05-03-2017 07:33 PM
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  1. Cnicks's Avatar
    It does not work.. they said they don't know how you were able to get someone to do that. Because that would have to come from Samsung. They attempted to escalate the process which was basically call PL and the told me if I don't get it by June 9th to contact them...

    So I'm calling bs on the Verizon rep sending you anything without it coming from Samsung. I'd need a screenshots to believe it.. Also did you already have an estimated ship date? Submit and approval date?


    Submitted 3-10
    Email approval 3/19
    PL APPROVAL 4-14

    Posted via the Android Central App
    jwalk87, wheresmys2 and Wiseguy32 like this.
    05-22-2016 04:00 PM
  2. jwalk87's Avatar
    I call bs too
    05-22-2016 04:18 PM
  3. kikbxr1969's Avatar
    I call bs too
    See post 2143 http://forums.androidcentral.com/sam...ml#post5153211

    They did it for me. I went through online chat and they had the local store hold them for me till the next morning. No I did not have a ship date.
    Submitted 3/10
    Approval sometime between 3/10 and 3/17
    Second approval 4/7
    Multiple status changes between pending ship date and order has shipped (with no date)

    Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-20160522_200347.jpg
    05-22-2016 07:10 PM
  4. tedkord's Avatar
    I'm trying. Happy you got yours. did you ever get a notification from fedex or did you not sign up for that?

    Posted via the Android Central App
    I actually signed up for and checked FedEx DM the day after it shipped.
    05-22-2016 07:21 PM
  5. rechvanny's Avatar
    It does not work.. they said they don't know how you were able to get someone to do that. Because that would have to come from Samsung. They attempted to escalate the process which was basically call PL and the told me if I don't get it by June 9th to contact them...

    So I'm calling bs on the Verizon rep sending you anything without it coming from Samsung. I'd need a screenshots to believe it.. Also did you already have an estimated ship date? Submit and approval date?


    Submitted 3-10
    Email approval 3/19
    PL APPROVAL 4-14

    Posted via the Android Central App
    LOL... Okay. I don't care whether you guys believe it or not. But I was just happy is why I posted here. I actually received a couple of text messages from Verizon telling me that I will receive a tracking info when my order ships. Called Verizon just to see how the process is going and the rep just told me that it was sent to the manager at 5PM today and got approved at 6PM then sent to the Fraud Dept at 7PM and also got approved at 8PM. Basically went through the process like a normal order except that the price is $0.
    kikbxr1969 and Aushoj like this.
    05-22-2016 10:49 PM
  6. love4speechless's Avatar
    I got a welcome to Samsung email today but the website still says I'm registered. That would be right lol
    05-23-2016 01:41 AM
  7. Cnicks's Avatar
    LOL... Okay. I don't care whether you guys believe it or not. But I was just happy is why I posted here. I actually received a couple of text messages from Verizon telling me that I will receive a tracking info when my order ships. Called Verizon just to see how the process is going and the rep just told me that it was sent to the manager at 5PM today and got approved at 6PM then sent to the Fraud Dept at 7PM and also got approved at 8PM. Basically went through the process like a normal order except that the price is $0.
    OK! Earlier you said that you got online and sure enough you had an order that was getting overnighted to you from Verizon .. now you say it got approved at 8PM..hmmm.. if it's true congrats! I'm just saying I don't believe that's what you did and I need proof, screenshots.

    Posted via the Android Central App
    05-23-2016 04:45 AM
  8. jwalk87's Avatar
    See post 2143 http://forums.androidcentral.com/sam...ml#post5153211

    They did it for me. I went through online chat and they had the local store hold them for me till the next morning. No I did not have a ship date.
    Submitted 3/10
    Approval sometime between 3/10 and 3/17
    Second approval 4/7
    Multiple status changes between pending ship date and order has shipped (with no date)

    Click image for larger version. 

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    In your previous post you said you called and had a 2 5 hour conversation. Now you are saying you went through chat. Difficult story to believe given the hundreds of other experiences on this thread. If this did in fact happen good for you.
    05-23-2016 06:21 AM
  9. rechvanny's Avatar
    OK! Earlier you said that you got online and sure enough you had an order that was getting overnighted to you from Verizon .. now you say it got approved at 8PM..hmmm.. if it's true congrats! I'm just saying I don't believe that's what you did and I need proof, screenshots.

    Posted via the Android Central App
    Thank you. I didn't do anything aside from calling. No begging them for anything nor was I expecting anything. Approval by the Manager and the Fraud Department doesn't mean it wouldn't show up on the "my orders" list. I don't really need to prove myself but whatever, here's a screenshot of the "order" status....

    Edit: And by the way, just because you didn't get one doesn't mean that it didn't really happen. It's pointless to argue with the reps as it's really Samsung who screwed the pooch. Oh and one more thing, I know the screenshot says shipment date was yesterday 5/22 but as per my original conversation with the rep, it's supposed to ship out today 5/23 and I will get it on 5/24 with signature required.

    Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-screenshot_20160523-041642.jpg
    05-23-2016 06:29 AM
  10. kikbxr1969's Avatar
    In your previous post you said you called and had a 2 5 hour conversation. Now you are saying you went through chat. Difficult story to believe given the hundreds of other experiences on this thread. If this did in fact happen good for you.
    Which is why I kept the details to myself to begin with as it appeared I was the only one. Whether you choose to believe or not.... your issue, not mine.

    I got my two classics pictured in my post, and if I ever get the ones from the promo (not holding my breath), I will probably be selling them.

    As rechvany said, I did not contact them expecting anything from Verizon. I was actually just trying to get them to put pressure on Samsung/PL as I figured they would have more sway than all of us individuals calling. They offered me watches, had them held at the local store, and credited my account for one, and had the store give the credit for the other. I never asked for that. However, I sure as heck did not turn it down either.

    Basically, I just kept asking them... "What is Verizon going to do to ensure that their customers are not taken advantage of by this promotion". They handed me through two supervisory "excalations" because I was not getting the answer to that question. The final supervisor just said, why don't I just give you two S2's. I said sure and then followed up with "What is verizon doing at a management level to ensure that their customers are not being taken advantage of?" He said they had someone looking into it. I believed at the time since they were actually comping me ~$750 in S2 Classics ($370.99 each)Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-bill.jpg
    rechvanny likes this.
    05-23-2016 07:04 AM
  11. wheresmys2's Avatar
    4:16 A.M.?
    Another week begins and still pending. Nothing in FDM. Submitted 3/11. Approval Email 4/7. En Route. Pending. In Route. Pending. No status change since 4/21.
    05-23-2016 07:11 AM
  12. rechvanny's Avatar
    4:16 A.M.?
    Another week begins and still pending. Nothing in FDM. Submitted 3/11. Approval Email 4/7. En Route. Pending. In Route. Pending. No status change since 4/21.
    Yes, 4:16 AM as I just took that screenshot when I read the last message and posted my post a few minutes later after I obfuscated the order number from my screenshot and wrote my post. I feel your pain as I was in the same boat until I tried calling Verizon yesterday. Once again I'm making it clear, I did NOT call Verizon expecting anything like this nor did I know someone else here got a similar compensation.
    05-23-2016 07:23 AM
  13. rechvanny's Avatar
    Which is why I kept the details to myself to begin with as it appeared I was the only one. Whether you choose to believe or not.... your issue, not mine.

    I got my two classics pictured in my post, and if I ever get the ones from the promo (not holding my breath), I will probably be selling them.

    As rechvany said, I did not contact them expecting anything from Verizon. I was actually just trying to get them to put pressure on Samsung/PL as I figured they would have more sway than all of us individuals calling. They offered me watches, had them held at the local store, and credited my account for one, and had the store give the credit for the other. I never asked for that. However, I sure as heck did not turn it down either.

    Basically, I just kept asking them... "What is Verizon going to do to ensure that their customers are not taken advantage of by this promotion". They handed me through two supervisory "excalations" because I was not getting the answer to that question. The final supervisor just said, why don't I just give you two S2's. I said sure and then followed up with "What is verizon doing at a management level to ensure that their customers are not being taken advantage of?" He said they had someone looking into it. I believed at the time since they were actually comping me ~$750 in S2 Classics ($370.99 each)Click image for larger version. 

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    Congrats buddy! I thought I was the only one too yesterday right after the call. Was quite ecstatic about it as I got a better deal than the promotion itself.
    wheresmys2 likes this.
    05-23-2016 07:35 AM
  14. kikbxr1969's Avatar
    Congrats buddy! I thought I was the only one too yesterday right after the call. Was quite ecstatic about it as I got a better deal than the promotion itself.
    Thanks

    I am wishing they would take care of everyone

    Still leaving a bad taste for most
    wheresmys2 likes this.
    05-23-2016 07:51 AM
  15. oks10's Avatar
    Thanks

    I am wishing they would take care of everyone

    Still leaving a bad taste for most
    Too bad Verizon can't just say "Screw this, our customers are getting pissed. We need to do something." then fulfill our S2 claims directly and send Samsung a bill. lol.
    wheresmys2 likes this.
    05-23-2016 07:55 AM
  16. rechvanny's Avatar
    Thanks

    I am wishing they would take care of everyone

    Still leaving a bad taste for most
    What I really hope is that Samsung and PrizeLogic get the freaking promotional items to everyone that got approved. It's not Verizon's fault. Or maybe I'm feeling a bit biased with how Verizon chose to handle my particular situation.
    05-23-2016 07:55 AM
  17. Promathia's Avatar
    Submitted my weekly status update request with PrizeLogic (Through FB Messenger), and now it's just the usual waiting game. Given that the majority of their normal "FB Content" has been hijacked by others wondering what's going on like many of us it would seem the issue is no longer contained to just a few random forums. Even Verizon Wireless has a plethora of them running rampant with issues on their customer support site.

    I'll post the (usual) follow-up if/when it arrives.
    wheresmys2 likes this.
    05-23-2016 07:55 AM
  18. TammyH66's Avatar
    4:16 A.M.?
    Another week begins and still pending. Nothing in FDM. Submitted 3/11. Approval Email 4/7. En Route. Pending. In Route. Pending. No status change since 4/21.
    Exact same dates and situation...Another week of waiting!!!
    wheresmys2 likes this.
    05-23-2016 08:02 AM
  19. Aushoj's Avatar
    Wow look at that two examples of Verizon doing the right thing.

    Thank you for sharing your story. Although Kick boxer you should have shared earlier, the salt mines need to be fed!

    I wonder who you two are? LOL what’s your credit score? Where do you live? That’s a level of service I’ve only had in Bethesda MD, Hilton Head SC, Weston FL.

    Or did you get lucky with a new guy at the call center, or one not so new that he was powerless but new enough not to get jaded.

    I have been inspired to start calling Verizon about this again. Thank you!

    I’ll go with the subtle “What is Verizon going to do about this” tack

    Probably not good with the “Give me my free ****” you gotta make it seem like it’s their idea.

    But I have to think of a good “turn” (as they say) to get that Classic upgrade! Wow!
    wheresmys2 likes this.
    05-23-2016 08:07 AM
  20. mikeyt99's Avatar
    Thank you. I didn't do anything aside from calling. No begging them for anything nor was I expecting anything. Approval by the Manager and the Fraud Department doesn't mean it wouldn't show up on the "my orders" list. I don't really need to prove myself but whatever, here's a screenshot of the "order" status....

    Edit: And by the way, just because you didn't get one doesn't mean that it didn't really happen. It's pointless to argue with the reps as it's really Samsung who screwed the pooch. Oh and one more thing, I know the screenshot says shipment date was yesterday 5/22 but as per my original conversation with the rep, it's supposed to ship out today 5/23 and I will get it on 5/24 with signature required.

    Click image for larger version. 

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    I can totally see this happening, I have been a Verizon customer for a long time, and I have to say they have "comped" me items in the past when I have had issues with different aspects of their service, most of the time it just depends on who you talk too. I was fortunate with this promotion in that I submitted for the S2 on 3/9 and received it on 4/5, (one of the lucky ones). Even with that some people on here have stated that Verizon waived their activation fee on the watch, they did not for me, they did cut it in half, but they didn't waive it, so again it is just who you get on the phone and what they are willing to do for you.

    Good luck to all!
    05-23-2016 08:18 AM
  21. oks10's Avatar
    So, one of the big reasons we went for the S2 promo was that my wife teaches and floats from room to room working with groups of kids. The S2 would have been PERFECT for her because it would allow her to leave her phone in her office while still being able to get any urgent notifications from daycare regarding our 1 year old. Well, their last day of school was Friday so maybe our S2's will arrive before NEXT school year?? lol. This thing has really become a joke. I'll probably keep with Verizon for now, because I've got bigger fish to fry, but when it comes to renewing or upgrading our lines I'll likely explore other carriers. Fat chance of ever participating in another Samsung promo though...
    wheresmys2 likes this.
    05-23-2016 08:30 AM
  22. wheresmys2's Avatar
    Time for Conspiracy Theory Monday: (Ya'll love these, right?) So, I'm thinking that BrightPoint somehow got told to stop sending random packages a couple of weeks ago. My bet is that there will be a massive shipping-fest within the next 2 weeks. I think (hope) that maybe they have had to actually learn (intensive training sessions, no doubt) to look at the orders before creating a label and putting the pkg on the truck. I'm claiming (guessing) June 3rd as the Official Stick-the-Label-On-It Day! Hmm...whomever picks the correct day should win something. No, wait...Prize Logic would end up handling the fulfillment & we all know how that goes....Bragging Rights....<<That's all you're gonna get...Bragging Rights!
    Cnicks, Aushoj and TammyH66 like this.
    05-23-2016 08:42 AM
  23. oks10's Avatar
    Time for Conspiracy Theory Monday: (Ya'll love these, right?) So, I'm thinking that BrightPoint somehow got told to stop sending random packages a couple of weeks ago. My bet is that there will be a massive shipping-fest within the next 2 weeks. I think (hope) that maybe they have had to actually learn (intensive training sessions, no doubt) to look at the orders before creating a label and putting the pkg on the truck. I'm claiming (guessing) June 3rd as the Official Stick-the-Label-On-It Day! Hmm...whomever picks the correct day should win something. No, wait...Prize Logic would end up handling the fulfillment & we all know how that goes....Bragging Rights....<<That's all you're gonna get...Bragging Rights!
    FedEx better bring the big trucks! lol
    wheresmys2 likes this.
    05-23-2016 09:04 AM
  24. Vaper123's Avatar
    If anyone else tries this. I hope they post here if it works.
    It works if you talk to the right person. I called and complained to Verizon and after the guy went through my promotions it was easy. They basically charge it to your account then credit the amount back so they have to get supervisor permission. I know when I called they thanked me for being a long time member and my contract is up in July too so that may have played a part. They said if you get yours from PrizeLogic too that you can keep that one too.
    05-23-2016 09:17 AM
  25. Aushoj's Avatar
    SO does anyone have 20 bucks or some time to spare? (For science!)

    Don’t have any idea why I just remembered this. But check this out

    You can now pay someone to call customer service for you - CNET

    wont follow the link? Heres the TL;DR. There are companys that will call customer service for you… for a price

    I’m at work now so I cant seem to find a way to contact them to ask about our problem.

    But I’d certainly pay 20 bucks to someone who can get the resolution kick boxer got.

    But I’m not gonna pay if I don’t get my pick up resolution.

    I cant take it any further at the moment (Monday work load)

    So anyone else feel free to chase down this lead.
    05-23-2016 09:33 AM
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