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  1. dryja123's Avatar
    ....... and also stated....., "on a first-come, first-served basis."

    Those are not the original terms and conditions either, they had already been changed or amended before March 9th....... no one is here to argue, people are trying to make sense of a very poorly structured and ever-changing situation in which the customer is being held to the terms and conditions but the promoter is exempt.... but dropping in and making a condescending statement which pretty much is in reference that anyone with a legitimate concern is "too stupid to read" does not help anyone.
    I wasn't trying to come off condescending and I never said that people were to stupid to read. I was merely trying to make the point to a comment that was made, by another member, about filing a class action lawsuit for a free gift promo. My comments were not directed to the group as a whole but it was directed in response to that one comment.

    Trust me, I can relate to everyone's frustration. I was caught up in this mess for 2 promotions and I actively shared my experiences on this thread as I was going along through the process.
    04-26-2016 10:33 PM
  2. Sean John416's Avatar
    Hmmmm... It disappears on me if I scroll down but if I scroll back up to the beginning it pops up again...

    Sent from my Adamantium™ S7 edge
    Got it had to install app b4 opening hopefully it worked lol
    04-26-2016 10:39 PM
  3. dryja123's Avatar
    Great work on the spreadsheet. After you collect some data you'll be able to create some really nice pivot tables to analyze what you have.
    04-26-2016 10:41 PM
  4. eddiechi's Avatar
    I wasn't trying to come off condescending and I never said that people were to stupid to read. I was merely trying to make the point to a comment that was made, by another member, about filing a class action lawsuit for a free gift promo. My comments were not directed to the group as a whole but it was directed in response to that one comment.

    Trust me, I can relate to everyone's frustration. I was caught up in this mess for 2 promotions and I actively shared my experiences on this thread as I was going along through the process.
    Sorry, I understand... everyone that is a party to this wishes it was as simple as just reading the terms and conditions but after numerous examples of people being mislead, given false promises and directly misinformed by all participating representatives and on numerous occasions by all parties involved "don't worry about the fine print, you will get yours" there are many people with just cause to seek another way to find a remedy for very poor communication that results in nothing more than "passing the buck" enough times that the consumer gets too frustrated to seek out a just remedy or attempt another recourse of action that provides some relief from frustration like the aforementioned $200 ecredit previously stated here in this thread.
    cbugzeee and cpsheba like this.
    04-26-2016 10:43 PM
  5. Austin Hartson's Avatar
    Here I am pre order the phone on the 27th,received the phone the 9th went straight online to fill it out, and nothing but 1 damn email, saying congratulations on the gear s2, here I am about 7 weeks in and still a pending shipping date, they better send it to me or Verizon isn't gonna be happy when they lose the 10 lines I pay for on my account, because prize logic couldn't get one thing right, and here people are days and weeks after me already got there's, when I applied it said online pre order only for the gear s2 watch, what a crock Of crap,
    Aushoj and rushdewalt like this.
    04-26-2016 10:52 PM
  6. 1naturalace's Avatar
    They did not follow even their updated Terms and Conditions. They are not awarding watches on a first come first serve basis nor are they substituting items of an equal or greater value by forcibly switching ppl to the VR headset
    04-27-2016 05:58 AM
  7. Rhodes156's Avatar
    I keep seeing "it's a free device".... umm no lol. Verizon is and has always been the most expensive carrier. The phones, IMO are overpriced and I have been a loyal customer for 12+years. I paid for that Gs2!!
    04-27-2016 07:50 AM
  8. cpsheba's Avatar
    I don't know the complete rules for posting links, however, if you Google "toys r us bait switch" and read the first article that is from a marketing law site, it is pretty similar to what is going on here...especially if you have documentation from Prizelogic indicating you were to receive the Gear S2. Further, how do any of us know that they have even distributed the number of watches or, for that matter, VRs that they have claimed? I mean, after the run around we have received, does anyone believe anything they say?
    04-27-2016 07:54 AM
  9. Sean John416's Avatar
    I don't know the complete rules for posting links, however, if you Google "toys r us bait switch" and read the first article that is from a marketing law site, it is pretty similar to what is going on here...especially if you have documentation from Prizelogic indicating you were to receive the Gear S2. Further, how do any of us know that they have even distributed the number of watches or, for that matter, VRs that they have claimed? I mean, after the run around we have received, does anyone believe anything they say?
    Definitely sounds alot like what we are dealing with! Good find
    04-27-2016 08:14 AM
  10. TammyH66's Avatar
    I don't know the complete rules for posting links, however, if you Google "toys r us bait switch" and read the first article that is from a marketing law site, it is pretty similar to what is going on here...especially if you have documentation from Prizelogic indicating you were to receive the Gear S2. Further, how do any of us know that they have even distributed the number of watches or, for that matter, VRs that they have claimed? I mean, after the run around we have received, does anyone believe anything they say?
    Great Article. It does sound like what they are doing to us, on top of that they said first come, first serve and you had to pre order the phone, none of that was true.
    04-27-2016 08:20 AM
  11. jjenkins2005's Avatar
    First things first, I never stated that I was filing a Class Action for this promo merely stating that this situation has the makings of one. I would be better benefitted by using the arbitration clause as stated in the and Terms and Conditions..... Now since you continue to reference the Terms and Conditions, I will start by saying that legally, the T&C that have to be followed are the ones that are published when I entered the promotions. I cannot be legally bounded to T&C's that were posted after the I submitted because there was no way for me to acknowledge that I agreed to said terms. T&Cs are legally binding for all parties involved so if said customers follow the T&C and the sponsor (Samsung Electronics America) and the promotion admin (PrizeLogic) don't follow said T&C's they are indeed breaching the T&C's which open legal options for customer. It doesn't matter that the gift was free... It was offered with very simple conditions for qualifying... Purchase the phone using an approved method... Submit the claim with specific documentation supporting the purchase and you will receive the gift. If selected gift was unavailable, SEA had the right to substitute with a gift of EQUAL or Greater value. The problem here for most of us isn't that the gift is being switched, since they have every right to do so. The problem is that it's being switched for a gift that is of lesser value while continuing to mislead the customer by informing them they will still receive their selected gift... This is known as a violation of the terms and conditions in the legal word and the customer has EVERY right to seek legal action.... While there are likely plenty of buyers who knew they were going to get the GS7 or GS7E before the promotion was announced but I can guarantee you that the promotion helped persuade customers who were on the fence especially with other flagship devices being released in following weeks. Bottom line, Samsung benefited from the increase in sales which helped pad their bottom line and allowed them to close Q1 with huge profits and the thinks WE customers are getting is a big fat “F**& Off”....
    04-27-2016 08:42 AM
  12. santims's Avatar
    This on-hold music blows.
    04-27-2016 08:59 AM
  13. chrisdaman77's Avatar
    Why yes it does.

    Somewhere on planet earth!
    04-27-2016 09:03 AM
  14. RockyMin's Avatar
    First things first, I never stated that I was filing a Class Action for this promo merely stating that this situation has the makings of one. I would be better benefitted by using the arbitration clause as stated in the and Terms and Conditions..... Now since you continue to reference the Terms and Conditions, I will start by saying that legally, the T&C that have to be followed are the ones that are published when I entered the promotions. I cannot be legally bounded to T&C's that were posted after the I submitted because there was no way for me to acknowledge that I agreed to said terms. T&Cs are legally binding for all parties involved so if said customers follow the T&C and the sponsor (Samsung Electronics America) and the promotion admin (PrizeLogic) don't follow said T&C's they are indeed breaching the T&C's which open legal options for customer. It doesn't matter that the gift was free... It was offered with very simple conditions for qualifying... Purchase the phone using an approved method... Submit the claim with specific documentation supporting the purchase and you will receive the gift. If selected gift was unavailable, SEA had the right to substitute with a gift of EQUAL or Greater value. The problem here for most of us isn't that the gift is being switched, since they have every right to do so. The problem is that it's being switched for a gift that is of lesser value while continuing to mislead the customer by informing them they will still receive their selected gift... This is known as a violation of the terms and conditions in the legal word and the customer has EVERY right to seek legal action.... While there are likely plenty of buyers who knew they were going to get the GS7 or GS7E before the promotion was announced but I can guarantee you that the promotion helped persuade customers who were on the fence especially with other flagship devices being released in following weeks. Bottom line, Samsung benefited from the increase in sales which helped pad their bottom line and allowed them to close Q1 with huge profits and the thinks WE customers are getting is a big fat “F**& Off”....
    I think they need to clarify who it's equal or lesser value to. Us or them. For all we know, it could cost Samsung the same amount to manufacture a S2 or a VR, so to them the prizes would be equal value. We don't know how much profit is made on each device, so they could say be losing money on the price of the VR but profiting nicely on the S2.
    04-27-2016 09:04 AM
  15. Sector4208's Avatar
    The late switch to the VR also puts people past the time frame to claim the 6 game bundle.
    04-27-2016 09:07 AM
  16. cpsheba's Avatar
    This on-hold music blows.
    Please let us know what story they are passing out today...lol
    1naturalace likes this.
    04-27-2016 09:09 AM
  17. oks10's Avatar
    I think they need to clarify who it's equal or lesser value to. Us or them. For all we know, it could cost Samsung the same amount to manufacture a S2 or a VR, so to them the prizes would be equal value. We don't know how much profit is made on each device, so they could say be losing money on the price of the VR but profiting nicely on the S2.
    They pretty clearly spell out the value of each gift in the T&C. I don't see how they could reference any other value without specifically stating such.
    04-27-2016 09:11 AM
  18. santims's Avatar
    Just got off the phone and they confirmed that I will be getting Gear S2's. They said i should expect it 4-8 weeks after my approval date which is March 14th (which is interesting because my approval email came on April 7...maybe that spreadsheet needs another column for actual approval date and approval email date). Stated i should expect an email from Fedex. So really, no real news except I can expect 2 more weeks of waiting.
    Wiseguy32 likes this.
    04-27-2016 09:26 AM
  19. Up Down's Avatar
    Just got off the phone and they confirmed that I will be getting Gear S2's. They said i should expect it 4-8 weeks after my approval date which is March 14th (which is interesting because my approval email came on April 7...maybe that spreadsheet needs another column for actual approval date and approval email date). Stated i should expect an email from Fedex. So really, no real news except I can expect 2 more weeks of waiting.
    Please save yourself the hassle while you wait. It is a given they know not of which they speak, and nothing they say is worth a lick.
    I completely understand the frustration, but they will be of no help and the music will only become more annoying as the days go by.
    LanceAllan and 1naturalace like this.
    04-27-2016 09:50 AM
  20. tomatosouplabs's Avatar
    The late switch to the VR also puts people past the time frame to claim the 6 game bundle.
    I read the card in the box rather quickly but I believe it said you have 30 days from time you receive it to claim the bundle for those who got it late. Not that I want this stupid thing.
    04-27-2016 10:03 AM
  21. tomatosouplabs's Avatar
    Just got off the phone and they confirmed that I will be getting Gear S2's. They said i should expect it 4-8 weeks after my approval date which is March 14th (which is interesting because my approval email came on April 7...maybe that spreadsheet needs another column for actual approval date and approval email date). Stated i should expect an email from Fedex. So really, no real news except I can expect 2 more weeks of waiting.
    I'm sorry but this is what they told me monday around 5:30 PM and the next day the VR was at my door. If you do get it I will be happy for you but mad as hell (if you know what I mean).
    04-27-2016 10:05 AM
  22. Up Down's Avatar
    Ok... heres where im at...
    Submitted for Gear S2 on March 9th. I had called in once and emailed once to confirm again. They said yes... i was approved for the Gear S2.
    Guess what came in the mail today?
    ....Gear VR.
    Called Prizelogic... they said their hands were tied. All the S2s had been claimed so according to their rules and regs they had every right to send me the VR instead.
    ...bullsh*t.
    According to their rules and regs the S2s were going on a first come first serve basis. I was pretty much one of the first in line with my March 9th submission.
    So I called Verizon Wireless. They were no help. Said the promo was being handled by Samsung. Called Samsung...they were no help either. Said the promo was being handled by Prizelogic. So They Fwd'd my call to Prizelogic and said they would speak on my behalf.
    ...cowards.
    They hung up and left me alone to fend for myself against Prizelogic again. Im thinking "oh great." 30 mins of wait time later... I plead my case again and the operator places me on hold for her supervisor. 15 mins later I make contact with Lauren. She explained to me something about Samsung doing an audit on the location codes and some submission for the S2 were accidently converted to the VR instead.
    Sooo... she acknowledged I was not at fault. Samsung was. She informed me I was to keep the VR ($99 value) and to call back on Friday morning because they were going to have an $200 ecode for me to spend at the Samsung Store to compensate for the loss.
    So there it is... if you were sent a VR instead of the S2... call prize logic and ask to speak to a supervisor (mine was Lauren). Theyll prepare a $200 ecode to spend at Samsung (which ill most likely put towards the Gear S2 classic).
    Boom.

    Posted via the Android Central App
    Please let us know if Lauren comes through for you.
    04-27-2016 10:10 AM
  23. eddiechi's Avatar
    I don't know the complete rules for posting links, however, if you Google "toys r us bait switch" and read the first article that is from a marketing law site, it is pretty similar to what is going on here...especially if you have documentation from Prizelogic indicating you were to receive the Gear S2. Further, how do any of us know that they have even distributed the number of watches or, for that matter, VRs that they have claimed? I mean, after the run around we have received, does anyone believe anything they say?

    This is from the Winston and Strawn Law Firm here in Chicago........

    "Companies offering “gift with purchase” or similar incentives should be sure to include “while supplies last” messaging prominently in connection with the offer. However, it is important to remember that the “while supplies last” language allows the company to substitute something of comparable or greater value (but not of lesser value), but generally does not relieve the company of the obligation to award a free item of comparable or greater value even if supplies of the advertised free item are exhausted."
    -------------------------------------------------------------------

    That ToysRus lawsiut is similar.... I own a small computer store and it would be akin to me advertising a new High-end gaming PC Desktop for pre-order for $2,000 and then I add the promo sign next to it...

    "Pre-Order this PC and get a free laptop(est.$300) or Gaming Mouse, Mech Keyboard (est.$150)" while supplies last on a first come first serve basis.

    Now I know this promo is going to exhaust my quantity of 1000 PC's immiedetley but I also know I only have 5 laptops for the promo and everyone else is only getting a mouse and keyboard but I did state "while supplies last" and then a week later after everyone has placed their pre-order I change the terms and conditions from while supplies last to only 5 laptops available for this promo..... and then switch everyone who assumed they were getting a laptop to a free mouse and keyboard and then go tell them to pound sand......... I would be out of business in 2 Days and getting calls from legal representatives ASAP. Now I would have the right to change or amend the terms and conditions but those rights are limited and just because I change the terms and conditions does not mean they are binding.........

    There are a handful of issues with this promo that can lead to legal recourse and I am sure they are full aware of them at Samsung or PL and VZW and will just continue to manipulate the customers until they are put on point, the substitution of the VR for the S2 will be the starting point of legal considerations but there are a number of issues with breach of contract and consumer fraud related to this......

    quick examples- first come first serve... while people that pre-ordered in February are still waiting and people that bought their phone in late March have already received it....

    people that pre-ordered their phone only to have it placed on backorder so they were unable to complete the submission in a timely manner....

    people that had their submissions denied and or delayed erroneously because of negligent samsung audit




    ****Remember to add your info to the Google DOCS Spreadsheet************************************
    04-27-2016 10:11 AM
  24. dmeloche1's Avatar
    Just got my VR, unfortunately. I pre-ordered in February, received my phone and registered for the S2 on March 10th, and received the email confirmation a couple days later. I then received an email telling me that I was ineligible due to a business account, which isn't true, so when I called prizelogic they cheerfully told me I was still supposed to get the S2 watch. But of course I didn't. This is so ridiculously frustrating. I added my information to the Google Docs spreadsheet.
    1naturalace likes this.
    04-27-2016 10:37 AM
  25. 1naturalace's Avatar
    Just got my VR, unfortunately. I pre-ordered in February, received my phone and registered for the S2 on March 10th, and received the email confirmation a couple days later. I then received an email telling me that I was ineligible due to a business account, which isn't true, so when I called prizelogic they cheerfully told me I was still supposed to get the S2 watch. But of course I didn't. This is so ridiculously frustrating. I added my information to the Google Docs spreadsheet.
    Exact thing just happened to me. Calling PrizeilLogic now smh
    04-27-2016 10:53 AM
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