05-03-2017 07:33 PM
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  1. Up Down's Avatar
    I did not mean anything bad by saying this was a "free" thing. In my opinion that is what Samsung, Prize Logic and Verizon is thinking, this is a promo for a free item (the S2) and if they get something else (the VR) for free we should be satisfied.

    I am not satisfied. I did what I was suppose to do, pre order the phone before 3/11, received phone on 3/11 and did the submission right away. I was willing to wait the 6 weeks (even thought from the start thought it was a long waiting period). Did not get upset until I saw people receiving the watches that submitted and purchased after me. If everyone who submitted before me got their watches first, even weeks before me even if they submitted only a day or 2 before me, I would not be that upset.

    They said first come first serve and limited quantity, so how do they give the people who submitted after us watches? If all of us who were promised the watches get it eventually I will deal with the delay. It was not fair but someone made a mistake in the way this was handled. If we do not get the watches then we need to as a group try to do something. It is a waiting game.
    Tammy no one was saying you said anything bad when you mentioned a "free" thing, the furor was in response to another post suggesting that people were silly to get the phone if all they wanted was the watch they should have purchased the watch. In your first post you stated that you purchased on the phone and not online is that correct or was that a typo?
    04-26-2016 11:23 AM
  2. eddiechi's Avatar
    Correct, I was making no criticism on Tammy's post..... just making a point about semantics
    04-26-2016 11:27 AM
  3. Vinman911's Avatar
    I didn't get that email either...Only the one stating that I had a business acct (lies) and confirmation that that email was a glitch and I would still get the S2 (more lies)

    Apprently not a glitch from what i can tell. Don't even trust whatever PL tells you, they just look at a computer with wrong or missing information anyway. They seem to sit in different booths not aware of what the other agents are telling.
    04-26-2016 11:35 AM
  4. bcg416's Avatar
    I finally talked to a supervisor @ Prize Logic and that went nowhere. She is sticking to the story that there is no availability of S2 watches and that is why people are getting Gear VRs. She agreed that the Gear VR was not equal or greater value to the S2 and recommended I talk to Samsung about it. Two calls to Samsung have got me nowhere. Samsung continues to say to talk to Prize Logic. I told them after 5 calls to Prize Logic I wanted to talk to a supervisor @ Samsung. After waiting 30 minutes for a supervisor, they disconnected me.
    04-26-2016 11:50 AM
  5. Myshell926's Avatar
    That is VERY Rude!
    04-26-2016 11:56 AM
  6. Cnicks's Avatar
    Ahhhhh I preordered my s7 received it on 3-10, immediately submitted my claim. I called 2 days later to confirm that everything was good. PL SAID NOW you just have to wait. Ok fast forward after different status changes and phone calls i finally received an email 4-18 5 ×
    Weeks after intially being approved that i may have to wait.. but everything said S2 S2 S2 nothing said VR.. I am now in my 7th week and and all I know is that my status is pending. Fedex has nothing coming to me and PL said that my watch is sitting waiting to be shipped. I only upgraded because of the watch.. I will not stop until someone fixes my problem. 1 more week and I'm gtfo..

    Posted via the Android Central App
    deh2004 likes this.
    04-26-2016 12:12 PM
  7. tomatosouplabs's Avatar
    If a spreadsheet is being done to collect data do you want to include the date the order went to fulfillment? You'd have to call and ask and since I got a date (4/20) from them it should be available. I'm interested in processing time at fulfillment. I am also interested if someone volunteers to call and ask, is who decides gift substitution, is it the fulfillment center or PL? I'm curious to know if they can still switch me to VR after the order went to fulfillment for the S2.
    04-26-2016 12:12 PM
  8. RockyMin's Avatar
    "Originally Posted by RockyMin View Post
    Yes it does have it to do with it being a "free" item. Because if you just bought the phone to get the watch, you should have just bought the watch outright. It costs less than half of what the phone does."-------------------------

    "It's be no different than if someone took advantage of the bogo deal going on right now only to get the second phone arriving 8 weeks later and end up being a S6..."

    Correct!...

    Probably best to just let the troll troll, just saw the posts in other threads and apparently using the same logic my 9 yr old would use... no use trying to explain semantics and principle.
    Ah yes, resort to insults. Typical of someone like you.
    04-26-2016 12:19 PM
  9. deh2004's Avatar
    I am pretty much in the same boat. I submitted on March 9th, and called to verify on the 11th. EVERYTHING was good to go and just had to wait the stipulated time frame. I also received the FINAL approval email on 4/18. Fed ex manager shows nothing, and PL Reps have no other answer than, "Both of your watches are approved, and we are waiting for them to be shipped." Mind you, I have gone back and forth from "processing for delivery," to "in route" about 13 times. I know it is free, and I can wait patiently. However, the fact remains that it was not processed in order, or any order that makes logical sense unless you work for PL. I have been a participant in other promotions ran by PL, and I can say, this is the WORST. The processing and lack of communication from process to fulfillment, is rather sad. How my neighbor, who purchased and submitted 9 days after me, has had his watch for two weeks is baffling. For those that have received their items, I am happy. I shall sit and wait patiently for the day I can enjoy my watch, while avoiding ANY future promotion run by PL. =/
    Wiseguy32 likes this.
    04-26-2016 12:48 PM
  10. bcg416's Avatar
    Suggest everyone on Twitter hammer @SamsungSupport
    FranklinSBP and Aushoj like this.
    04-26-2016 01:24 PM
  11. cpsheba's Avatar
    I also just spoke with PL. The rep I spoke to this time was by far the most knowledgeable that I have gotten. According to her, Samsung directed them to give the VRs out even though you were approved for a S2. She also agreed that the way this has been handled is wrong on so many levels...from the not giving out the watches First Come First Served basis, telling people they are still getting the S2, then a VR shows up on their doorstep, substituting a "gift" that is half the value of the "gift" promised, changing the "rules" in the middle of the promo, etc. She scheduled a supervisor call back...but that, I'm sure, will go nowhere...Sadly, I would not put too much faith in the emails you have received stating you are getting the S2...I hope you do, but I would not bet on it.

    For me, if Verizon doesn't make it right, I'll switch and take my $1,500.00 a month phone bill elsewhere. I'm just tired of these big companies thinking they can do whatever they want and us lemmings will just sit around and take it...it's just the point...I don't lie to people, and I won't tolerate people/companies that lie to me...The problem is that we, as consumers, keep supporting these companies...I have made it my personal goal to hit them in the wallet...money is all they understand.

    I know someone was talking about making a spreadsheet, my details are. Submitted on 3/8/2016, estimated shipping date 04/1/2016.
    Aushoj and wheresmys2 like this.
    04-26-2016 01:40 PM
  12. bcg416's Avatar
    Here's a public spreadsheet for anyone who would like to list their details:

    https://docs.google.com/spreadsheets...it?usp=sharing
    chrisdaman77 and wheresmys2 like this.
    04-26-2016 02:11 PM
  13. cpsheba's Avatar
    Here's a public spreadsheet for anyone who would like to list their details:

    https://docs.google.com/spreadsheets...it?usp=sharing
    Thanks for making the document!
    04-26-2016 02:29 PM
  14. Aushoj's Avatar
    For me, if Verizon doesn't make it right, I'll switch and take my $1,500.00 a month phone bill elsewhere.
    Absolutely! Specifically “Verizon Wirelesss.com” when it comes to the watch promotion. I is in no way the customers fault that PrizeLogic screwed up the fulfillment so badly.

    When I bought my phones there was a first come first serve, limited quantity REBATE for a free Gear S2 smart watch.

    Buy a phone get a watch if you were fast and got in line first.

    The promotion was not for a “Your name is entered into a DRAWING for a free watch OR gear VR”

    Regardless of what went wrong. It was Verizon Wireless who subcontracted Prizelogic. It might have been Prizelogics fault in not telling Verizon Wireless to stop the promotion when it had reached its quota that’s an internal conflict between Verizon Wireless and Prizelogic. Verizon Wireless was the point of sale thus ultimately misled consumers and must have the final blame placed at their feet.
    Cnicks likes this.
    04-26-2016 02:33 PM
  15. 1naturalace's Avatar
    Thanks!!
    04-26-2016 02:35 PM
  16. giannifiore7's Avatar
    Thanks for making the document!
    Yes, public doc is very helpful.
    04-26-2016 02:35 PM
  17. LanceAllan's Avatar
    actually the promo was through samsung... not verizon... verizon just promoted it.... fwiw
    04-26-2016 02:38 PM
  18. LanceAllan's Avatar
    Absolutely! Specifically “Verizon Wirelesss.com” when it comes to the watch promotion. I is in no way the customers fault that PrizeLogic screwed up the fulfillment so badly.

    When I bought my phones there was a first come first serve, limited quantity REBATE for a free Gear S2 smart watch.

    Buy a phone get a watch if you were fast and got in line first.

    The promotion was not for a “Your name is entered into a DRAWING for a free watch OR gear VR”

    Regardless of what went wrong. It was Verizon Wireless who subcontracted Prizelogic. It might have been Prizelogics fault in not telling Verizon Wireless to stop the promotion when it had reached its quota that’s an internal conflict between Verizon Wireless and Prizelogic. Verizon Wireless was the point of sale thus ultimately misled consumers and must have the final blame placed at their feet.


    actually the promo was through samsung... not verizon... verizon just promoted it.... fwiw
    04-26-2016 02:38 PM
  19. kimelle's Avatar
    Here's a public spreadsheet for anyone who would like to list their details:

    https://docs.google.com/spreadsheets...it?usp=sharing
    Interesting... so far no one has received both the summer email and the business email.

    Also, maybe business email means substitution and summer email means wait for watch?
    04-26-2016 02:38 PM
  20. Rhodes156's Avatar
    Update: label created 4/20. No movement until today. Delivery tomorrow. Ind to Ohio. Submitted for gear s2. Online order. Weight of pack .9 lbs. Submitted 3/16 aproved 3/18. Received delayed email confirmation for s2 4/7. Complete history. Hopes this helps some. Will confirm package tomorrow.
    04-26-2016 02:47 PM
  21. bcg416's Avatar
    Thanks for making the document!
    Yes, public doc is very helpful.
    No problem. I also tweeted Samsung USA Support the link to this thread and they are supposedly looking into it. Maybe it will help... I think I'm gonna throw my Gear VR up on Ebay and take the money and put it towards a Moto 360 watch or something, lol.
    Rhodes156 likes this.
    04-26-2016 02:51 PM
  22. LanceAllan's Avatar
    Update: label created 4/20. No movement until today. Delivery tomorrow. Ind to Ohio. Submitted for gear s2. Online order. Weight of pack .9 lbs. Submitted 3/16 aproved 3/18. Received delayed email confirmation for s2 4/7. Complete history. Hopes this helps some. Will confirm package tomorrow.

    awesome! hopefully more to come!
    Rhodes156 likes this.
    04-26-2016 02:51 PM
  23. giannifiore7's Avatar
    You guys are going to hate me. Let me explain lol. Yesterday I posted that I had called FedEx and was told a package would arrive today weighing in at .9 pounds. I later updated saying that package was actually for my mother, and it was, it arrived today. After reading comments here and losing hope more and more, I figured I would reach out to FedEx one more time especially since one rep told me a package would arrive today, Tuesday the 26th and another rep said Wednesday the 27th. Just got off the phone, the rep was not allowed to give me tracking even after I explained that I hadn't received tracking in my email, but bottom line, he verified for me that there is a package coming from Plainfield, IN set to arrive tomorrow weighing in at .93 pounds. Will update with a picture tomorrow if I receive the watch. I am filled with anxiety and hope right now. I apologize again for misleading you all, hopefully tomorrow I have something to show for it.
    LanceAllan and Rhodes156 like this.
    04-26-2016 02:52 PM
  24. chrisdaman77's Avatar
    Absolutely! Specifically “Verizon Wirelesss.com” when it comes to the watch promotion. I is in no way the customers fault that PrizeLogic screwed up the fulfillment so badly.

    When I bought my phones there was a first come first serve, limited quantity rebate for a free Gear S2 smart watch.

    Buy a phone get a watch if you were fast and got in line first.

    The promotion was not for a “Your name is entered into a drawing for a free watch OR gear VR”

    Regardless of what went wrong. It was Verizon Wireless who subcontracted Prizelogic. It might have been Prizelogics fault in not telling Verizon Wireless to stop the promotion when it had reached its quota that’s an internal conflict between Verizon Wireless and Prizelogic. Verizon Wireless was the point of sale thus ultimately misled consumers and must have the final blame placed at their feet.
    I believe it was Samsung who had prizelogic doing the promo not Verizon. It was hosted at Verizon for the watch but the vrs were on other carriers promos. Verizon really needs to step up in the event things do go completely south so their name isn't tarnished among this mess. Me I went over to Verizon after switching from Sprint and fell in to the promotion since I had to upgrade anyway and managed to come out ahead with the bogo plus got 100 per line credit on bill for switching. The watch however would be a great thing for my wife and I.

    Somewhere on planet earth!
    Aushoj likes this.
    04-26-2016 02:53 PM
  25. eddiechi's Avatar
    Update: label created 4/20. No movement until today. Delivery tomorrow. Ind to Ohio. Submitted for gear s2. Online order. Weight of pack .9 lbs. Submitted 3/16 aproved 3/18. Received delayed email confirmation for s2 4/7. Complete history. Hopes this helps some. Will confirm package tomorrow.
    This is what doesn't make sense.... how are they arbitrarily deciding who is getting switched to a VR..... this incoming package of .9lbs is the S2 you are fortunately receiving...... and they are still shipping S2s while now people are randomly being sent VRs as well....

    to mirror previous post,...."The promotion was not for a “Your name is entered into a drawing for a free watch OR gear VR” ...........

    this isn't reminiscent of a promotion but more of a lottery.... buy an S7 and have your receipt thrown in a barrel for a chance at a S2
    Rhodes156 and Wiseguy32 like this.
    04-26-2016 02:55 PM
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