1. sux2bu's Avatar
    So I got my S7 Edge in the mail today and of course I go to Samsung.com to register it and get my discount code for accessories. Well, for the first time ever (I've had ever Galaxy S phone and every Note) it wouldn't recognize my info. It keeps saying:
    To get support, you must enter the HEX/MEI Number and Purchase Date of your product.

    HEX/IMEI Number

    Please use the HEX/MEI Number found on the actual product, not the box.
    Purchase Date
    Please choose your purchase date.
    Its a Verizon Gold S7 Edge. Anyone else having trouble?
    03-09-2016 06:56 PM
  2. Death Roe's Avatar
    I registered my Verizon Black Onyx Edge earlier automatically. I set the phone up and Samsung did it for me.
    03-09-2016 07:03 PM
  3. Lobwedgephil's Avatar
    Yep, when setting up the phone logged in with my samsung account, and got an email saying phone registered and had the discount.
    03-09-2016 07:12 PM
  4. sux2bu's Avatar
    You were right. I had skipped that step on the phone because I didn't want to fully set it up as my phone. It's going to be my wife's and I just wanted to play with it for a couple days. I logged in and got the email right away.
    Thanks guys.
    03-09-2016 08:48 PM

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