05-03-2017 07:33 PM
4,281 ... 166167168169170 ...
tools
  1. FCSC's Avatar
    what samsung did you guys use when writing the complaint on BBB?


    after being lied to for 4 months and spending one morning every week on the phone with prize logic / samsung, i'm fed up.
    07-19-2016 11:58 AM
  2. Bufordgsp's Avatar
    Just an update, I got an email from FDM saying a 1lb package is being overnighter from Bright point. I still have not heard back from Samsung but I believe it was the complaint to the BBB that helped.

    Hopefully it shows up tomorrow.
    07-19-2016 03:10 PM
  3. whholder's Avatar
    Does anyone know what it means, "you've been moved to tier 2"? Just got that message from Samsung. Do you know how much wait period there is after tier 2? Thx

    Posted via the Android Central App
    So far the experience has been that " tier 2" allows Samsung to delay another two or more weeks while you wait for them to call you back. The only consistent results seem to have been from BBB complaints, so hopefully the compliant you filed will get the ball rolling in short order.
    Aushoj, FCSC, Another Name and 1 others like this.
    07-19-2016 05:22 PM
  4. FCSC's Avatar
    So far the experience has been that " tier 2" allows Samsung to delay another two or more weeks while you wait for them to call you back. The only consistent results seem to have been from BBB complaints, so hopefully the compliant you filed will get the ball rolling in short order.
    agreed, i've been on tier 2 since early june, every time i've called since they tell me they'll move me to tier 2 (even though I should already be there) and get a call in 48 hours.... that never happens. complained on the BBB website yesterday, we'll see how it goes.
    07-20-2016 01:37 PM
  5. FCSC's Avatar
    Well look at that, filed a BBB complaint yesterday at 4PM, and just now I received a response from Samsung to my complaint saying they can send out the watch right away.
    07-20-2016 03:12 PM
  6. Another Name's Avatar
    Hope everyone gets watch soon
    07-20-2016 03:46 PM
  7. mdvf121's Avatar
    Finally have a FedEx package from brightpoint coming tomorrow. Good luck to everyone else still waiting.
    07-20-2016 07:44 PM
  8. TammyH66's Avatar
    So I get a response from Samsung regarding my BBB complaint that goes like this.

    Upon further review of the customer’s file, the tracking information provided to the consumer shows the S2s were delivered on 7/7. FedEx Tracking: 634697143363. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at 888-480-5675 between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

    The only problem with this is that I did not receive anything on July 7th and when you track the package it was not going to me, I live in Queens, NY. So now where do I begin now?
    07-21-2016 08:32 AM
  9. Bufordgsp's Avatar
    My wait is over, my S2 arrived yesterday via overnight Fedex. I submitted my complaint on Monday 7/18 and it was sent to Samsung at 1am on the 19th. I received a tracking number from Fedex at 11:30 that same day. If you are still waiting contact the BBB.

    @Tammy I would call the BBB and tell them the info Samsung as sent is incorrect and see if the can help any further.
    wheresmys2 and devdog91 like this.
    07-21-2016 08:48 AM
  10. LanceAllan's Avatar
    So I get a response from Samsung regarding my BBB complaint that goes like this.

    Upon further review of the customer’s file, the tracking information provided to the consumer shows the S2s were delivered on 7/7. FedEx Tracking: 634697143363. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at 888-480-5675 between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

    The only problem with this is that I did not receive anything on July 7th and when you track the package it was not going to me, I live in Queens, NY. So now where do I begin now?
    Hey Tammy.... I thought you received your watches?
    07-21-2016 09:03 AM
  11. whholder's Avatar
    So I get a response from Samsung regarding my BBB complaint that goes like this.

    Upon further review of the customer’s file, the tracking information provided to the consumer shows the S2s were delivered on 7/7. FedEx Tracking: 634697143363. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at 888-480-5675 between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

    The only problem with this is that I did not receive anything on July 7th and when you track the package it was not going to me, I live in Queens, NY. So now where do I begin now?
    That sucks. Well, we all know how well Samsung has responded in the past. Have to agree with Budfordgsp, respond to BBB that watches were not received, and tracking number shows delivery at an address that was not yours.
    wheresmys2 likes this.
    07-21-2016 09:16 AM
  12. Another Name's Avatar
    @Tammy, did you used a different shipping address on website when claiming Gear S2?
    07-21-2016 09:42 AM
  13. wheresmys2's Avatar
    The only problem with this is that I did not receive anything on July 7th and when you track the package it was not going to me, I live in Queens, NY. So now where do I begin now?
    When I had a response from them, I was able to login to the original BBB complaint & file a response to their response. It's like when they answered (Samsung), I was given an opportunity to accept or reject their response. Hope this helps!
    07-21-2016 10:23 AM
  14. FCSC's Avatar
    BBB is really the only way to go about it honestly.

    Waiting on fedex delivery manager to tell me i have a package on the way either today or tomorrow.
    07-21-2016 12:57 PM
  15. mikeyt99's Avatar
    This board has really been sort of quiet this week, hopefully that means that just about everyone has their watches now! I have been trying to decide if I was going to keep my watch activated or not. This past weekend probably decided for me, I walked out of the house without my phone. I didn't realize it until I was too far away to turn around and go back. It was really nice to just go to the watch and forward my phone to it. I linked my watch to the car's blue tooth and didn't have to talk to my wrist when I got a call that I was expecting. A nice little gadget!
    wheresmys2 likes this.
    07-21-2016 01:54 PM
  16. OS2WhereArtThou's Avatar
    A nice dignified death to the thread would be a good thing, but with how this promotion has gone it does seem like the thread will bang on the lid of the coffin quite a few times during the funeral.....
    mikeyt99, wheresmys2 and devdog91 like this.
    07-22-2016 12:32 PM
  17. whholder's Avatar
    It has been helpful in getting "justice", and to commiserate with those in a like situation. But it does sound like most missing gifts have been received.

    FCSC, find anything on your door step?
    wheresmys2 and mikeyt99 like this.
    07-22-2016 03:01 PM
  18. Another Name's Avatar
    Who is still waiting for S2 from pre-order promotion?
    07-23-2016 09:51 PM
  19. FCSC's Avatar
    It has been helpful in getting "justice", and to commiserate with those in a like situation. But it does sound like most missing gifts have been received.

    FCSC, find anything on your door step?
    Not yet, and no notification from fedex delivery manager.

    Spoke with samsung Thursday, a " manager" said he would personally call me Friday afternoon with the tracking number...ofcourse he didn't call.

    So I'm filing another bbb complaint either tonorow night or monday.

    Posted via the Android Central App
    07-23-2016 11:10 PM
  20. Bufordgsp's Avatar
    FCSC, put in the claim I had my S2 3 days later.
    07-25-2016 07:55 AM
  21. TammyH66's Avatar
    Sorry I did not respond to anyone sooner. I was out a town my Nephew's wife is having a baby and had a shower to attend.

    So I did reject the response from BBB. I said that if you track the fed ex package it did not go to me in Queens, NY it went to someone in another state and I did not receive the replacement watches.

    For the person who thought I got the watches, I sort of did but if you remember when I got them I thought that they looked used. The boxes were dirty and not sealed correctly and the protective plastic was not really attached to the watches. I was going to keep them but my watch had some issues from the beginning, so I decided to send mine back (they sent a return label) and said they will send a new one. My husbands on the other hand seemed to work ok.

    I did get new ones delivered on Friday. It took about a month to get it replaced. They sent two (2) new ones. They don't seem to keep records of what they send and what is sent back. I am deciding what I am going to do at this point. Very hard for me not to do the right thing. Even though they put me though hell.
    mikeyt99 and devdog91 like this.
    07-25-2016 08:39 AM
  22. oks10's Avatar
    After having my watches a few weeks I think I've decided to not bother getting them activated. I might activate my wife's watch when school starts back up (she teaches) though. She floats from class to class helping low level readers and it would be nice for her to not have to worry about taking her phone everywhere.

    So far I've only got one complaint about the watch. The auto-detect feature of the s-health app... My fitbit did a decent job of tracking steps when I would do yard work but evidently the watch knows that my arms are up when I'm mowing and mistakenly thinks I'm riding a bike. I can delete the auto-detected "cycling session" but no steps are accumulated during that time and when I do yard work I take a LOT of steps... lol. Anyone know how to disable the auto-detect feature?
    chrisdaman77 and devdog91 like this.
    07-25-2016 08:51 AM
  23. Another Name's Avatar
    oks10, Go to S Health (Mobile) > More (top right) > Manage Items > Diable Cycling works but for some it doesn't work.
    devdog91 likes this.
    07-25-2016 09:48 AM
  24. chrisdaman77's Avatar
    After having my watches a few weeks I think I've decided to not bother getting them activated. I might activate my wife's watch when school starts back up (she teaches) though. She floats from class to class helping low level readers and it would be nice for her to not have to worry about taking her phone everywhere.

    So far I've only got one complaint about the watch. The auto-detect feature of the s-health app... My fitbit did a decent job of tracking steps when I would do yard work but evidently the watch knows that my arms are up when I'm mowing and mistakenly thinks I'm riding a bike. I can delete the auto-detected "cycling session" but no steps are accumulated during that time and when I do yard work I take a LOT of steps... lol. Anyone know how to disable the auto-detect feature?
    I am in the same boat as well. Not going to activate but my wife doesn't like it so now deciding what to do with the extra one.

    Somewhere on planet earth!
    devdog91 likes this.
    07-25-2016 11:39 AM
  25. TammyH66's Avatar
    I am in the same boat as well. Not going to activate but my wife doesn't like it so now deciding what to do with the extra one.

    Somewhere on planet earth!
    Does your wife not like it because it is way too big and bulky for a lot of ladies? Because I do not like it either and am thinking of selling mine and either getting the new Samsung Fit (I have the original Samsung Fit) or getting a higher end fitness one.
    07-25-2016 01:43 PM
4,281 ... 166167168169170 ...

Similar Threads

  1. Gear S2 Classic-4G, anyone waiting for Delivery?
    By Chuck Young in forum Samsung Gear S2
    Replies: 4
    Last Post: 06-06-2016, 12:52 PM
  2. Replies: 1
    Last Post: 03-08-2016, 08:09 PM
  3. Replies: 3
    Last Post: 03-08-2016, 03:54 AM
  4. Can you connect a Xioami or a Huawei to a Sony srx11?
    By AC Question in forum Xiaomi Android Phones
    Replies: 0
    Last Post: 03-07-2016, 10:59 AM
LINK TO POST COPIED TO CLIPBOARD