07-23-2016 01:48 PM
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  1. maf113's Avatar
    I don't understand if I submitted both at the same time why I'm getting one and not the other.

    Posted via the Android Central App
    The way their system works, or fails to work, is each employee bungee jumps into a huge pit of claim forms and grabs as many as they can. Those are the ones that get processed that day. Each morning they repeat this ritual.
    So it all depends on how your claims made it in to the pit. At the top or near the bottom or in your case one of each.

    This explanation makes as much sense as anything Prize logic will tell you. They don't know how the system works either.

    Posted via the Android Central App
    clintw22 likes this.
    04-05-2016 06:07 PM
  2. bsteppuhn's Avatar
    Each employee has a stack and they must battle for their stack to be claimed first ( I totally picture a gladiator competition)

    Posted via the Android Central App
    04-05-2016 07:01 PM
  3. Averix's Avatar
    Did that. Nothing in my queue. I've used that for a while now for other packages. Still says expected ship date of 4/1/16. Grrr.
    04-05-2016 07:05 PM
  4. MizWylie's Avatar
    Did that. Nothing in my queue. I've used that for a while now for other packages. Still says expected ship date of 4/1/16. Grrr.
    You and me both.

    Posted from the S7E Chrome™ on Big Red
    Averix likes this.
    04-05-2016 07:16 PM
  5. Averix's Avatar
    You and me both.

    Posted from the S7E Chrome™ on Big Red
    Same phone too. Maybe the chrome S7 Edge users are being singled out. LOL
    04-05-2016 07:19 PM
  6. Almeuit's Avatar
    Finally home .
    Attached Thumbnails Samsung promotion status.-1459907542901.jpg  
    xocomaox likes this.
    04-05-2016 08:52 PM
  7. xocomaox's Avatar
    I got my S2 smartwatch today. It's now on Craigslist for $250.
    04-05-2016 09:00 PM
  8. CoyoteRed's Avatar
    Is there a number I can call to reach customer service instead of submitting via email?
    Sure. If you prefer to speak with a Customer Support person instead, feel free to give us a call at 888.PZ.LOGIC (888.795.6442). Our operators are available from 10am until 7pm ET Monday - Friday, and 11am until 5pm ET Saturday and Sunday.
    xocomaox likes this.
    04-05-2016 09:03 PM
  9. Fifabing's Avatar
    Has everyones S2 been the 3G version so far?
    04-05-2016 10:49 PM
  10. bsteppuhn's Avatar
    Has everyones S2 been the 3G version so far?
    I'll get one of mine tomorrow

    Posted via the Android Central App
    04-05-2016 11:02 PM
  11. under_estimated's Avatar
    I got my S2 smartwatch today. It's now on Craigslist for $250.
    Dont spend it all in one place!

    And yes far as i know all have been the 3g model. Atleast mineband everybody who commented was.
    04-06-2016 12:27 AM
  12. Dukins's Avatar
    This S2 Samsung promotion has been a complete [disaster]. My watch was supposed to be delivered in my city Avon, IN by end of day yesterday. No one was there to sign for the package, so somehow my watch was sent to the Independence, KY facility yesterday in the middle of the night. Now my watch is in Orlando Florida. I have no idea how my watch was in Indiana originally, then a couple of days later it's in Orlando. Mind is totally blown. What's wierd is the original fedex facility delivering the watch is in Plainfield, IN, only a hop, skip, and jump from my home. Im almost tempted to just buy my own and sell the free watch if it ever arrives.

    Thanks for listening, never doing this again.
    oks10 likes this.
    04-06-2016 06:07 AM
  13. sushiguy732's Avatar
    Has everyones S2 been the 3G version so far?
    Mine is. The good thing is that it does not need to be activated to use all the features. It asks to activate and I just said no. I can still answer and make calls from the watch as long as I am in range of my phone.
    04-06-2016 06:40 AM
  14. ClintRo's Avatar
    This S2 Samsung promotion has been a complete [disaster]. My watch was supposed to be delivered in my city Avon, IN by end of day yesterday. No one was there to sign for the package, so somehow my watch was sent to the Independence, KY facility yesterday in the middle of the night. Now my watch is in Orlando Florida. I have no idea how my watch was in Indiana originally, then a couple of days later it's in Orlando. Mind is totally blown. What's wierd is the original fedex facility delivering the watch is in Plainfield, IN, only a hop, skip, and jump from my home. Im almost tempted to just buy my own and sell the free watch if it ever arrives.

    Thanks for listening, never doing this again.
    Hopefully it is just some random scan or computer issue and you will get it today. This is a FedEx issue just bad luck.
    Dukins likes this.
    04-06-2016 06:46 AM
  15. berryabusr88's Avatar
    My s2 is supposed to be delivered today. Have the Mil coming over to sign for it when I go to work.

    Posted via the Android Central App
    04-06-2016 07:49 AM
  16. weirdohappy's Avatar
    S2 is out for delivery as of 6:33am

    Posted via the Android Central App
    berryabusr88 likes this.
    04-06-2016 07:57 AM
  17. bsteppuhn's Avatar
    Mines out for delivery!!! My husband is trying to claim it's his!! I may be a widow by the end of the day

    Posted via the Android Central App
    ClintRo likes this.
    04-06-2016 07:57 AM
  18. weirdohappy's Avatar
    This S2 Samsung promotion has been a complete fluster cuck. My watch was supposed to be delivered in my city Avon, IN by end of day yesterday. No one was there to sign for the package, so somehow my watch was sent to the Independence, KY facility yesterday in the middle of the night. Now my watch is in Orlando Florida. I have no idea how my watch was in Indiana originally, then a couple of days later it's in Orlando. Mind is totally blown. What's wierd is the original fedex facility delivering the watch is in Plainfield, IN, only a hop, skip, and jump from my home. Im almost tempted to just buy my own and sell the free watch if it ever arrives.

    Thanks for listening, never doing this again.
    It probably just got missorted to the wrong center. There's no signature required for the package, so unless you're in a high risk area, or have required aignatur a single for all deliveries then not being home wouldn't matter. Since most of the sorting happens but human hand it's unfortunately something that happens, something falls in the wrong bag/chute/truck/etc. and winds up taking the long way home.

    Posted via the Android Central App
    Dukins likes this.
    04-06-2016 08:01 AM
  19. berryabusr88's Avatar
    My wife gave me her gear s2 and then told me to pay off my note 4 and add a line so I can get an s7 edge on vzw bogo! She said happy early first father's day. I'm so excited!

    Posted via the Android Central App
    04-06-2016 08:08 AM
  20. Dukins's Avatar
    It probably just got missorted to the wrong center. There's no signature required for the package, so unless you're in a high risk area, or have required aignatur a single for all deliveries then not being home wouldn't matter. Since most of the sorting happens but human hand it's unfortunately something that happens, something falls in the wrong bag/chute/truck/etc. and winds up taking the long way home.

    Posted via the Android Central App
    I called fedex when the package didn't arrive by end of day. They said someone attempted to leave the box at my home.I don't think they were correct, because usually they leave a note when they will try to redeliver. Not Samsung's fault, but FedEx. Just frustrating going through this whole process.
    ClintRo likes this.
    04-06-2016 08:41 AM
  21. MizWylie's Avatar
    I called fedex when the package didn't arrive by end of day. They said someone attempted to leave the box at my home.I don't think they were correct, because usually they leave a note when they will try to redeliver. Not Samsung's fault, but FedEx. Just frustrating going through this whole process.
    At least it shipped. Mine hasn't budged and inch.

    Posted from the S7E Chrome™ on Big Red
    04-06-2016 08:50 AM
  22. bsteppuhn's Avatar
    At least it shipped. Mine hasn't budged and inch.

    Posted from the S7E Chrome™ on Big Red
    That sucks.

    Posted via the Android Central App
    04-06-2016 09:15 AM
  23. kimelle's Avatar
    Mine is still pending with nothing else going on
    04-06-2016 09:17 AM
  24. popkurn611's Avatar
    Has everyones S2 been the 3G version so far?
    It is indeed the 3G version, got mine yesterday. Actually would rather have the non 3G version, I dont see any use of making calls on it when my phone isn't in reach. I had an apple watch and never had to make a call on my watch since my phone is by default always in range. Also, it makes the bottom of the watch much thicker than the non 3G version and the watch is big enough on my wrist, I am a femal with small wrists lol
    04-06-2016 09:19 AM
  25. maf113's Avatar
    Is there a number I can call to reach customer service instead of submitting via email?
    Sure. If you prefer to speak with a Customer Support person instead, feel free to give us a call at 888.PZ.LOGIC (888.795.6442). Our operators are available from 10am until 7pm ET Monday - Friday, and 11am until 5pm ET Saturday and Sunday.
    Calling does no good. They know less about the process than any of us. It appears to be a totally random thing. It does not matter when you submitted your claim. They just process a claim by some random method that even prizelogic does not understand.
    04-06-2016 09:38 AM
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