05-03-2017 07:33 PM
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  1. TheDudeSays's Avatar
    @crice_01
    My package was at the "label created" stage for about 6 days. Label was created on 5/27 which was a Friday. It started moving on Thursday the 2nd and got delivered on Friday the 3rd. By the way I live in WV also, Huntington.
    lbaeurtehn and wheresmys2 like this.
    06-05-2016 07:53 PM
  2. alarson83's Avatar
    Looks like i may finally be getting my vr. Popped up in fedex delivery manager with a delivery date set for wednesday.
    wheresmys2 likes this.
    06-05-2016 09:47 PM
  3. Sirevan's Avatar
    I've been waiting to post until something actually happened for me.

    Submitted 3/22
    got the 4/18 email
    Info send to Fed Ex 6/3
    Package Shipped 6/5

    Status page still says approved, shipping date pending. Submitted for s2 and fed ex says weight is .9 so looks like it will be the s2. Really hope something happens for you early submitters that haven't seen anything yet!
    wheresmys2 likes this.
    06-06-2016 02:08 AM
  4. timbo6969's Avatar
    I do not know what to think anymore! I submitted for the watch March 11. Since then I have heard so much bs and rhetoric from each company. I forget how many times I've heard,"my manager will be calling you soon", and they never do. Even one of the Verizon girls actually gave me her email addreess because she was personally going to look into it. She actually corresponded a couple times then all of a sudden no more responses. Maybe she got in trouble for trying to be helpful. I just wish these companies had one honest bone in their bodies. I really want to cancel everything that's Verizon and Samsung. But I've spent so much money on their products over the years that Samsung is about all I really know. My own fault I haven't ventured out more in this cell world. I've concluded that there is no watch in my future! My Timex gave out on me at about the time I submitted for the S2 so I thought, great timing for a new watch! Time to go replace my Timex battery! Lol. I'm happy for all of you that have received your items. I may see or hear some news one day but until then, (even after the fact), Samsung Verizon and PL are complete scum.

    Posted via the Android Central App
    wheresmys2 likes this.
    06-06-2016 06:39 AM
  5. TammyH66's Avatar
    I do not know what to think anymore! I submitted for the watch March 11. Since then I have heard so much bs and rhetoric from each company. I forget how many times I've heard,"my manager will be calling you soon", and they never do. Even one of the Verizon girls actually gave me her email addreess because she was personally going to look into it. She actually corresponded a couple times then all of a sudden no more responses. Maybe she got in trouble for trying to be helpful. I just wish these companies had one honest bone in their bodies. I really want to cancel everything that's Verizon and Samsung. But I've spent so much money on their products over the years that Samsung is about all I really know. My own fault I haven't ventured out more in this cell world. I've concluded that there is no watch in my future! My Timex gave out on me at about the time I submitted for the S2 so I thought, great timing for a new watch! Time to go replace my Timex battery! Lol. I'm happy for all of you that have received your items. I may see or hear some news one day but until then, (even after the fact), Samsung Verizon and PL are complete scum.

    Posted via the Android Central App
    A few of us are in the same boat as you. I submitted also 3/11, spoke to company, nobody follows thru. A few people at Verizon have called me back and given me email addresses but they do nothing. They tell me Prize Logic says it is backordered and I will get it soon. I ask why it is only backordered for the people who submitted first and the ones who submitted later then us it isn't backordered for. They ignore this and as we see on these boards they are still shipping it out to the people who submitted after us. The whole situation stinks.
    wheresmys2 likes this.
    06-06-2016 07:51 AM
  6. Aushoj's Avatar
    Wow look at all the first time posters. I really thought that with time there would be less and less people coming forward to share but it seems to be a steady stream of people.

    The first come first serve thing is a real burner. It really activates that “fair play” instinct.

    I understand the whole paperwork/bureaucracy/logistics/shipping difficulty’s part but only to a point. It has been months now, 13 weeks, and the order of operation has not been corrected.

    To be part of the first submitters and be affected by the delay is particularly off putting.
    It may be possible that Samsung could placate me with product, but really that’s just would be Samsung “showing” (instead of just saying) that they have treated me unfairly.

    So bottom line, Samsung has treated us unfairly, know that it has, has apologized, but continues to treat us unfairly and has done nothing to redeem its self.

    Certainly the last time I purchase a Samsung product.
    wheresmys2 and TammyH66 like this.
    06-06-2016 10:19 AM
  7. dpham00's Avatar
    Mod Note, Cleaned up some posts. Please do not post for sale items here, instead use the marketplace forum.
    lbaeurtehn and wheresmys2 like this.
    06-06-2016 10:44 AM
  8. Hokie23's Avatar
    My bad noob here
    06-06-2016 10:50 AM
  9. cpoll2050's Avatar
    I just tried to call Prize Logic since it's getting to the end of the 9th week since my approval email. I got a message saying all circuits are busy. Have they just stopped taking phone calls now?
    06-06-2016 01:44 PM
  10. timbo6969's Avatar
    I guess Samsung can't afford a stamp?

    Posted via the Android Central App
    06-06-2016 01:59 PM
  11. aberobert's Avatar
    I just tried to call Prize Logic since it's getting to the end of the 9th week since my approval email. I got a message saying all circuits are busy. Have they just stopped taking phone calls now?
    I tried calling them 20+ times last week, and most of the time I was the 30th, or 40th, even 50th caller in line. I think at some point literally "all circuits are busy". I did get through on Saturday however (only 11th in line!) and talked to a rep. She said that we should receive our promo items soon. I asked if she meant this year yet and she laughed. "Should be by the end of June" she said. Hopefully true because Verizon has turned a blind eye at this point, and Samsung is a joke of a company when it comes to customer care.
    06-06-2016 02:00 PM
  12. cpoll2050's Avatar
    I tried calling them 20+ times last week, and most of the time I was the 30th, or 40th, even 50th caller in line. I think at some point literally "all circuits are busy". I did get through on Saturday however (only 11th in line!) and talked to a rep. She said that we should receive our promo items soon. I asked if she meant this year yet and she laughed. "Should be by the end of June" she said. Hopefully true because Verizon has turned a blind eye at this point, and Samsung is a joke of a company when it comes to customer care.
    I just got through to them. I called a few weeks ago and was told to wait until after 8 weeks and they'd escalate it to Tier II. When I asked the lady on the phone about that she said there was no such thing, and all I can do is wait. I have never had a company treat me like this. They make up a different lie every time I call.
    wheresmys2 likes this.
    06-06-2016 02:38 PM
  13. timbo6969's Avatar
    It's sad that in the end Samsung is going to have some glamorous glorious explanation to the public and they will think that by all they will be forgiven? I have a long memory and thus shoddy deal their pulling will not be forgotten by me, ever!

    Posted via the Android Central App
    wheresmys2 likes this.
    06-06-2016 03:38 PM
  14. donewithsamsung's Avatar
    I just got through to them. I called a few weeks ago and was told to wait until after 8 weeks and they'd escalate it to Tier II. When I asked the lady on the phone about that she said there was no such thing, and all I can do is wait. I have never had a company treat me like this. They make up a different lie every time I call.
    Here is the Tier II response to save you the trouble...

    Hello,

    Thank you for your patience, due to the success of this promotion it is taking longer to fulfill gifts than we anticipated. The time frame is an approximation and we are working as quickly as possible to fulfill gifts. Please continue to check your email and your status. If you have further questions please view the terms and conditions of this promotion.
    Aushoj and Wiseguy32 like this.
    06-06-2016 06:23 PM
  15. KYman37's Avatar
    ....
    Aushoj and timbo6969 like this.
    06-06-2016 07:42 PM
  16. timbo6969's Avatar
    I wonder if the "gurus" actually read my letters to them at prize or sam out wherever the messages go? Each time I try to make my question a little more humorous. They probably don't even have a sense of humor. I bet they are going to send me to back of the line!!!

    Posted via the Android Central App
    06-06-2016 09:56 PM
  17. wheresmys2's Avatar
    Submitted 3/11, Approved 3/25, Approval Email 4/7. Still nothing in FDM. 5/10= Date PL Rep told me my S2 was to be shipped (then admitted it wasn't possible to give a date). 5/19=First date PL told Verizon I would receive my S2. Verizon noted it on my account, then tried to say it was unclear. 6/6=2nd date that PL told Verizon I would have my Gear S2 (this was after the 'confusion' of the 1st date). Not only are they consistently lying to me, they appear to be lying to one another. LOL
    mikeyt99 likes this.
    06-07-2016 07:02 AM
  18. 1naturalace's Avatar
    Background: Was supposed to get a S2 and received a $200 eCert and VR instead.

    Update: Received an email with a return label to ship the VR back to them and get my S2. I'm going to ship it out by today.

    Anybody else?? I seriously hope they make it right this time.
    Did you notify them that you got 2 VR and then they sent a return label?
    06-07-2016 07:03 AM
  19. Aushoj's Avatar
    Well, after months of phone calls, emails, Facebook messages and flat out lies, I have finally got my watch shipped. I had to call Verizon and they charged me for it (totalling 318.97 ..I think it was) and she said they would have to charge me the full fee for the watch, and they would credit it to my account, which they did. She said I would also have to activate it with them, which I had planned on anyway. It should be here within 2 days. It shipped UPS. It already has a phone number and everything. Can't wait to get it. This has been one big headache.
    I am astounded every time this happens! It gives me hope for every time I try.
    Attached Thumbnails Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-ec7b5c89-1719-4f98-8c66-bddd15954c0a_text.gif  
    06-07-2016 07:44 AM
  20. swiftysnake's Avatar
    I am astounded every time this happens! It gives me hope for every time I try.
    I like for this to happen to but I'd hate to have to connect them. I just don't need thst functionality.

    Posted via the Android Central App
    06-07-2016 08:54 AM
  21. oks10's Avatar
    I like for this to happen to but I'd hate to have to connect them. I just don't need thst functionality.

    Posted via the Android Central App
    I'd be fine with that resolution. That's the whole reason I WANTED the dang watch. That way I wouldn't have to always have my phone on me. After reading everyone's experiences, I just don't think I have the patience to sit on the phone trying to get that done though... lol
    06-07-2016 09:12 AM
  22. TammyH66's Avatar
    Want to hear something very funny. I wake up to an email from a Verizon Supervisor who is supposedly on my side and going to follow this through until I get my watches. She has been following this through for a month and wont send me watches from Verizon but that is another story. So she emails me last night at 11:30 pm (we are on different time zones) asking me if I received my watches because her team sent her a tracking number and said they were shipped out on Thursday. I reply no I di not receive them and have nothing in Fed Ex Management or in my status. Please send me the tracking number. But then I decide to call Fed Ex direct and they tell me that there is nothing created to ship to my address.

    Her is my issue first of all how did her team get a tracking number without me giving permission to them to talk to anyone? And if she has a tracking number and is a Level 2 Supervisor as I am told isnt she smart enough to track it before contacting me and getting my hopes up? These are the games they keep playing with me. BTW submitted 3/11 and finall approval 4/6.
    wheresmys2 likes this.
    06-07-2016 09:46 AM
  23. Aushoj's Avatar
    That tracking number that your level 2 Verizon supervisor has is probably the confirmation number that Samsung/Prizelogic uses.

    Remember that Verizon reps are generally idiots.
    wheresmys2 likes this.
    06-07-2016 10:07 AM
  24. TammyH66's Avatar
    So I call Prize Logic just to see why I did not get any email if they escalated it last week like they said. The girl on the phone tells me the S2 watches are back ordered and I have to wait. I tell her I have been waiting a long time and they only seem to be backordered for those of us who submitted between 3/9 - 3/11. Also if they are so back ordered why do people that I am in contact with still receiving them every week. She tries to tell me it is not from this promo, I tell her it is from this promo. I ask her to have a supervisor follow up as to why they said it was going to be escalated and it hasnt been and she tells me they no longer escalate or write up tickets for this promotion, basically it comes when it comes. We are screwed!!!
    wheresmys2 likes this.
    06-07-2016 10:33 AM
  25. oks10's Avatar
    So I sent them an email and got a reply 10 minutes later!
    "Hello,


    Thanks again for your patience, due to the success of this promotion it is taking longer to fulfill gifts than we anticipated. The time frame is an approximation and we are working as quickly as possible to fulfill gifts. Please continue to check your email and your status. If you have further questions please view the terms and conditions of this promotion. https://promos.samsungpromotions.com/info/checkstatus .


    Best Regards,
    Prize logic Support"

    Super helpful, I know! Right?! So, I responded-
    That doesn't answer why some people are having to wait months while others are not. If it were just a demand issue then EVERYONE would be waiting similar times. That's not happening though. Some people have gotten theirs within 4-6wks of submitting and others have waited 12+ wks and are still waiting. In most cases the people in the 2nd group submitted weeks before the people in the first group (which directly conflicts with the Terms and Conditions you suggested referencing btw). Those of us still waiting after 3 months are very aware of the terms and conditions, as well we are all aware that they aren't being met on PrizeLogic/Samsung's end. The canned replies don't help the situation either, it just makes the situation that much more aggravating.
    06-07-2016 11:09 AM
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