05-03-2017 07:33 PM
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  1. Rhodes156's Avatar
    Received gear s2 today. Submitted 3/16 approved 3/18. Label created 4/20/ shipped 4/26. Online order. Only email I received was submit email and 4/7 Email about delaped shipping on gear s2...while I'm glad to receive it. I don't understand how those submitted before me are not so lucky. This is very poor on Samsung, vzw, prizelogic and Brightpoint
    LanceAllan likes this.
    04-27-2016 11:07 AM
  2. hereforinfo's Avatar
    Just an update, I received my S2 today. I'm sorry for all of you having trouble. It sucks, but I am hoping it works out for everyone.
    Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-2016042795110059.jpg

    My info:
    3-7-16 - Purchased 2 s7's via phone.
    3-11-16 - received phones and submitted claim - one VR headset and 1 Gear S2
    3-11-16 - Received thanks for your submission emails
    3-23-16 - Received Submission has been approved email for VR Headset with ship date of May 8th
    4-7-16 - Received Submission approved email for Gear S2 stating that will not ship unil May or Summer 2016
    4-22-16 Label Created
    4-26-16 Shipment email from FedEX and FedEx DM says I have a tracking number and package weighing .9 lb's
    4-27-16 Received Gear S2
    Still no VR headset in case anyone was wondering.
    LanceAllan likes this.
    04-27-2016 11:12 AM
  3. Sector4208's Avatar
    I read the card in the box rather quickly but I believe it said you have 30 days from time you receive it to claim the bundle for those who got it late. Not that I want this stupid thing.
    I do not want it either. They decided for me. I did at least try to set it up per the card and the game bundle was not available. The site they tell you to go to is also a dead address.
    04-27-2016 11:15 AM
  4. 1naturalace's Avatar
    Apparently if you keep calling PrizeLogic is deletes you out of their call back queue so their "supervisors" never get around to calling you. At this point if anyone is serious about filing a class action suit, I'll join.
    TammyH66 likes this.
    04-27-2016 11:19 AM
  5. eddiechi's Avatar
    Just an update, I received my S2 today. I'm sorry for all of you having trouble. It sucks, but I am hoping it works out for everyone.
    Fortunately you received the S2, thx for the info
    04-27-2016 11:19 AM
  6. hereforinfo's Avatar
    I updated all of my information below my post so people could see it. Summary here:
    My info:
    3-7-16 - Purchased 2 s7's via phone.
    3-11-16 - received phones and submitted claim - one VR headset and 1 Gear S2
    3-11-16 - Received thanks for your submission emails
    3-23-16 - Received Submission has been approved email for VR Headset with ship date of May 8th
    4-7-16 - Received Submission approved email for Gear S2 stating that will not ship unil May or Summer 2016
    4-22-16 Label Created
    4-26-16 Shipment email from FedEX and FedEx DM says I have a tracking number and package weighing .9 lb's
    4-27-16 Received Gear S2
    04-27-2016 11:22 AM
  7. chrisdaman77's Avatar
    Received gear s2 today. Submitted 3/16 approved 3/18. Label created 4/20/ shipped 4/26. Online order. Only email I received was submit email and 4/7 Email about delaped shipping on gear s2...while I'm glad to receive it. I don't understand how those submitted before me are not so lucky. This is very poor on Samsung, vzw, prizelogic and Brightpoint
    I want to like this but considering i submitted the 12th and have yet to receive anything sucks. Congratulations on the receipt. Hopefully some day I will at least get one of mine.

    Somewhere on planet earth!
    04-27-2016 11:23 AM
  8. 1naturalace's Avatar
    Just got off the phone with PrizeLogic. They are giving $200 samsung e-certificates to those of us who were victims of the bait and switch. I'm checking this code now to see if it works. The catch is they are for 1 time use only and they expire at the end of may
    zachatx and eddiechi like this.
    04-27-2016 11:33 AM
  9. LanceAllan's Avatar
    Just got off the phone with PrizeLogic. They are giving $200 samsung e-certificates to those of us who were victims of the bait and switch. I'm checking this code now to see if it works. The catch is they are for 1 time use only and they expire at the end of may
    thats pretty cool... i would gladly trade my s2 for a vr and $200 to spend at samsung
    04-27-2016 11:37 AM
  10. eddiechi's Avatar
    Just got off the phone with PrizeLogic. They are giving $200 samsung e-certificates to those of us who were victims of the bait and switch. I'm checking this code now to see if it works. The catch is they are for 1 time use only and they expire at the end of may
    Well that is some progress, shows they are quite aware that arbitrarily replacing peoples S2 with a much lesser valued VR will be an issue and now are probably just calculating how many of those people will actually waste time to call in and complain about the switch or just accept the VR and move on.
    04-27-2016 11:41 AM
  11. Mark Fisher4's Avatar
    I received the vr as well, I already own one, but the 200$ gift code will go towards the watch.
    04-27-2016 11:55 AM
  12. Mark Fisher4's Avatar
    thats pretty cool... i would gladly trade my s2 for a vr and $200 to spend at samsung
    I can send you mine, ;-)
    04-27-2016 11:56 AM
  13. LanceAllan's Avatar
    pm sent
    04-27-2016 12:00 PM
  14. Sean John416's Avatar
    Just got off the phone with PrizeLogic. They are giving $200 samsung e-certificates to those of us who were victims of the bait and switch. I'm checking this code now to see if it works. The catch is they are for 1 time use only and they expire at the end of may
    Is that per submission or per person? I have 2 submissions for the Gear S2s wouldn't mind $400 plus 2 VR'S (I'd sell the VRs)
    04-27-2016 12:00 PM
  15. Aushoj's Avatar
    $200 buck eCerts huh? Well that’s something. I wonder if they are for $200 only. I have two gear s2s ordered, I wonder if they’ll scale the amount to 400? Or give me two codes of 200 bucks each.

    Love to see that guy who had ten(10!) lines get a 2000 dollar eCert, maybe he'll buy a snazzy 4kTV!
    Sean John416 likes this.
    04-27-2016 12:01 PM
  16. Sean John416's Avatar
    Gear S3 will be out before I receive my S2s
    chrisdaman77 and lumns84 like this.
    04-27-2016 12:02 PM
  17. Sean John416's Avatar
    $200 buck eCerts huh? Well that’s something. I wonder if they are for $200 only. I have two gear s2s ordered, I wonder if they’ll scale the amount to 400? Or give me two codes of 200 bucks each.

    Love to see that guy who had ten(10!) lines get a 2000 dollar eCert, maybe he'll by a 4kTV!
    Don't quote me I think I read some where that the ecert. You can't buy certain things with them per promotion
    04-27-2016 12:04 PM
  18. Mark Fisher4's Avatar
    I sent one back
    04-27-2016 12:21 PM
  19. Aushoj's Avatar
    Sooo… if you do end up getting an eCert from PrizeLogic for the Samsung store… I guess If you shell out the extra for 100 bucks for a watch and shipping costs. Your new watch will have to be the Bluetooth only version.

    I just went to the Samsung site and noticed if you want the 3g version then you have to go to your carriers site and purchase..

    Will Verizon honor my e-cert? Not likely, I was absolutely going to activate the 3G when I got it. Oh well…
    04-27-2016 12:35 PM
  20. tomatosouplabs's Avatar
    With my luck, if I order the S2 from samsung it'll likely be backordered just like my BOGO charging pads for weeks. Samsung says they have no idea when they'll be back in stock (the slow ones).
    Sean John416 likes this.
    04-27-2016 12:45 PM
  21. Sean John416's Avatar
    With my luck, if I order the S2 from samsung it'll likely be backordered just like my BOGO charging pads for weeks. Samsung says they have no idea when they'll be back in stock (the slow ones).
    I'm in the same boat on those chargers ordered weeks ago still nothing rep told me I'd have them 3 weeks ago lol typical samsung
    04-27-2016 12:52 PM
  22. tomatosouplabs's Avatar
    I'll ask question here too. Can you call and speak with any rep on phone to get the $200 ecert or they need a supervisor on hand? Last night they said a super would call me in 1-3 days but she didn't know about this $200 ecert, I just asked if I can get the diff in value.
    04-27-2016 12:55 PM
  23. clintw22's Avatar
    Alright guys don't hate me. Just posting to add my two cents if it helps. I submitted 3/10. Got a email saying they received my submission that day. I waited and waited forever with nothing and then I got the email that most people got on 4/7 saying it was approved and it could be into the summer before I received my gear s2. On 4/21, I emailed the head guy over the Midwest branch of PrizeLogic about how messed up this situation is and then I wake up at 5 am on Friday the 22nd with a tracking label created on FDM and I received it today.
    04-27-2016 01:10 PM
  24. bcg416's Avatar
    I'll ask question here too. Can you call and speak with any rep on phone to get the $200 ecert or they need a supervisor on hand? Last night they said a super would call me in 1-3 days but she didn't know about this $200 ecert, I just asked if I can get the diff in value.
    I just called and told that it would need to be escalated to a supervisor and would receive a callback within 24 hours. I have never received a callback from one of their supervisors. The only way I got to talk to one was when Samsung called them while I was on the phone with them...
    04-27-2016 01:14 PM
  25. jjenkins2005's Avatar
    I was also offered a $200 Ecert to make up for this issue.. Just received it in email... Have until the end of mayto use it.
    04-27-2016 01:27 PM
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