05-03-2017 07:33 PM
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  1. chrisdaman77's Avatar
    The only logical sense I can make of the shipping is they are going by the date the phone was ordered. The contract I believe is dated so maybe? I really have no clue and that just seemed to make sense for a moment.

    Somewhere on planet earth!
    04-11-2016 05:19 PM
  2. kimelle's Avatar
    The only logical sense I can make of the shipping is they are going by the date the phone was ordered. The contract I believe is dated so maybe? I really have no clue and that just seemed to make sense for a moment.

    Somewhere on planet earth!
    I ordered my phone 15 minutes before the preorder was supposed to open and submitted for promo morning of 3/9 with nothing yet
    04-11-2016 05:26 PM
  3. Austin Hartson's Avatar
    Ya I pre-order mine on the 27th of February, received the phone on the 9th and did the promotion that day also and haven't got any info on the gear s2
    04-11-2016 05:39 PM
  4. chrisdaman77's Avatar
    Well there goes that theory.

    Somewhere on planet earth!
    kimelle, clintw22 and Wiseguy32 like this.
    04-11-2016 05:53 PM
  5. Polen's Avatar
    Maybe they are delivering the S2 alphabetically. They sent over all the submissions up until 3/31 to the distribution center and the distribution center has some how resorted the list. Could be by first name, last name or even email address.
    04-11-2016 06:48 PM
  6. kimelle's Avatar
    Maybe they are delivering the S2 alphabetically. They sent over all the submissions up until 3/31 to the distribution center and the distribution center has some how resorted the list. Could be by first name, last name or even email address.
    Maybe reverse. Email and first name begin with 'a' last name with 'd'. Seems like they do a random drawing each day.
    04-11-2016 06:57 PM
  7. Polen's Avatar
    Maybe by your S7's MAC address.
    cbugzeee likes this.
    04-11-2016 07:06 PM
  8. hawk buy's Avatar
    Has anyone who received the "Submission approved but you're getting a VR because you ordered in store/thru business account" email gotten their S2 yet? (many were sent this email in error and confirmed they were still a go for the S2)

    Posted via the Android Central App
    04-11-2016 07:10 PM
  9. Cnicks's Avatar
    Still nothing for me on Samsung still says shipping pending, nothing in fedex, and filed the 9th this really sucks
    Really really sucks. Submitted 3/10... shipping pending still nothing in FedEx no label no email, not even the "it may be until late summer email" I called and prizelogic sucks.. All I can do is check this forum, fedex and promo site for updates

    Posted via the Android Central App
    04-11-2016 07:52 PM
  10. andorid_dude92's Avatar
    Has anyone who received the "Submission approved but you're getting a VR because you ordered in store/thru business account" email gotten their S2 yet? (many were sent this email in error and confirmed they were still a go for the S2)
    Posted via the Android Central App
    I have a shipment scheduled for drop-off tomorrow via UPS but it's only one pound and it's coming from North Carolina. Don't know what else it could be though.
    04-12-2016 05:50 AM
  11. andorid_dude92's Avatar
    Turned out to be airbnb smoke and Co detector. Still waiting. Sent 3/11. Estimated 4/18
    04-12-2016 07:45 AM
  12. cbugzeee's Avatar
    Well, maybe A, Z, B, Y, etc. An S last name out for delivery today.
    chrisdaman77 likes this.
    04-12-2016 09:25 AM
  13. jgickler's Avatar
    I have been following this tread, but registered today to give my data point.

    Ordered from Verizon.com on 2/23.
    Received the phone on 3/9 and entered the promo information immediately for the VR.
    Received approval for the promotion on 3/22.
    Estimated ship date was April 1.
    I have not received any other communication about this order, no change of terms, no tracking number, no notice of delayed fulfillment.

    The check status website still says "Submission Approved. Preparing for Shipment.
    Shipping Date Estimate: 4/1/2016"

    I emailed prizelogic last Thursday asking for a revised ship date, and today I received the canned response that basically said to look at the check status page.

    I also am having this shipped to a commercial address, so I can not check fedex to see if a label was printed.
    04-12-2016 09:38 AM
  14. cbugzeee's Avatar
    wooot! arrived...

    ETA: For the record, still says Approved w/ Shipment Date pending on status page.

    (Filed claim 3/10 PM)
    04-12-2016 09:54 AM
  15. tcox8's Avatar
    I contacted Brightpoint in Plainfield (where it is shipping from) but they claim they need the order number to look anything up. The tracking number or any number I had from Verizon would not work. The lady recommended that I wait a few more days and check the status again.
    04-12-2016 10:28 AM
  16. Austin Hartson's Avatar
    Been checking everyday, still nothing for me, shipping pending on Samsung website, nothing in fedex, no emails, guess I keep waiting hoping it will be dropped off at my door while I'm at work
    04-12-2016 10:39 AM
  17. jgickler's Avatar
    I used the contact us link on the check status page to see if I could get a update on the shipping date. This was last Thursday. Today I got a canned response, telling me to use the check status page, which I have done probably a couple hundred times over the last week. So I emailed back, saying that that didn't answer my question, and the reply was a different canned response, telling me to use the check status page and how to submit my claim, which I did back on March 9th. So I sent another reply, simply saying please read this, and answer my question. And again, I received the canned response about checking the web page and how to submit the claim.

    So I went to the prizelogic webpage, found an email from a real person, and sent them a message talking about how awful their communication was and how poorly this experience reflected on both prizelogic and Samsung. A few minutes later, I received a message that my complaint was forwarded to a support guru. The message was sent from a mobile phone, so I assume that at least one real person has heard my concerns at this point. I will update the thread if I find out anything from their "support guru".
    04-12-2016 11:15 AM
  18. Myshell926's Avatar
    I will be interested to hear your next response
    04-12-2016 11:42 AM
  19. JoshKeune96's Avatar
    I submitted mine on March 9th, immediately after receiving my phone. My status was changed to approved about 2 days later with no emails from Prizelogic/Samsung at the time. Fast forward to April 4th and my status changed to estimated shipping date 4/8. I figured this would be a bit off, so I waited around, still no emails from either company. Today, April 12th, my status has reverted back to shipping date estimate pending, with no emails explaining why. Honestly this is getting kind of irritating, I don't mind waiting for it, I mean it's free after all, but I'd like to know what's going on. On a side note, I do have Fedex Delivery Manager and it shows nothing as well.
    tcmiller49 likes this.
    04-12-2016 11:47 AM
  20. chrisdaman77's Avatar
    I am interested in the email address so that we can all send.

    Somewhere on planet earth!
    04-12-2016 11:51 AM
  21. cbugzeee's Avatar
    I will be interested to hear your next response
    Most likely... "I completely understand."
    chrisdaman77 and Wiseguy32 like this.
    04-12-2016 11:58 AM
  22. liquid228's Avatar
    Submitted 3/10, status currently says shipping date 4/1. Obviously, not sent... wont response to emails, facebook messages etc.

    Facebook even told on them. It showed that a message I sent on Friday was "seen" but three days later they have still yet to reply.

    What is concerning me right now is the fact that the oculus games supposedly aren't claimable after 4/20, and at this point I think it is unlikely I will receive by then.

    If we really want to get aggressive... Start messaging employees directly. I am not advocating harassment at all... but maybe if the higher ups at prize logic start to feel the pain a little something will move. I am sure that the logistics of delivering 300,000+ products is difficult, fair enough... If something got goofed up and there is a delay, that's OK but tell everyone the truth, and give them an update - don't just ignore them.

    If you look on their facebook page, there are some company outing photos... looks like some of the employees made comments on them

    https://www.facebook.com/PrizeLogic/

    You can verify that some of them are actually employees by matching the names here: About Us | Prizelogic.com
    04-12-2016 12:00 PM
  23. xide's Avatar
    Submitted 3/10, status currently says shipping date 4/1. Obviously, not sent... wont response to emails, facebook messages etc.

    Facebook even told on them. It showed that a message I sent on Friday was "seen" but three days later they have still yet to reply.

    What is concerning me right now is the fact that the oculus games supposedly aren't claimable after 4/20, and at this point I think it is unlikely I will receive by then.

    If we really want to get aggressive... Start messaging employees directly. I am not advocating harassment at all... but maybe if the higher ups at prize logic start to feel the pain a little something will move. I am sure that the logistics of delivering 300,000+ products is difficult, fair enough... If something got goofed up and there is a delay, that's OK but tell everyone the truth, and give them an update - don't just ignore them.
    I submitted on 3/10 and had the shipping date as 4/1, with nothing from fedex, prizlogic status, emails, or even the $100 gift card apology offer....my emails are also ignored.

    I agree with your comment about logistics, but I don't understand why many people in this thread who have submitted after 3/10, with estimated ship dates past 4/1 are already getting them. I completely forgot about the game bundle deadline. The order doesn't make much sense and at this point I think they are drawing random names out of a hat.....or maybe the ship date 4/1 was a cruel April fools joke.
    04-12-2016 12:37 PM
  24. Vinman911's Avatar
    Arghhhh! My estimated shipping date went from 4/18 back to pending!
    04-12-2016 12:39 PM
  25. zachatx's Avatar
    Same here. From 4/18 to pending.

    Verizon S2 submitted 3/11
    04-12-2016 01:01 PM
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