Another Lurker with a PrizeLogic Customer Rep Story
Greetings Everyone,
I am another lurker to this thread who performs the daily ritual of checking the subscriber page, Fedex Manager, and then this android central thread. I suppose in a way it was helpful to not feel alone in what has become a rather ridiculous public relations annoyance for Verizon and Samsung.
First the information everyone seems to post:
Samsung Gear S2 Submission Date: 3/18
Approved per the Subscription Page: 3/28
Emailed Prize Logic for information: 4/10
Approved per Email from Prize Logic: 4/18
I have never seen a tracking number or any indication of movement.
This morning (in fact less then 30 minutes ago) I decided to call PrizeLogic to maybe just maybe get some information about when I can expect my watch. After a 15 minute wait this was basically how the conversation went.
PL Rep: Good Morning, Please provide the email and name submitted for the Samsung Promotion
Me: Good Morning, My email is *email*
PL Rep: *Looks it up* Ok it appears you were approved April 18th.
Me: Even though I applied a month prior and had been approved per your Samsung promotions update page?
PL Rep: There are several different stages of approval sir....
Me: Alright....can I at least get an idea of when I might see movement?
PL Rep: 6-8 weeks after the 18th sir.
Me: Even though I have multiple indications of people after me submitted and received watches, and few of people who submitted before me?
PL Rep: I've heard a lot of that sir, the watches get shipped in a random fashion.
Me: Random? Can you clarify how the order is determined?
PL Rep: It might be alphabetically by a persons name, or the date sir.
Me: Given the my first name starts with a D and my last name starts with a C I feel fairly confident if it were that I would have received my watch by now.
PL Rep: I was being facetious sir. All we have is the 6-8 weeks after the approval email.
Me: I see. Have a good day. *Hangs up*
I lost my patience after that line about the alphabetical order by name bit. Thought it might amuse some of you. I kind of wish I'd asked for a supervisor. But given previous experiences with PrizeLogic I decided not too. I am going to explore the Verizon option later.
I get the feeling were going to get told eventually..."4-6 weeks for Approval, then 4-8 Weeks for delivery after approval" which means some people might be waiting until July before any claim could be made.....I'm Stuck until June 18th as far as Prize Logic is concerned.
Bleh.