Just received it today.
I moved contacts, app to the S7 edge and then I realize I haven't setup the finger prints screen lock yet as I skip it on the initial setup.
I then follow the instruction and finish the setup but then I realize I still able to swipe to unlock the phone and finger print won't work.
I tried other security setting like PIN/Swipe/Password.
None of them work.
Restart the device, factory reset all doesn't work at all.
The phone even hangs for a bit...
I'm so excited that I'm able to get my hand on it today but I'm really frustrated at this point as I already spent 3 hours+ to figure what the hell is wrong with the device? Is it a faulty device or Samsung is actually letting me down once again?
My phone was pre-ordered from AT&T.
I'm been waiting in the technical support queue for almost an hour.
Samsung technical support is not available as well.
Could anyone please advise?
I moved contacts, app to the S7 edge and then I realize I haven't setup the finger prints screen lock yet as I skip it on the initial setup.
I then follow the instruction and finish the setup but then I realize I still able to swipe to unlock the phone and finger print won't work.
I tried other security setting like PIN/Swipe/Password.
None of them work.
Restart the device, factory reset all doesn't work at all.
The phone even hangs for a bit...
I'm so excited that I'm able to get my hand on it today but I'm really frustrated at this point as I already spent 3 hours+ to figure what the hell is wrong with the device? Is it a faulty device or Samsung is actually letting me down once again?
My phone was pre-ordered from AT&T.
I'm been waiting in the technical support queue for almost an hour.
Samsung technical support is not available as well.
Could anyone please advise?