. Aushoj's Avatar
    So it seems that PL has all kinds of dates for everyone meaning nothing.

    I do sort of remember that they did have my initial submission date though. In my weekly call on Wednesday I’ll have to ask them again.

    I think that will have to be the crux of the first come first serve argument when it finally comes down to “uh we ran out, sorry” argument.
    wheresmys2 likes this.
    05-16-2016 03:19 PM
  6. Meesh7688's Avatar
    I got the 4-6 weeks from fbm today as well. I was approved 4/3 which I finally got them to tell me. They even said I should receive an email by the end of this week and if I don't to contact them again.

    They also mentioned that I was approved, but I'm now in the fulfillment approval based on terms and conditions,so I'm hoping to get somewhere! I'm still holding out hope.
    05-16-2016 03:27 PM
  7. oks10's Avatar
    I got the 4-6 weeks from fbm today as well. I was approved 4/3 which I finally got them to tell me. They even said I should receive an email by the end of this week and if I don't to contact them again.

    They also mentioned that I was approved, but I'm now in the fulfillment approval based on terms and conditions,so I'm hoping to get somewhere! I'm still holding out hope.
    I would explode if they told me this... Since when have the T&C's mattered a lick throughout this nightmare of a promo, except on the end of the consumer??? THEY sure as crap haven't cared to follow them!...
    05-16-2016 03:44 PM
  8. Promathia's Avatar
    Good Afternoon all,

    Following up from my initial post here after another week has gone by. Status is still the same as it has been in that it's showing a shipping date of 5/8/2016 (Mother's Day). The only contact I've had to or from PL was the message on FB that you can find in the linked post above.
    I've included a list of publically available email addresses that can be obtained right on the bottom of their website. Prizelogic.com

    I do not advocate shaming them through email so I'm sorry if this breaks any rules in posting this (public) information. I am including them only so that others may follow suit or adjust based on their own situation moving forward. I will be writing up an email based on my experience so far and submitting it to the main email address for the location based out of Southfield. I will BCC the other addresses as they contain "Senior" titled staff to ensure that at least one person manages to see what's going on. I will reference this very thread via URL so that there is no confusion.

    I'll update accordingly if anything comes back worth mentioning. If nothing happens I will make another post in a week reflecting the lack of communication.

    To forum mods and/or admins - I apologize if this is againt the rules. It certaintly isn't my intention to have done so.


    SOUTHFIELD – HQ
    info@prizelogic.com
    888.PZ.Logic
    (888.795.6442)

    SCOTTSDALE
    info@prizelogic.com
    480.367.1577

    NORTHEAST
    Chris Cubba
    SVP, Managing Director
    ccubba@prizelogic.com

    MIDEAST
    Gary Shuman
    SVP, Managing Director
    gshuman@prizelogic.com

    MIDWEST
    Aaron Lobliner
    SVP, Managing Director
    alobliner@prizelogic.com

    WEST
    Kaiser Yang
    SVP, Managing Director
    kyang@prizelogic.com
    dryja123, Aushoj and src1425 like this.
    05-16-2016 04:02 PM
  9. Meesh7688's Avatar
    I would explode if they told me this... Since when have the T&C's mattered a lick throughout this nightmare of a promo, except on the end of the consumer??? THEY sure as crap haven't cared to follow them!...
    Agreed. But I guess I will wait out this week for something (I'm in the 6th week) and if nothing I'll bark up their tree again!
    Attached Thumbnails Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-screenshot_20160516-160448.jpg  
    oks10 likes this.
    05-16-2016 04:06 PM
  10. wheresmys2's Avatar
    ]They continue to make it all up as they go along. Date changes, Changes to Terms & Conditions, Approval levels, Audits, Location code errors, 4 wks, 6 wks, 8 wks....It just comes down to whatever they choose to say at any given moment. I've talked to at least 5 different PL reps and each of them has given me different info...completely different info. One actually told me mine was shipping on May 10...He said, "May 10!" Then 2 minutes later, his 'Supervisor' said that was not correct, they have no dates & no way of knowing dates. I'm gonna call & tell them that I want to apply for a job there, but I'm afraid I'm overqualified.....cuz I Know How to Tell the Truth!!!
    Cnicks, Aushoj, deh2004 and 1 others like this.
    05-16-2016 04:12 PM
  11. oks10's Avatar
    They continue to make it all up as they go along. Date changes, Changes to Terms & Conditions, Approval levels, Audits, Location code errors, 4 wks, 6 wks, 8 wks....It just comes down to whatever they choose to say at any given moment. I've talked to at least 5 different PL reps and each of them has given me different info...completely different info. One actually told me mine was shipping on May 10...He said, "May 10!" Then 2 minutes later, his 'Supervisor' said that was not correct, they have no dates & no way of knowing dates. I'm gonna call & tell them that I want to apply for a job there, but I'm afraid I'm overqualified.....cuz I Know How To Tell The Truth!!!!
    Apparently there's 2 jobs that you can be completely wrong and still keep your job. Weather forecasting and Prizelogic customer service...
    wheresmys2 likes this.
    05-16-2016 04:21 PM
  12. tedkord's Avatar
    Well my Gear S2 was delivered 5/14, and today (5/16) I got an email that it was shipping and the tracking info. My status on the PL website updated today, also. I think they're just incredibly inept, but I can't really complain, it worked out better for me than many others.

    On a side note, it works a LOT better than my original Gear S, other than S-voice, which just sucks no matter the platform or device.
    oks10 likes this.
    05-16-2016 04:24 PM
  13. oks10's Avatar
    Well my Gear S2 was delivered 5/14, and today (5/16) I got an email that it was shipping and the tracking info. My status on the PL website updated today, also. I think they're just incredibly inept, but I can't really complain, it worked out better for me than many others.

    On a side note, it works a LOT better than my original Gear S, other than S-voice, which just sucks no matter the platform or device.
    When did you submit? (Sorry if you've already posted this. It's hard for me to keep track after hundreds of pages... lol)
    05-16-2016 05:20 PM
  14. tedkord's Avatar
    When did you submit? (Sorry if you've already posted this. It's hard for me to keep track after hundreds of pages... lol)
    March 23rd. At least, that's the date of the confirmation email.
    05-16-2016 05:27 PM
  15. deh2004's Avatar
    Tomorrow marks 10 weeks since my 03/09 submission. Approval email on 03/16 (PL says it is 4/14-which is a joke, as I still have the original email) Received the blanket approval email on 4/18. (4 days delay to send me a fake approval date? hmmm) Received the generic activate your watch email and laughed to keep myself sane. 10 weeks and I still have nothing, much like many of the other unlucky 03/09-03/12 submissions. This whole promotion is a joke. I love how most responses from PrizeUnlogic state, "This promotion was larger than we anticipated." Really??? A Flag ship phone and free VR or watch. Right, I can totally see how you couldn't have been prepared or anticipate the participation. *sarcasm* All frustration aside, I am happy that SOME people are still receiving items. It helps me maintain some small sliver of hope. I think the whole promotion will go down as a complete failure, and I am sure they are preparing for back lash that will ensue. "Free" item or not, Samsung has to know it has tarnished its reputation buy doing business with PL. I shall start my tenth week tomorrow, and just continue to wait for the first submissions to be fulfilled.
    05-16-2016 07:04 PM
  16. Aushoj's Avatar
    Wow did I post this? Same dates as mine, exactly same results

    Remember your fury when the note 6 launches, I'll be waging a small gorilla action on every platform I can get my hands on and be e-mailing the most spurned to share their story's about this abortion of a lottery they have put on.
    05-16-2016 07:10 PM
  17. NotoriousNeo's Avatar
    Sounds like Samsung and co. are really just scrambling with this and are all sorts of effed up. Even though my Gear was delivered on Saturday, I just got the email saying it's on its way.
    05-16-2016 07:27 PM
  18. Meesh7688's Avatar
    I'm a 3/9 submitter too. But I never got any email outside of the thanks for your submission right after I submitted and the blanket email about activation. So I don't have an approval email to go off of, but according to them 4/3. As angry as I am, I'm just hoping something happens soon. Like my husband calling me when it shows up on my door. It's all I can do right now.
    05-16-2016 07:28 PM
  19. eddiechi's Avatar
    I'm a 3/9 submitter too. But I never got any email outside of the thanks for your submission right after I submitted and the blanket email about activation. So I don't have an approval email to go off of, but according to them 4/3. As angry as I am, I'm just hoping something happens soon. Like my husband calling me when it shows up on my door. It's all I can do right now.
    Just an fyi... and for those that have been following this thread since early March already know this...... they are pulling those email confirmation dates out of thin air when you call...... they do not care if the info they give you is right or wrong, their job is to pacify you enough to get you off the phone and wait another 4-6 weeks...... some good news is that it seems like they are now prolonging the wait even more for the S2 but "seem" to have stopped randomly replacing people's Gear watch unexpectedly with VR's showing up out of the blue on doorsteps.... haven't read any reports in the last week or so of VRs like there was a few weeks ago...... tomorrow is Tuesday so maybe we will start seeing more S2s in route again.....
    05-17-2016 12:03 AM
  20. Jukins's Avatar
    Sad that us early submitters are waiting the longest. Oh well the wait continues submitted 3/10
    05-17-2016 07:02 AM
  21. Meesh7688's Avatar
    Just an fyi... and for those that have been following this thread since early March already know this...... they are pulling those email confirmation dates out of thin air when you call...... they do not care if the info they give you is right or wrong, their job is to pacify you enough to get you off the phone and wait another 4-6 weeks...... some good news is that it seems like they are now prolonging the wait even more for the S2 but "seem" to have stopped randomly replacing people's Gear watch unexpectedly with VR's showing up out of the blue on doorsteps.... haven't read any reports in the last week or so of VRs like there was a few weeks ago...... tomorrow is Tuesday so maybe we will start seeing more S2s in route again.....
    Been following since March, just never posted. It's the first actual date I've gotten from them. And it seems consistant with each time I ask. I mean, Yea it sucks that we haven't received it, but what can we currently do about it other than wait??
    05-17-2016 07:22 AM
  22. Aushoj's Avatar
    some good news is that it seems like they are now prolonging the wait even more for the S2 but "seem" to have stopped randomly replacing people's Gear watch unexpectedly with VR's showing up out of the blue on doorsteps.... haven't read any reports in the last week or so of VRs like there was a few weeks ago......
    Maybe.. Did anyone else see that one off post by a lurker (maybe) Hyuk88?

    “Been lurking for a while. I received my Gear VR today along with the $200 eCertificate from Samsung.....I wonder if I could call them to replace it for a S2.

    Is anybody willing to swap their S2 for the Gear VR and $200?”

    He/she/it Deleted the post, but I was kind of odd. No one had ever received a swapped VR and a cert on the same day. Supervisors usually email it to you in a couple days. I was Monday, people usually don’t get stuff on Monday.

    Could be legit maybe the mods removed the post, or He/She/It got a bite on the offer and removed it.

    But be wary of scammers all. Use Swappa, ebay, ect. Where ever there one scam(this whole promotion) there is another.
    wheresmys2 likes this.
    05-17-2016 07:30 AM
  23. Austin Hartson's Avatar
    Nothing here yet, mine was 3/9,and couple days later a approval date, but now there saying mine was April 18th,which is bs, jus hopefully it shows up one day, nothing in fedex and still shipping pending
    05-17-2016 08:09 AM
  24. rocktoad13's Avatar
    Had my S2 almost a week now. Never did get an email with any tracking info. The tracking number did actually show up in the status web site tho.

    Toad

    Posted via the Android Central App
    05-17-2016 08:15 AM
  25. TammyH66's Avatar
    Good Morning,

    Another day down, 3/11 submit, 3/13 1st approval date, 4/7 approval letter date and still waiting, still pending nothing in FDM.

    After going over the post from this site again I have noticed that those of us in the 3/9-3/11 dates who never received a estimated ship date, not one of us have been lucky enough to receive it or tracking info in FDM. This scares me a bit. People are receiving it but nobody who has been in our boat.
    Jukins and wheresmys2 like this.
    05-17-2016 08:33 AM
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