Gear VR Promotion Success/Failure Thread: please post whether you are successful ...

[MizWylie]

OK, here is the scoop. I called PL, and the representative put me on hold and I waited for the Tier 1 support person. He told me that despite what has been told, they are NOT OUT of S2s. The excuse for being switched over to the VR was that the location code was not one provided by Verizon and Samsung...OMG, I could not believe that when he said it, and I told him as much. I told him that I hoped the call was recorded so that the powers that be could hear me say that no one believes that excuse, and that was just something Verizon and Samsung cooked up because they are getting a lot of calls. I also told him that everyone bought the phones in good faith, and no where was a LIST OF LOCATION codes provided to the consumer. Further, when was all this decided? I was told 20 times via phone, and email that I was getting S2s. I always preface those type statements with "I'm not directing this at you personally", because, in truth, they are being told what to say, and it is not that particular persons fault.

So, as it is, he offered to send my case to a "higher" department for review, or send me three (3) 200.00 e-certificates for Samsung. I opted for the latter, because, I don't trust PL. I just feel that weeks from now, I would be fighting the same battle again. BTW, I get to keep the VRs..lol

Phone number? My VR should be here today. I'd like the same resolution albeit minus the extra $400.

Posted from the S7E Chrome™ on Big Red

 

[GeorgeCorazzini]

I finally received my first ever email from PL that was not a response to an email I sent and it's the effing "in-store or business purchase" email... I'm pissed right now. I did NOT buy these in stores nor do I have a business account...

Are you with VZW? I know they are involved with all this mess and are working to make sure customers are happy. Call prizelogic back ask for supervisor or manager and tell them about it. Being polite on phone will go a long way too. The rules I saw (before they changed them) said online purchase on a monthly payment plan only, no store purchases and no payment in full purchases, it had to be on a 24 month payment plan. That was with verizon, my carrier. Good luck with it, I know you've been waiting a long time like I did.

Posted via the Android Central App

 

[Up Down]

OK, here is the scoop. I called PL, and the representative put me on hold and I waited for the Tier 1 support person. He told me that despite what has been told, they are NOT OUT of S2s. The excuse for being switched over to the VR was that the location code was not one provided by Verizon and Samsung...OMG, I could not believe that when he said it, and I told him as much. I told him that I hoped the call was recorded so that the powers that be could hear me say that no one believes that excuse, and that was just something Verizon and Samsung cooked up because they are getting a lot of calls. I also told him that everyone bought the phones in good faith, and no where was a LIST OF LOCATION codes provided to the consumer. Further, when was all this decided? I was told 20 times via phone, and email that I was getting S2s. I always preface those type statements with "I'm not directing this at you personally", because, in truth, they are being told what to say, and it is not that particular persons fault.

So, as it is, he offered to send my case to a "higher" department for review, or send me three (3) 200.00 e-certificates for Samsung. I opted for the latter, because, I don't trust PL. I just feel that weeks from now, I would be fighting the same battle again. BTW, I get to keep the VRs..lol

Let us know when you get codes and you are able to use them. Don't wait until the end of May since there have been reports that the codes did not work.

 

[GeorgeCorazzini]

To everyone that got the "in store and/or business" email, would you suggest contacting Verizon or PL about this first? I don't even know which direction to go to get this settled. I already submitted an email to PL about it just so there's physical documentation of my complaint.

Call them, their emails take over a week to be read and over two to be answered.

Posted via the Android Central App

 

[oks10]

Are you with VZW? I know they are involved with all this mess and are working to make sure customers are happy. Call prizelogic back ask for supervisor or manager and tell them about it. Being polite on phone will go a long way too. The rules I saw (before they changed them) said online purchase on a monthly payment plan only, no store purchases and no payment in full purchases, it had to be on a 24 monthly payment plam. That was with verizon, my carrier. Good luck with it, I know you've been waiting a long time like I did.

Posted via the Android Central App

Yeah, I have Verizon and met all requirements when I ordered.

 

[GeorgeCorazzini]

Maybe we are all 'special' & we're going to receive an even better prize for waiting so patiently. Like maybe a Platinum Classic Gear S2??? Yes, hallucinations have begun...

An S2 for each wrist and a VR for each eyeball would be priceless

Posted via the Android Central App

 

[iadrumbum]

I wonder if those of us who haven't called to ***** will ever receive anything. I'm patiently waiting for my S2 to ship. I've never received any correspondence otherwise that says I'm not getting an S2. My submission for the VR was processed and filled and I received it Monday. I was a 3/12 submitter, ordered on VZW website with 24 month payments...approved and got 4/7 email about May or Summer 2016. I'm going to continue to patiently wait for my S2 to arrive.

 

[Vinman911]

Well, also was swapped and received the VR andcalled and they immediately set up a supervisor to call me back within 24hrs so looks like this will be their go foward procedure to deal with this mess.

 

[cpsheba]

Phone number? My VR should be here today. I'd like the same resolution albeit minus the extra $400.

Posted from the S7E Chrome™ on Big Red

I started with Samsung...waste of time...after "checking with the supervisor" they placed all blame on PL, and transferred me to the same number we have all been calling. (888.795.6442) The initial rep there asked if I would like to hold for a supervisor...waited about 10 more minutes and one came on the line. He said I would get the Certs in about an hour.

 

[MizWylie]

I started with Samsung...waste of time...after "checking with the supervisor" they placed all blame on PL, and transferred me to the same number we have all been calling. (888.795.6442) The initial rep there asked if I would like to hold for a supervisor...waited about 10 more minutes and one came on the line. He said I would get the Certs in about an hour.

Let me know, all of us know, if you do, aye? Then I'll give them a call as well.

Posted from the S7E Chrome™ on Big Red

 

[oks10]

I just did a online chat with Verizon (since I know a copy of the transcript gets emailed to me) and got them to confirm both that I ordered online and that I have a consumer account, not a business account.

 

[cpsheba]

I wonder if those of us who haven't called to ***** will ever receive anything. I'm patiently waiting for my S2 to ship. I've never received any correspondence otherwise that says I'm not getting an S2. My submission for the VR was processed and filled and I received it Monday. I was a 3/12 submitter, ordered on VZW website with 24 month payments...approved and got 4/7 email about May or Summer 2016. I'm going to continue to patiently wait for my S2 to arrive.

I would definitely call..I highly doubt you will get any satisfaction without a phone call. I honestly believe, they are just making sh!t up as they go along...

 

[MizWylie]

P.S. I'm on the phone with Verizon right now. I called a random number outside of the regular customer service.

Posted from the S7E Chrome™ on Big Red

 

[Myshell926]

That really bites for people that are just waiting for a VR

 

[oks10]

Well, I THOUGHT that you get transcripts from vzw chats. Hasnt hit my inbox though. I took a picture of where the rep said "You are correct, You ordered the Samsung Galaxy S7 and S7 Edge online and this is a consumer account not a business account."

 

[MizWylie]

Now on a three way call between myself, Verizon and Samsung. Trying to stay polite.

Here's some confused cuteness for you.

Posted from the S7E Chrome™ on Big Red

 

[csleverette]

Well hell froze over today. Pre-ordered at 8am day of opening pre-orders and just now received the Gear VR via fedex. I didn't even know they had shipping it. The site still said estimated ship date of 4/1. Oh well.

 

[GeorgeCorazzini]

Someone asked for the prizelogic website so here it is: https://promos.samsungpromotions.com/info/checkstatus others want the prizelogic phone number, here it is: 888-795-6442

Posted via the Android Central App

 

[MizWylie]

Sounds like my Verizon rep on the phone is hammering Samsung. She came back and told me they'll have a resolution for me....we will see.

Posted from the S7E Chrome™ on Big Red

 

[tomatosouplabs]

Well hell froze over today. Pre-ordered at 8am day of opening pre-orders and just now received the Gear VR via fedex. I didn't even know they had shipping it. The site still said estimated ship date of 4/1. Oh well.

Do you know your location code? Did you order through xfinity/verizon portal?