05-03-2017 08:33 PM
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  1. Aushoj's Avatar
    Charleston huh? Humm could be it's been near a decade since I was in the American south, I may be slipping.

    I was only able to get to the first supervisor (louis). I think the key may be to get to the second supervisor in a call center that has not delta with this problem often enough to be ready with the corporate narative.
    05-24-2016 08:55 AM
  2. TammyH66's Avatar
    Same thing happened to me about 2 weeks ago a Supervisor told me this is crazy and told me that the sport was back ordered would I mind the classics, I said no, she said she needed the paperwork to go thru and she would call me back. She called me back and said it is taking a drop longer then she expected and said she would call me the approval and shipping info in the morning. Well morning came and went she called me and told me they were backed ordered gave me some fake order number to get me off the phone and transfered me to the order dept who said there was no such order.

    I then called and asked for a higher up supervisor to call me, one eventually did looked into all of this spoke to prizelogic who of cause told her that I will for sure be getting my phone by May 31st. So of cause she said I have to wait to May 31st to see if I get it then. She is going to call me back then to see if I got them. I have emailed with her since to say still no watch.

    So when I hear that people are getting them from Verizon I am happy for them but pisses me off that I have been on the phone with them for hours and they are still making me wait to see that nothing is going to come. Also I had got this email guarenteeing I would get the promotion since they screwed up my pre-order twice and I had to re do it.

    Thank you for choosing Verizon Wireless. We have received your order as long as your order is purchased between 2/23/16 - 3/18/16 we will honor the offer of receiving free Samsung gear of the s2 wearable or VR headset. You will still need to submit your request to Samsung at http://samsungpromotions.com/verizonoffer once your new order is submitted. If you have any questions please let us know at:

    The Credit and Order Review Team at 866-338-7390
    • Monday – Saturday: 8 AM to 2 AM EST
    • Sunday: 9 AM to 1 AM EST

    We appreciate your interest in Verizon Wireless products and services, and we look forward to hearing from you.

    Your Order Information:
    Internet Order Reference Number:
    Location Code: E108301
    Order Number:
    Credit Application Number:

    To check the status of your order:
    Visit verizonwireless.com/orderstatus, enter your Internet Order Reference Number and last name, then click “Check Status”.

    Sincerely,
    Verizon Wireless
    Credit and Order Review Team
    05-24-2016 08:59 AM
  3. TammyH66's Avatar
    As you see they are not honoring it because prizelogic still says that they are sending it. I can not blame them for not sending it if they think we are going to get them but they really should be talking to someone high up at samsung to find out why the early submitters have not gotten them yet. I submitted on 3/11
    wheresmys2 and abrush like this.
    05-24-2016 09:02 AM
  4. wheresmys2's Avatar


    The people I spoke to spoke with an American dialect ascent indicative of middle to northern Georgia.

    I wonder where the call centers are who get the watches?
    I spoke with a Verizon rep last month who said she was in Kentucky. Although....I've lived & worked in many different areas, but never seem to loose my original accent, so the dialect could be deceiving.
    I'm still trying to understand how some customers can call up, ask a few questions, & end up with not only a free watch or two, but upgradeed watches! I'm still on my rant that it should be the same for all.....first come, first served. So far, Samsung has been the only one of the 3 involved to maintain the same stance....'no help at all.' I can handle that, at least it's the same for all of us. LOL
    TammyH66 and abrush like this.
    05-24-2016 09:02 AM
  5. Aushoj's Avatar
    Yeah man, Im just grasping at straws with the ascent thing, I know but its all I got.

    Although two people with the same dialect can indicate a location (or great coincidence)
    wheresmys2 likes this.
    05-24-2016 09:15 AM
  6. Austin Hartson's Avatar
    I called Verizon and they were gonna get me one sent our so they transfer me to another guy the lady at first was really nice, the guy was a **** and said ya of course we can send one but it's gonna cost you money, so I said no it should be free with the promo deal, he said owell thats on Samsung not us we jus pushed it for them, so I got no where, called Samsung and he told me the same the the page says jus pending, called prizelogic and waited for 35 mins on hold, then finally they picked up and told me I filed the 9th,and my actual approval date was the 4/14 which it wasn't, and she should they should be sent out this week, since it's my 6th week, I asked why people that filed way after me got there's she had no explanation
    05-24-2016 09:18 AM
  7. RockyMin's Avatar
    So what's the difference between the S2 and S2 Classic?
    05-24-2016 09:18 AM
  8. wheresmys2's Avatar
    So what's the difference between the S2 and S2 Classic?
    for starters, the Classic uses a regular watch band & looks like a normal watch....not a rubberized sport watch (in my opinion). The Classic doesn't have any additional features, it just looks nicer. I would upgrade if I could...it's nicer to wear in a professional setting.
    05-24-2016 09:26 AM
  9. RockyMin's Avatar
    for starters, the Classic uses a regular watch band & looks like a normal watch....not a rubberized sport watch (in my opinion). The Classic doesn't have any additional features, it just looks nicer. I would upgrade if I could...it's nicer to wear in a professional setting.
    Ah thanks. I thought I read that they now have regular watch bands you can put on the normal S2 though.
    05-24-2016 09:51 AM
  10. wheresmys2's Avatar
    Ah thanks. I thought I read that they now have regular watch bands you can put on the normal S2 though.
    Samsung made an adapter so you can use a regular band on the S2, but it's only available in Germany, Singapore & South Africa. I tried ordering from Germany....but they don't ship to the U.S. Apparently, neither does PrizeLogic/BrightPoint if you submitted for an S2 on 3/9-3/12.
    oks10, TammyH66, Wiseguy32 and 1 others like this.
    05-24-2016 09:59 AM
  11. oks10's Avatar
    Samsung made an adapter so you can use a regular band on the S2, but it's only available in Germany, Singapore & South Africa. I tried ordering from Germany....but they don't ship to the U.S. Apparently, neither does PrizeLogic/BrightPoint if you submitted for an S2 on 3/9-3/12.
    Or 3/13 either. (My submission date for 2)
    wheresmys2 likes this.
    05-24-2016 10:06 AM
  12. lbaeurtehn's Avatar
    Samsung made an adapter so you can use a regular band on the S2, but it's only available in Germany, Singapore & South Africa. I tried ordering from Germany....but they don't ship to the U.S. Apparently, neither does PrizeLogic/BrightPoint if you submitted for an S2 on 3/9-3/12.
    And for some people on 3/18 lol
    05-24-2016 10:08 AM
  13. iwantmygears2's Avatar
    Been lurking here for a while.

    How did some people get Verizon to ship them an S2? What did you tell them?

    For an S2, I submitted on 3/9, and approved 4/18.

    Called Samsung, Verizon, and Prizelogic. No one could help. Verizon said it's not their problem. Prizelogic keeps telling me to wait another 4 - 6 weeks.
    05-24-2016 10:40 AM
  14. Aushoj's Avatar
    Welcome all new lurkers!

    How did people get Verizon to send them watches?

    Short answer: They got lucky.

    Long answer. T H E Y G O T L U C K Y

    OK seriously call Verizon tell them your story and maybe just maybe they’ll do the right thing. It will depend on what supervisor you get. But you do have to get “escalated” up two levels. The first person probably won’t have the authorization for the funds, the second person probably does but is a low level manager and thus hesitant to make any decisions alone. The third level manager can make the call to release the funds.

    If you get the “back order” story just say thanks and try again later,
    If you get lets call Samsung or prize logic that will lead to the back order story, say thanks and try again later.

    Eventually if your LUCKY you may get a 3rd level boss who will do the right thing.

    That’s my theory by the way. I wish the best of luck for all trying this method.
    abrush likes this.
    05-24-2016 10:56 AM
  15. TammyH66's Avatar
    At this point I waited this long I am going to wait until what they say is my 8 weeks from my final approval date of 4/6, I say it is 12 weeks but whatever, I waited this long. At that point I will not let it go. I will state to Verizon that I gave it the first 4-6 weeks from my submit date of 3/11, then I gave it 8 weeks as they stated from my first approval date of 3/13, then when that past they sent me a blanket email on 4/7 for approval and gave me a final approval date after all tiers were passed of 4/6 and said I will for sure get it 6-8 weeks from then. Verizons 2nd tier supervisor spoke to prizelogic and told her I will have it by May 31st. So by June 1st if I still do not have my 2 S2's I have an appointment to stay on the phone with Verizon and can say well I gave it until the final date we were told, now you have to honor the promotion. But if I call now they have all previous notes that say that prizelogic said it will be delivered by May 31st so they won't do anything until after that.
    wheresmys2 likes this.
    05-24-2016 11:20 AM
  16. Meesh7688's Avatar
    I still haven't heard anything from my Verizon rep on contacting me once she heard something from Samsung on being able to fulfill my watch order...

    Guess I'll just keep on waiting...
    05-24-2016 11:27 AM
  17. LurkerInTheNight's Avatar
    I feel as though there is a lot of hostility towards the people who have received their watches from Verizon. I completely agree that is messed up how everyone gets treated differently. A few things that I did and was recommended to do by the rep who I talked to before she handed me over to the supervisor are. 1.) have all the dates submission date, approval dates and email dates. 2.) remind them that it was a first come first serve promo and that even though you submitted before (insert some made up name here) they received their device weeks ago. 3.) Before you they offer to call Samsung on a 3 way connection make sure you tell them how you have called weekly and Samsung tells you its a PL issue and PL tells you its a Samsung issue. Also emphasize that you have been placed on hold and hung up on by the other companies and express how you are grateful that Verizon is not like them.
    After being told no by the first supervisor I talked to I was given back to the Rep she said call back and instead of acting like its Verizon's fault(which I did) follow the Steps above. Im not saying it should be this way because it shouldn't however its worth a shot. I also mentioned that I heard Verizon has done this for other people when the floor supervisor I talked to didnt want to ask his supervisor and sure enough it got me to the next level. I really hope everyone gets the watches this week as promised and I hope this helps.
    05-24-2016 11:42 AM
  18. wheresmys2's Avatar
    I agree...I'm going to wait for the latest promised delivery date (8 weeks from 4/7). At that point, I'm done with excuses. I had one PL rep tell me (when I asked about the backorder) that there was no backorder....that they had the original 35,000 S2s sitting in a warehouse waiting to be shipped to us & they had no control over when 3rd part shipper decided to ship. Obviously, someone is lying. Verizon told me Samsung was in control, not Verizon & there was No Way they were sending out watches to anyone...that the posters on here were lying. Samsung told me PL was in control, not Samsung ('only the manufacturer, nothing more'). PL says the 3rd party shipper...I know we've been over this before, but wouldn't you love to hear the truth about what went wrong, instead of all this deception? Just tell us the truth, pick a story & stick with it, and treat us all the same.
    TammyH66 and abrush like this.
    05-24-2016 11:42 AM
  19. TammyH66's Avatar
    So we all have been here on this forum for over 2 months venting. What are we going to o if we actually get them? Work lol.

    Also where is everyone from? I am from NYC.
    oks10, Cnicks and love4speechless like this.
    05-24-2016 11:52 AM
  20. oks10's Avatar
    So we all have been here on this forum for over 2 months venting. What are we going to o if we actually get them? Work lol.

    Also where is everyone from? I am from NYC.
    My wife will will probably be happy that I won't be constantly checking my phone when I'm at home. lol. So, if these are all supposed to be sent by "May 31st" shouldn't they be starting to show up in our FDMs about now? Judging by how long others sat at "label created" in the past we should have started seeing them LAST week if there was any hope of getting them by the end of the month...
    wheresmys2 and TammyH66 like this.
    05-24-2016 11:55 AM
  21. wheresmys2's Avatar
    We were on vacation...waiting for the flight home...I checked my status & it was the 'In Route' notice. I told my husband..."OMG, we've got to get home, my watch is on the way! It will probably be sitting in the snow & rain before we get home." Of course, he's like....what do I want him to do, ask the pilot to fly faster? Anyway, he reminds me of that from time to time when I'm checking & rechecking my status all these weeks later. LOL
    05-24-2016 12:03 PM
  22. TammyH66's Avatar
    Taxachusetts. We were on vacation...waiting for the flight home...I checked my status & it was the 'In Route' notice. I told my husband..."OMG, we've got to get home, my watch is on the way! It will probably be sitting in the snow & rain before we get home." Of course, he's like....what do I want him to do, ask the pilot to fly faster? Anyway, he reminds me of that from time to time when I'm checking & rechecking my status all these weeks later. LOL
    When I got the in route status I told my husband oh great you will have it for your birthday, which was the middle of April.
    wheresmys2 likes this.
    05-24-2016 12:32 PM
  23. oks10's Avatar
    When I got the in route status I told my husband oh great you will have it for your birthday, which was the middle of April.
    I was hoping my wife would have it for school (teacher), which ended Friday. lol
    05-24-2016 12:47 PM
  24. TammyH66's Avatar
    I was hoping my wife would have it for school (teacher), which ended Friday. lol
    LOL In NYC school does not end until June 28th, hopefully we all have it by then one way or another.
    05-24-2016 12:53 PM
  25. Aushoj's Avatar
    Cow Hampshire here or VZlocation code, E247001

    I think perusing Verizon on this one is the way to go, Samsung/PL/Ingram/Brighpoint are always going to say “Oh yeah, its on the way, just give us a few more weeks”

    But at what point can we really say that the promotion failed? Term and conditions give a window but really we all know that document is flexible.

    Eventually we (the ones waiting) will have to convince Verizon that there is a date a line in the sand and say “The promotion has failed to deliver” what is Verizon going to do?

    Or they can just keep telling us that “oh yeah it’s on its way”

    I’m thinking that line in the sand will be drawn when the Note 6 will be released. Thell want a clean record for when they do there promos for that product, Cuse I am trolling the $#!t out of the boards for that launch.
    wheresmys2 and abrush like this.
    05-24-2016 12:57 PM
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