03-12-2016 10:12 AM
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  1. Nkky7's Avatar
    Nkky7
    Was streaming youtube to the TV for about a minutes. All of the sudden the phone goes black. No lights or response to any button or power button. Phone back got pretty hot.

    Posted via the Android Central App
    03-11-2016 12:37 AM
  2. Nkky7's Avatar
    Nkky7
    Any thoughts??? 😑

    Posted via the Android Central App
    03-11-2016 01:27 AM
  3. KimJongOMG's Avatar
    KimJongOMG
    Only thing I can think of is it overheated? Sounds like a PC overheating and just going into emergency shut down mode.
    03-11-2016 01:44 AM
  4. Nkky7's Avatar
    Nkky7
    Originally Posted by KimJongOMG
    Only thing I can think of is it overheated? Sounds like a PC overheating and just going into emergency shut down mode.
    It came back to life after a couple minutes. Is this like a normal thing? I'm a new Android user. Thanks for your reply.

    Posted via the Android Central App
    03-11-2016 02:10 AM
  5. KimJongOMG's Avatar
    KimJongOMG
    Originally Posted by Nkky7
    It came back to live after a couple minutes. Is this like a normal thing? I'm a new Android user. Thanks for your reply.

    Posted via the Android Central App
    Honestly I've never had an Android phone do something like what you described before. I would wait until tomorrow when our members are on to see if anyone has experienced this kind of issue before. Sorry I can't be of more help.
    03-11-2016 02:16 AM
  6. jb4kats's Avatar
    jb4kats
    Was the battery low?

    Posted via the Android Central App
    03-11-2016 06:49 AM
  7. Nkky7's Avatar
    Nkky7
    Originally Posted by jb4kats
    Was the battery low?

    Posted via the Android Central App
    No, it was over 65%.

    Posted via the Android Central App
    03-11-2016 11:09 AM
  8. dpham00's Avatar
    dpham00
    Moderator Team VP
    on my surface pro, when it overheated, it would shut off and have a error icon on the screen. i haven't had any problems with the s7 edge over heating though. if it happens again then i would get a replacement
    03-11-2016 11:30 AM
  9. Nkky7's Avatar
    Nkky7
    Originally Posted by dpham00
    on my surface pro, when it overheated, it would shut off and have a error icon on the screen. i haven't had any problems with the s7 edge over heating though. if it happens again then i would get a replacement
    Will do if that's the case. Thank you

    Posted via the Android Central App
    03-11-2016 11:49 AM
  10. Nkky7's Avatar
    Nkky7
    I talked to a Samsung rep. He/she told to push the volume down button and the power one at the same time. This would reset the internal circuit or something. Don't remember. he/she assured me the phone won't heat up like that again. Anyways, so far it hasn't. Anyways, I have 10 more days if I need to return it.

    Posted via the Android Central App
    03-12-2016 10:12 AM
« Re-using memory card from S5 in S7 - need to re-format? | From iMessage to s7 edge »

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