05-03-2017 07:33 PM
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  1. HJStrawberry's Avatar
    I sent a firm email to the PL Midwest account manager and also followed that by calling Verizon wireless to cover all my bases. Verizon 1800 number said they have an entire dept to deal with this and will be able to assist me, so we'll see.

    I am done dealing with plain old PL support telling me I will surely get the watch when it seems anyone else who has been told that received the Gear VR anyways.
    wheresmys2 likes this.
    04-27-2016 08:19 PM
  2. eddiechi's Avatar
    I got the same email today. So I decided to called Prize logic about this issue. The person I spoke to apologized for the confusion and saw in her notes that I'm suppose to be receiving the S2. She said she was going to expedite the issue to her manager and I would be receiving a phone call from her manager within the next 24 hours... I'll keep you posted

    Posted via the Android Central App
    wow- didn't realize they were still sending out the "business account invalid" emails at this point in the game.....
    04-27-2016 08:23 PM
  3. rpkincer's Avatar
    I have no idea what day I submitted. It was very early on. Whatever day VZW customers received S7 pre-orders. I ordered online at vzw website. I requested the S2. I've had the approved, shipment pending status for about 2 to 3 weeks (maybe longer). I got the email from PL tonight saying I was only eligible for VR. Planning on calling them tomorrow. This is awful.

    Inread about people calling VZW and they seem to be sympathetic. However, I'm not sure there's much they can do. Has anyone called Samsung?
    04-27-2016 08:36 PM
  4. SpeakinOutofSchool's Avatar
    I got the same email today. So I decided to called Prize logic about this issue. The person I spoke to apologized for the confusion and saw in her notes that I'm suppose to be receiving the S2. She said she was going to expedite the issue to her manager and I would be receiving a phone call from her manager within the next 24 hours... I'll keep you posted

    Posted via the Android Central App
    Did you order the S7 and select the in store pickup option? Just wondering if that triggered a location code for a store vs. online that has resulted in the in-store/business account email.
    04-27-2016 08:59 PM
  5. giannifiore7's Avatar
    Slightly off topic, but still involving the S2, I love mine, got it today. But I've been reading around the web about the bands breaking where the screws are. Has anyone else heard of this that can confirm? Obviously only time will tell in my case, but I would hate for my band to suddenly break one day like some people are saying theirs have...
    04-27-2016 09:29 PM
  6. bcg416's Avatar
    Inread about people calling VZW and they seem to be sympathetic. However, I'm not sure there's much they can do. Has anyone called Samsung?
    I called Samsung 4 or 5 times over the last couple of days. Tweeted back and forth with Samsung USA and Samsung Support. I also emailed numerous departments within Samsung USA. Hell, I was even banned from the thread going on over at Verizon community forums for saying I liked the gif I posted earlier in this thread. I got a call back from Samsung this morning with a survey asking how I thought the service I received was....haha, wrong person to ask. They got unsatisfied on all of the questions lol. Shortly after that, I got a call from Samsung customer relations informing me that they were going to offer the $200 e cert and to call Prize Logic and reference it. I guess they got tired of hearing from me, lol. Still haven't got the gift certificate, but I will call prize logic and listen to that god forsaken hold music until I do.
    04-27-2016 09:34 PM
  7. oks10's Avatar
    Even with the $200 e-card I don't think you can get the 3g one anyways can you? That has to come from Verizon doesn't it? The 3g is the whole reason we picked S2s. So we could be accessible without having to have our phones on us. Kind of defeats the purpose for us if we can only get as far away as our Bluetooth reaches...
    04-27-2016 09:49 PM
  8. HJStrawberry's Avatar
    Verizon 1800 rep was very familiar with this and told me they have an entire department to deal with this and that they CAN have something to do with it, Rep told me they will make sure I get my watch. Stay tuned.
    jsmith20, oks10, Wiseguy32 and 1 others like this.
    04-27-2016 09:53 PM
  9. KYman37's Avatar
    Got the same email as some of you today...about getting the phone in store, or business account. I just got off the phone with prizelogic, and they put me down for a supervisor to call me. Have any of you received a call back from a supervisor? What number did you use to contact Verizon?

    Posted via the Android Central App
    04-27-2016 10:00 PM
  10. Matt Nacarato's Avatar
    I couldn't add the watch to my account. They told me it was cause my number still had unlimited data and that i would have to change my plan and take off unlimited data and switch to plan that has a data limit. or pay 35$ a month and set up a new plan for the phone to be on its own data.

    And this is what the status page is showing
    Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-2pxbxv8.png
    Attached Thumbnails Gear VR Promotion Success/Failure Thread:  please post whether you are successful ...-26gmtlf.png  
    04-27-2016 10:19 PM
  11. tomatosouplabs's Avatar
    Got the same email as some of you today...about getting the phone in store, or business account. I just got off the phone with prizelogic, and they put me down for a supervisor to call me. Have any of you received a call back from a supervisor? What number did you use to contact Verizon?

    Posted via the Android Central App
    I am still waiting on a call-back, it's been about 26 hours. I got impatient and emailed info@prizelogic.com a few hours ago to put my complaint in writing since I don't know what the rep conveyed if much of anything to my account notes. I'm debating about calling verizon but maybe I should take it a step at a time. Meanwhile I am keeping my VR sealed. I don't suppose they will take it back as a swap.
    04-27-2016 10:23 PM
  12. GeorgeCorazzini's Avatar
    Slightly off topic, but still involving the S2, I love mine, got it today. But I've been reading around the web about the bands breaking where the screws are. Has anyone else heard of this that can confirm? Obviously only time will tell in my case, but I would hate for my band to suddenly break one day like some people are saying theirs have...
    I added full coverage through my verizon account in case anything happens to mine. I've got several lines with verizon all of which have insurance and tech support and all the options. Although there would be a deductible, it would not be as much as buying a new watch. Just food for thought.

    Posted via the Android Central App
    04-27-2016 11:09 PM
  13. Kasey Pierce's Avatar
    Got mine today


    And i love it

    Posted via the Android Central App
    04-28-2016 12:07 AM
  14. me2kelly74's Avatar
    I just received VR gear instead of the s2 watch. The VR gear is a joke, it slowed my s7e down and it started freezing up. I never buy another samsung product again
    04-28-2016 04:42 AM
  15. kaelthanas's Avatar
    Just got off the phone with prizelogic and they said they talked to their supervisor after putting me on hold and assured me they are not out of the watches and that I am getting a watch regardless of what the approval email said, so now if/when I get a VR in the mail I'll be taking it unopened to a Verizon store and requesting my rightful gift as I was promised not just from Samsung Verizon but from a phone call to Prizelogic as well.
    04-28-2016 07:16 AM
  16. Myshell926's Avatar
    I spoke with PL early yesterday, they confirmed the watches are gone?
    04-28-2016 08:04 AM
  17. stleusc's Avatar
    Got vr though they confirmed it should be s2.
    They claim due to location code (xfinity promo).
    Anyone else?

    Posted via the Android Central App
    04-28-2016 08:06 AM
  18. redtees's Avatar
    From T-Mobile. I have had this status for the longest. Doesn't tell me much.
    04-28-2016 08:10 AM
  19. dmeloche1's Avatar
    Got vr though they confirmed it should be s2.
    They claim due to location code (xfinity promo).
    Anyone else?
    Same for me. Location code E184001. I was told directly by PL that I was getting the S2 and I inevitably received the VR yesterday.
    04-28-2016 08:26 AM
  20. RockyMin's Avatar
    Well my package is out for delivery today. Strange thing though is that it's not coming from my local fedex but from one that's a couple of hours away. Hope nothing is screwed up.
    04-28-2016 08:55 AM
  21. oks10's Avatar
    So here's a question. If you get a VR instead of the S2 you were expecting, can you use the $200 Samsung credit to use towards a Bluetooth S2 and then take both the VR and Bluetooth S2 to exchange for a 3G S2?? I still have no idea what's going to show up at my door step (if anything ever does...) so one of you that's in talks with Verizon (if they end up not able to give you the watch) might ask that.
    04-28-2016 08:57 AM
  22. tomatosouplabs's Avatar
    Same for me. Location code E184001. I was told directly by PL that I was getting the S2 and I inevitably received the VR yesterday.
    Same here but PL told me it was due to out of stock and I was approved for S2. I even called PL before I bought the phone to make sure it wouldn't be a problem (but I was naive and didn't realize how little the reps know about anything). I still wonder if we have a case against them at this point. It is looking like this is more the reason, people got S2s this week from probably the same place I got my VR from. PL reps probably just assume we got the VR due to being out of stock and didn't bother to investigate further.
    04-28-2016 08:58 AM
  23. oks10's Avatar
    Well my package is out for delivery today. Strange thing though is that it's not coming from my local fedex but from one that's a couple of hours away. Hope nothing is screwed up.
    If it is screwed up just remember, it was "free"...
    04-28-2016 09:00 AM
  24. Sean John416's Avatar
    Is there anyone who's been approved for the S2 and still showing ship date pending and have nothing in fedex delivery manager?
    wheresmys2 and Wiseguy32 like this.
    04-28-2016 09:10 AM
  25. tomatosouplabs's Avatar
    If it is screwed up just remember, it was "free"...
    Yeah I kind of feel like a kid who was promised this awesome toy on his birthday that everyone else seems to have and love, and instead I got a pet rock. (It may as well be that.)
    04-28-2016 09:13 AM
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