07-21-2017 04:28 PM
30 12
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  1. anon(27512)'s Avatar
    I must be crazy right? I can't have waited this long to have dead pixels? For context it's on the lower left edge.

    Posted via the Android Central App
    Attached Thumbnails What is this weird dot on screen? [S7 edge]-20680.jpg  
    03-08-2016 12:32 PM
  2. runamonk's Avatar
    That doesn't look like a dead pixel, it looks intentional to me. Is that the side you have setup to swipe from?
    03-08-2016 12:44 PM
  3. anon(27512)'s Avatar
    That doesn't look like a dead pixel, it looks intentional to me. Is that the side you have setup to swipe from?
    Nope it's a small persistent semicircle

    Posted via the Android Central App
    03-08-2016 12:52 PM
  4. Almeuit's Avatar
    Does it show up within other apps that have a white background (like Chrome)?
    03-08-2016 12:58 PM
  5. Lobwedgephil's Avatar
    Doesn't look like one to me, but I've never seen one on an edge before. Username is appropriate though.
    03-08-2016 01:02 PM
  6. anon(5630457)'s Avatar
    I must be crazy right? I can't have waited this long to have dead pixels? For context it's on the lower left edge.

    Posted via the Android Central App
    This makes your Android Central username quite ironic.
    03-08-2016 01:03 PM
  7. anon(27512)'s Avatar
    Does it show up within other apps that have a white background (like Chrome)?
    Yep. I used the dialer so it was more visible. Could it be glue beneath the screen that needs to dry?

    Posted via the Android Central App
    03-08-2016 01:15 PM
  8. anon(27512)'s Avatar
    Anyone else have this issue

    Posted via the Android Central App
    03-08-2016 01:16 PM
  9. anon(9408097)'s Avatar
    Anyone else have this issue

    Posted via the Android Central App
    You should return it. It's okay. They will replace it. This is an unacceptable defect.

    Posted via the Android Central App
    03-08-2016 01:30 PM
  10. anon(27512)'s Avatar
    You should return it. It's okay. They will replace it. This is an unacceptable defect.

    Posted via the Android Central App
    Called them, they said it wasn't "in their system yet" to do a return. AT&T is ridiculous. He said to call in 48 hours or so and they should be able to do it. I'll probably just go to a store on friday and buy a new one and then start the return process for this one. Total pain.
    03-08-2016 01:35 PM
  11. anon(9408097)'s Avatar
    Called them, they said it wasn't "in their system yet" to do a return. AT&T is ridiculous. He said to call in 48 hours or so and they should be able to do it. I'll probably just go to a store on friday and buy a new one and then start the return process for this one. Total pain.
    Hey man it's alright it could happen to anybody. Unfortunate that it happened to you so soon. But it's okay. Don't worry! You will get a new phone and everything will be alright.

    Posted via the Android Central App
    03-08-2016 02:08 PM
  12. anon(27512)'s Avatar
    Hey man it's alright it could happen to anybody. Unfortunate that it happened to you so soon. But it's okay. Don't worry! You will get a new phone and everything will be alright.

    Posted via the Android Central App
    Just hoping that my att store has one on friday, that it's not a hassle to get it, and that it isn't a pain to return this one.
    03-08-2016 02:54 PM
  13. Adiliyo's Avatar
    Called them, they said it wasn't "in their system yet" to do a return. AT&T is ridiculous. He said to call in 48 hours or so and they should be able to do it. I'll probably just go to a store on friday and buy a new one and then start the return process for this one. Total pain.
    i would see if the store can do the exchange for you right there. there is no reason they can't do it in store.
    03-08-2016 04:17 PM
  14. anon(27512)'s Avatar
    i would see if the store can do the exchange for you right there. there is no reason they can't do it in store.
    I can try when I go. I made the appointment. Usually att stores and their reps are pretty useless in my experience. They always tell you to go online or call which begs the question "then what is this store for?"
    03-08-2016 04:47 PM
  15. runamonk's Avatar
    That's so weird, it's a perfect little circle.
    03-09-2016 04:23 AM
  16. Rheller82's Avatar
    I can try when I go. I made the appointment. Usually att stores and their reps are pretty useless in my experience. They always tell you to go online or call which begs the question "then what is this store for?"
    Get used to them if you return it to a store phone support makes you use that store from then on for returns.
    03-09-2016 05:15 AM
  17. anon(27512)'s Avatar
    Get used to them if you return it to a store phone support makes you use that store from then on for returns.
    Tomorrow I have the appointment and I decided on when I'm going to do. Going to buy the phone, again, outright. Before I leave the store I'm going to make sure this one is good to go. Then once I get home I'll call att and have them email me a return label for the bunk unit. I'll update tomorrow once all of that is completed. Aside from the irony of the cluster of dead pixels on my s7 edge, this phone is awesome. I love everything about and it looks sexy. I haven't been able to put it down and I'm annihilating the battery because of it.
    rdrive41071 likes this.
    03-10-2016 05:36 PM
  18. rdrive41071's Avatar
    Tomorrow I have the appointment and I decided on when I'm going to do. Going to buy the phone, again, outright. Before I leave the store I'm going to make sure this one is good to go. Then once I get home I'll call att and have them email me a return label for the bunk unit. I'll update tomorrow once all of that is completed. Aside from the irony of the cluster of dead pixels on my s7 edge, this phone is awesome. I love everything about and it looks sexy. I haven't been able to put it down and I'm annihilating the battery because of it.
    Now change your username. Haha
    anon(27512) likes this.
    03-10-2016 06:15 PM
  19. anon(27512)'s Avatar
    Now change your username. Haha
    Is there a way to do that? Also, I got the phone replaced today at att. No problems with this one and it's sexy as hell. So glad I got that done with. Now I don't have to worry about att trying to be shady. Just got to put the label on the box and send the messed up one back.
    rdrive41071 likes this.
    03-11-2016 01:18 PM
  20. Hapa_Dude's Avatar
    I have this on the top edge of my screen. It is weird how it is perfectly round. It isn't part of the OS because on the white boot-up screen it is there too. I'm going to see if I can get a replacement but only if it is a new phone not a refurb'd one.
    What is this weird dot on screen? [S7 edge]-dead-pixels-s7-edge.jpg
    04-10-2016 05:36 PM
  21. xocomaox's Avatar
    Now I am looking all over my screen for something similar, lol. Paranoid.
    DanJJ likes this.
    04-10-2016 10:45 PM
  22. clborden's Avatar
    I had this on my Note 3 years ago. They replaced it on the spot. You shouldn't have an issue.

    Posted via the Android Central App
    04-11-2016 03:34 AM
  23. Hapa_Dude's Avatar
    I just got back from Verizon, I was disappointed when they didn't give me a replacement phone on the spot as others sounded like they were able to do.

    They did a warranty claim and I'm likely getting a refurbished phone...which sucks since I paid for a new phone. Plus, they said if Samsung opens it and sees a crack they will charge me $300. It is a defect so I'm not too worried but if they do charge me, come October hello iPhone 7.

    How did others get a replacement phone on the spot?
    04-29-2016 08:43 PM
  24. wrich2005's Avatar
    Mine came that way. I did a warranty on it and made Verizon replace it. Mine was above the battery %
    04-30-2016 09:52 PM
  25. ogio's Avatar
    I just got back from Verizon, I was disappointed when they didn't give me a replacement phone on the spot as others sounded like they were able to do.

    They did a warranty claim and I'm likely getting a refurbished phone...which sucks since I paid for a new phone. Plus, they said if Samsung opens it and sees a crack they will charge me $300. It is a defect so I'm not too worried but if they do charge me, come October hello iPhone 7.

    How did others get a replacement phone on the spot?
    replacement phone on the spot? i dont think i've ever heard verizon do that. but they usually ship one to you in a day or two, while you get to keep your phone in the meantime. thats very fair in my opinion.
    and the replacement devices i've gotten over the years, always look like new.
    04-30-2016 11:34 PM
30 12

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