I feel like I have to wait for my 8-week-wait to end, then file a formal complaint. Maybe I will get my 'prize,' but either way, I don't forget and I won't forget. It was wrong, no matter what the outcome. Not that someone can't make a mistake, but it's the part where they refuse to admit it, fix it, offer any help to the consumer. 'We made a mistake and are working to correct the process immediately," would have been a much preferred response to the run-around we've been getting for weeks on end.