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  1. Aushoj's Avatar
    actually the promo was through samsung... not verizon... verizon just promoted it.... fwiw
    Naw man your thinking about it the wrong way. My phone says Verizon on the back. I bought a Verizon phone that happened to be a Samsung product.

    I couldn’t have bought my phone from Samsung and gotten the free gear s2 promo.

    Each of the carriers got a different promotion from Samsung.

    Samsung dealt with Verizon. I dealt with Verizon thus the point of sale.
    Cnicks and LanceAllan like this.
    04-26-2016 03:01 PM
  2. Rhodes156's Avatar
    I agree! I this is a complete mess. Someone or all need to take responsibility and make it right for all!
    04-26-2016 03:04 PM
  3. LanceAllan's Avatar
    Naw man your thinking about it the wrong way. My phone says Verizon on the back. I bought a Verizon phone that happened to be a Samsung product.

    I couldn’t have bought my phone from Samsung and gotten the free gear s2 promo.

    Each of the carriers got a different promotion from Samsung.

    Samsung dealt with Verizon. I dealt with Verizon thus the point of sale.

    understood, and I'm picking up what you are putting down, but the fact is it's a Samsung promotion, hopefully Verizon will help people out that aren't getting what they wanted, (not that i would put any bets on that) but it's clearly a Samsung promotion
    Aushoj likes this.
    04-26-2016 03:04 PM
  4. hereforinfo's Avatar
    i've been reading this thread for a while. I'll put my info here if it helps anyone.
    3-7-16 - Purchased 2 s7's via phone.
    3-11-16 - received phones and submitted claim - one VR headset and 1 Gear S2
    3-11-16 - Received thanks for your submission emails
    3-23-16 - Received Submission has been approved email for VR Headset with ship date of May 8th
    4-7-16 - Received Submission approved email for Gear S2 stating that will not ship unil May or Summer 2016
    4-22-16 Label Created
    4-26-16 Shipment email from FedEX and FedEx DM says I have a tracking number and package weighing .9 lb's will be here tomorrow on Wednesday April 27th.
    Samsung promotion website has had May 8th ship date for VR Headset for a couple weeks now but the S2 still has a ship date of pending.
    I'll post update tomorrow when received. Good luck to everyone, this is a very frustrating process.
    04-26-2016 03:10 PM
  5. eddiechi's Avatar
    Naw man your thinking about it the wrong way. My phone says Verizon on the back. I bought a Verizon phone that happened to be a Samsung product.

    I couldn’t have bought my phone from Samsung and gotten the free gear s2 promo.

    Each of the carriers got a different promotion from Samsung.

    Samsung dealt with Verizon. I dealt with Verizon thus the point of sale.

    I agree with that but I am not a lawyer but it seems VZW will be content just to pass the buck onto Prize logi or samsung out of convenience until they are met with a legal challenge or social pressure that calls out their culpability in the offer they promoted.... until that point they will continue to ignore customers unfortunately unless the backlash changes the scale of win/lose probabilities on their end.
    04-26-2016 03:11 PM
  6. cpsheba's Avatar
    I'm a bit confused on the whole "business" email. I see nothing in the rules regarding businesses not being eligible for the Gear S2. Verizon knew nothing about it. I talked to two Verizon reps, and they couldn't even figure out what the "business" email was trying to say. Further, it certainly was not in the original rules that I read. On 3/23 after I received the business email, I emailed PL basically asking them what was up and got the following response.

    "Hello, Thank you for the inquiry. I have looked over your claim and see you’re approved for the Gear S2. If you have any questions please feel free to ask. Thank you, Prizelogic support"

    And, I have been told as late as Friday, April 22nd that I was approved for the S2...Now, today, they told me they ran out of watches and Samsung instructed them to send the VRs out.

    As far as Verizon's part in all of this...I don't care if they ran the Promo or not...I/we are THEIR customer...they could do more for us then just pass the buck and say call Samsung. Samsung doesn't give two Sh!ts about us, but they may care if Verizon calls.
    04-26-2016 03:17 PM
  7. Sean John416's Avatar
    I can open spreadsheet but can't figure out how to add my info. Can anyone help me?
    Submitted on 3-10-16 for 2 gear S2s
    Both were approved on 3-13-16
    Received 2 emails stating I would receive S2s and could be delayed till summer.
    Status has changed numerous times from pending shipping to enroute
    Haven't received no email with delivery dates or tracking. Have been told numerous times by PL I will definitely be receiving 2 gear S2s
    04-26-2016 03:19 PM
  8. bcg416's Avatar
    Crappy response from Samsung Support over on Twitter:

    We definitely understand where you are coming from, bcg416. In the case of your carrier, they offered either the Gear VR or the Gear S2. In their specific case, if one gift ran out, the other was substituted in. Had both gifts run out, then the promotion would have substituted in a different gift entirely. While we realize this wasn't the gift you would have prefered, there was a very limited number of the Gear S2s for this promotion so they moved to the other gift option. The Gear VR is the standard at which Samsung reserves the right to substitute for another item of equal or greater value in the event of item unavailability, since this was the common denominator of the promotion carrier wide. Let us know if theres anything else that we can do for you!

    Apparently they need to read their own terms and conditions.
    oks10 and Aushoj like this.
    04-26-2016 03:20 PM
  9. danlnyc's Avatar
    I just logged into my account just to share my extremely frustrating experiences with you guys as well.

    3/13 Submitted for Gear S2
    3/23 Received email stating that it was an in-store or online business purchase so they'll be sending me a Gear VR instead (even though it was purchased online)
    3/23 Same day - called PL and they confirmed multiple times that they had no idea what I was talking about. Their systems showed that I was receiving a Gear S2. Estimated shipping date 4/18.

    In between 3/23 - 4/18 I called in to PL at least 1-2x a week, often putting me on hold for 1 hour+ JUST to confirm. That hour flies by when you're at work. Every single time, they confirmed that I would be getting the S2. I've told them every time I already have a VR so I don't need another one.

    4/18 Called PL again notifying them that I did not receive my tracking #. Rep confirmed that my item did not ship out yet. AGAIN, they confirmed that I would be receiving the S2 watch.

    4/26 Today, called in asking why I still didn't receive my tracking # and the rep states that all of the sudden, my entire account shows nothing but Gear VR submissions. WTF??? She's saying that they've run of stock and that there is nothing she can do for me. I literally complained and bitched for an hour straight, obviously upset. I explained to her that every single I called in, the rep would confirm I would be receiving the S2. In the end, there was nothing that she could do for me and that they were getting ready to ship out another VR. I told them to keep it, even thought she did explain that they couldn't lol.

    So I called Verizon to complain about their crappy promotion and the rep at Verizon is saying that I was still eligible for the S2 but they were currently out of stock. When they would receive more stock from Samsung, they would ship it out to me from Verizon DIRECTLY.

    So far, this has been an incredibly stressful and frustrating experience. I'm looking at 3 different sources and they all saying different things.

    Forums are a mess, people are receiving them most people are not.
    PL is saying that I'm getting the VR
    Verizon is saying that I'm getting the S2.

    WHICH IS IT?!
    04-26-2016 03:25 PM
  10. oks10's Avatar
    Crappy response from Samsung Support over on Twitter:

    We definitely understand where you are coming from, bcg416. In the case of your carrier, they offered either the Gear VR or the Gear S2. In their specific case, if one gift ran out, the other was substituted in. Had both gifts run out, then the promotion would have substituted in a different gift entirely. While we realize this wasn't the gift you would have prefered, there was a very limited number of the Gear S2s for this promotion so they moved to the other gift option. The Gear VR is the standard at which Samsung reserves the right to substitute for another item of equal or greater value in the event of item unavailability, since this was the common denominator of the promotion carrier wide. Let us know if theres anything else that we can do for you!

    Apparently they need to read their own terms and conditions.
    So THAT'S what they're going to run with then... That sure as heck isn't what I read on the T&C...
    04-26-2016 03:29 PM
  11. bcg416's Avatar


    Credit to the author over on the Verizon community forums, but I lol'd
    04-26-2016 03:34 PM
  12. cpsheba's Avatar
    Crappy response from Samsung Support over on Twitter:

    We definitely understand where you are coming from, bcg416. In the case of your carrier, they offered either the Gear VR or the Gear S2. In their specific case, if one gift ran out, the other was substituted in. Had both gifts run out, then the promotion would have substituted in a different gift entirely. While we realize this wasn't the gift you would have prefered, there was a very limited number of the Gear S2s for this promotion so they moved to the other gift option. The Gear VR is the standard at which Samsung reserves the right to substitute for another item of equal or greater value in the event of item unavailability, since this was the common denominator of the promotion carrier wide. Let us know if theres anything else that we can do for you!

    Apparently they need to read their own terms and conditions.
    LOL..yes, just another canned answer...

    Just like Verizon..I called them and got the "this is the first we've heard of the the issue..." blah blah blah...
    04-26-2016 03:36 PM
  13. chrimen's Avatar
    I actually received both emails one on 3/23/16 saying it was a business account or bought at a store (which it wasn't since I submitted an online receipt) and then another saying I was approved for the S2 on 4/7.

    I called Prizelogic and they said I would be getting the Gear S2, but at this point I don't trust them.
    Added my stuff to the google docs.
    04-26-2016 03:37 PM
  14. Jukins's Avatar
    I have been a die hard Samsung buyer for quite some time. If this is true my loyalty will certainly be changing.
    So even though Samsung themselves aren't responsible for actually handling the promotion because you didn't get a freebie (albeit a very nice one) you're gonna abandon Samsung? Entitled much? It's like getting mad at Kellogg because walmart didn't stock the product right. Lol
    04-26-2016 03:42 PM
  15. Jukins's Avatar
    You were fine with the s5 but a smart watch enticed you to spend $800 or so (over time) for the phone plus service? Seems a smarter de I soon would've been to just get the water heater and be content with the s5. But I'm guessing like me you were coming to the end of your s5 contract and we're gonna get the s7 anyway. Entitled customers lol
    04-26-2016 03:46 PM
  16. RockyMin's Avatar
    Well I just checked again and the status page is still ship date pending, but delivery manager now shows that my package is now in transit and currently at Indianapolis, IN as of 3:48pm. Still says 0.9lbs too. Guess it won't arrive today like it said though, lol.
    giannifiore7 likes this.
    04-26-2016 03:54 PM
  17. tomstep2's Avatar
    If they are running low on S2's or whatever, why don't they offer those of us waiting and approved to get the S2 Classic for the $50 difference? I would gladly pay $50 to get the S2 Classic instead and not have to wait as long. Just my 0.02 cents...
    Rhodes156, wheresmys2 and Aushoj like this.
    04-26-2016 03:55 PM
  18. chrisdaman77's Avatar
    So even though Samsung themselves aren't responsible for actually handling the promotion because you didn't get a freebie (albeit a very nice one) you're gonna abandon Samsung? Entitled much? It's like getting mad at Kellogg because walmart didn't stock the product right. Lol
    Uhm excuse me they did not fulfill what they are offered. Yes I am entitled to what they said I was going to get in THEIR promotion. Also this would not be in the same category as you are making a comparison too. Yes I would abandon them if they did not make it right.

    Somewhere on planet earth!
    cbugzeee likes this.
    04-26-2016 03:58 PM
  19. saratogag35's Avatar
    I'm not sure if it would do anything for you guys but maybe contact the FTC. The FTC takes similar things to this very seriously. In this case Verizon was the only carrier to promote the S2 watch and on there website it did not say a single word about limited availability or check the terms and conditions. Verizon legit made it seem like if you bought an S7 from the website you could get the watch or VR. Since people wanted the S2 they switched carrier or upgraded just to get the watch. This caused verizon to increase sales and gain customers leading to there stock price going up making some people a lot of money. Granted there stock price has taken a hit in the last couple weeks because of the strike, you may have some ground to stand on. I'm not a lawyer but I have seen instances where the FTC got involved and forced companies to make good in there promotions.

    Posted via the Android Central App
    stuhast likes this.
    04-26-2016 04:01 PM
  20. chrisdaman77's Avatar
    You were fine with the s5 but a smart watch enticed you to spend $800 or so (over time) for the phone plus service? Seems a smarter de I soon would've been to just get the water heater and be content with the s5. But I'm guessing like me you were coming to the end of your s5 contract and we're gonna get the s7 anyway. Entitled customers lol
    Switched from a carrier where service was getting crappier by the minute and chose Verizon. Can't use a sprint phone on Verizon. I wouldn't say entitled more upset at the way customers are being treated.

    Somewhere on planet earth!
    04-26-2016 04:01 PM
  21. Merc420's Avatar
    Received s7 on 3/16. Submitted for gear s2 on3/18 because on 3/17 showed out of stock. approved on3/18. Got approved email 4/7. Had all the funky status changes the entire time. No tracking info on fdm or from prize joke company. Called fedx I have a pkg coming tomorrow weighing in at
    .9lbs. I have nothing else being shipped so it has to be the watch. I'll post pictures tomorrow if I get it.good luck everyone

    Posted via the Android Central App
    giannifiore7 likes this.
    04-26-2016 04:06 PM
  22. RockyMin's Avatar
    Received s7 on 3/16. Submitted for gear s2 on3/18 because on 3/17 showed out of stock. approved on3/18. Got approved email 4/7. Had all the funky status changes the entire time. No tracking info on fdm or from prize joke company. Called fedx I have a pkg coming tomorrow weighing in at
    .9lbs. I have nothing else being shipped so it has to be the watch. I'll post pictures tomorrow if I get it.good luck everyone

    Posted via the Android Central App
    That was my situation, except I ordered the phone on 3/17 and it came the next day on 3/18 which is when I submitted and got approved. So it has been about 8 weeks for me from when I initially submitted.
    04-26-2016 04:09 PM
  23. chrisdaman77's Avatar
    Received s7 on 3/16. Submitted for gear s2 on3/18 because on 3/17 showed out of stock. approved on3/18. Got approved email 4/7. Had all the funky status changes the entire time. No tracking info on fdm or from prize joke company. Called fedx I have a pkg coming tomorrow weighing in at
    .9lbs. I have nothing else being shipped so it has to be the watch. I'll post pictures tomorrow if I get it.good luck everyone

    Posted via the Android Central App
    Curious if you have fedex manager

    Somewhere on planet earth!
    04-26-2016 04:12 PM
  24. Merc420's Avatar
    I do have fedx manager nothing on there so call fedx everyone. They won't give a tracking number but did tell me pkg was pick up on4/24 and is in Connecticut. I live in mass

    Posted via the Android Central App
    chrisdaman77 likes this.
    04-26-2016 04:16 PM
  25. wheresmys2's Avatar
    Thank you for the spreadsheet!
    04-26-2016 04:16 PM
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