05-03-2017 07:33 PM
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  1. whholder's Avatar
    That's the reason I haven't file BBB yet, the person who is helping me doing it 'slowing'. I got a phone call from PL today informing that I should be able to get tracking information by end of "this week" If nothings happens, BBB is only other way.

    Still wondering what's keeping them delaying so much, they got "new inventory of gifts" to shipping company and still waiting e.e
    Might want to just go ahead and draft that complaint. PL does not have a good history of follow through on any promise they have made, based on what we have all experienced here. On the flip side, I really hope that the tracking number comes through for you by tomorrow!!
    Another Name likes this.
    07-14-2016 08:51 AM
  2. OS2WhereArtThou's Avatar
    Thanks for the advice, my status change last night on the Samsung website for the first time to "Congratulations! Your submission has been approved and your gift has been processed and is currently in route". After reading through the forum it looks like the send stuff out on Fridays. If I dont see something on FDM by the weekend I will file with the BBB. I will keep you updated
    Don't get your hopes up too much on the Samsung Promotions information page. As often as not if it says its on route it isn't "actually" so, but simply slated to be so. Then you'll get the watch, a day or so later the information page will update with a FedEx tracker for a package already delivered, and then wont change again. My watch is still on route according to the page, and it has been on my wrist for over a month now.....
    07-14-2016 10:12 AM
  3. TammyH66's Avatar
    my samsung promotions page changed also. It says in route and gives me the tracking number for both watches (I am waiting for one replacement). The tracking number is the tracking number for the watches they delivered in June that were used. I called them yet again and they are looking into it.I am not as crazed about it because I do not think I can wear it, it seems too heavy and too big. Husband is enjoying it though.
    Aushoj, whholder and devdog91 like this.
    07-14-2016 11:05 AM
  4. Aushoj's Avatar
    My page still says "in route" even though I've had it since last Friday.

    (sorry Stockholm Syndrome)
    wheresmys2, whholder and devdog91 like this.
    07-14-2016 11:20 AM
  5. aberobert's Avatar
    My page still says "in route" even though I've had it since last Friday.

    (sorry Stockholm Syndrome)
    Mine too. I'm glad the unnecessary stress is gone but I still have the residual irritation just knowing we had to deal with their Ȿⱨꜟ┬.
    wheresmys2 and devdog91 like this.
    07-14-2016 11:25 AM
  6. wheresmys2's Avatar
    Mine changed. It still says in route, but they added the tracking numbers. Had to be within the last day or so...I checked it earlier this week. WooHooo....they gave me the tracking numbers just like they said they would!
    TammyH66, whholder and devdog91 like this.
    07-14-2016 12:15 PM
  7. chanceNamanda's Avatar
    Mine is being delivered tomorrow
    07-15-2016 12:55 PM
  8. Bufordgsp's Avatar
    Still nothing in FDM, filing a complaint on Monday
    07-15-2016 02:46 PM
  9. whholder's Avatar
    @AnotherName - Did you get your tracking number??
    07-15-2016 03:08 PM
  10. chrisdaman77's Avatar
    That's too funny. I have had them for a couple weeks now an I have tracking numbers as well now.

    Somewhere on planet earth!
    07-15-2016 04:26 PM
  11. Another Name's Avatar
    @AnotherName - Did you get your tracking number??
    Not yet. No option left expect BBB.
    07-15-2016 06:18 PM
  12. KYman37's Avatar
    Anyone want to buy my watch? It's new, unopened, and the 3g/wifi version.

    Posted via the Android Central App
    07-16-2016 08:44 AM
  13. wheresmys2's Avatar
    Anyone want to buy my watch? It's new, unopened, and the 3g/wifi version.

    Posted via the Android Central App
    You should try Swappa.com. They don't really like it when you try to sell on these threads.
    07-16-2016 02:00 PM
  14. dryja123's Avatar
    Anyone want to buy my watch? It's new, unopened, and the 3g/wifi version.

    Posted via the Android Central App
    Use the market place to sell your stuff. As S2 said, this is not the appropriate forum / thread to sell your watch.
    07-16-2016 08:57 PM
  15. Another Name's Avatar
    Complaint filed against PrizeLogic.
    07-17-2016 04:44 PM
  16. TammyH66's Avatar
    Complaint filed against PrizeLogic.
    Where did you file the complaint? I will have to do it also.
    07-18-2016 08:33 AM
  17. Bufordgsp's Avatar
    I just filed my complaint using the link below. I did call the Samsung promotions dept and was told I would need to wait 48 hours tier 2 to call me back. I filed my complaint against Samsung though since they are now handling the promotions.

    Henry


    Go here and file a complaint. Consumer Experience for Samsung Electronics America Inc. - BBB serving New Jersey

    BTW, the rest of you all should read that page as well because the BBB contacted Samsung specifically about the pattern of complaints that were rolling in about this promotion.
    07-18-2016 09:06 AM
  18. Another Name's Avatar
    I guess BBB did work instant delivery , finally the wait is over. Who ever is still waiting, you won't get a tracking number till you get package.
    PS: My label was created on 7/15 (day which I was suppose to get a tracking number) and got package today.
    Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-qqh8jsq.jpg
    07-18-2016 10:11 AM
  19. Another Name's Avatar
    BBB people, is there way to take complaint back or something ?
    07-18-2016 10:16 AM
  20. whholder's Avatar
    BBB people, is there way to take complaint back or something ?
    Seems like complaint is still valid. 4+ months to receive unacceptable. Samsung still needs to take a "ding" on this one. Easy enough to respond to the BBB query and say "item received, although very delayed, after complaint filed".
    Another Name likes this.
    07-18-2016 11:57 AM
  21. mikeyt99's Avatar
    I guess BBB did work instant delivery , finally the wait is over. Who ever is still waiting, you won't get a tracking number till you get package.
    PS: My label was created on 7/15 (day which I was suppose to get a tracking number) and got package today.
    Click image for larger version. 

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    That is great! They must not be shipping FedEx Home delivery anymore, since they don't normally deliver on Monday. They must be shipping overnight now.
    Another Name and devdog91 like this.
    07-18-2016 01:07 PM
  22. Bufordgsp's Avatar
    Just a quick question to those who filed a complaint through the BBB, how long did it take to get a response back from Samsung?
    07-19-2016 08:21 AM
  23. mdvf121's Avatar
    Just a quick question to those who filed a complaint through the BBB, how long did it take to get a response back from Samsung?
    I filed mine on Wednesday against Samsung and I just got an email from BBB saying they've read it and are now sending it to samsung. So NJ BBB is a little slow at reading. I filed last night against PRIZELOGIC and I just got the email a few minutes ago saying there sending it to Prizelogic.
    07-19-2016 09:04 AM
  24. Bufordgsp's Avatar
    @mdvf121
    I got an email this morning from the BBB as well saying they sent the complaint to Samsung. At least Im not alone.
    07-19-2016 09:06 AM
  25. timbo6969's Avatar
    Does anyone know what it means, "you've been moved to tier 2"? Just got that message from Samsung. Do you know how much wait period there is after tier 2? Thx

    Posted via the Android Central App
    07-19-2016 11:40 AM
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