08-09-2017 01:22 AM
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  1. Knowledge10111's Avatar
    It's been 4 days since I encrypted my SD card and I haven't yet experienced the notification. Could be a coincidence but it (may) have solved the problem for me...but judging by others' posts it could just be a coincidence.
    03-27-2016 10:24 AM
  2. rdandy5875's Avatar
    It's been 4 days since I encrypted my SD card and I haven't yet experienced the notification. Could be a coincidence but it (may) have solved the problem for me...but judging by others' posts it could just be a coincidence.
    Have you done a couple restarts since?
    03-27-2016 12:45 PM
  3. Luis Lopez15's Avatar
    Contacted Samsung and was told that it was not a hardware issue. The person actually said the notification was not an issue but that if enough customers complained about it that Samsung would do a software update removing it. I told the person that it was not just the notification, that at times we can actually see a message starting that the card is unmounting and then remount. Then I was told that the card would not unmount itself. Eventually I got no where with Samsung and either these reps are really unaware of what's going on or they have been told what to say and do and not acknowledge there's an actual problem.
    The worst part is I tried exchanging it with the dealer I purchased it from but was told that they and surrounding shops in my area are completely sold out of the edge version and that they are not expecting any more in for a couple of weeks. This is crazy. I'm not sure what I'm going to do now but I'm not happy and if this doesn't get fixed soon this will be my last Samsung product.
    03-27-2016 02:49 PM
  4. Jay Gamblore's Avatar
    I have only seen that if I turn the phone completely off, then back on, not during normal use.
    Samesies

    Posted via the Android Central App
    03-27-2016 03:14 PM
  5. Sherif82's Avatar
    Contacted Samsung and was told that it was not a hardware issue. The person actually said the notification was not an issue but that if enough customers complained about it that Samsung would do a software update removing it. I told the person that it was not just the notification, that at times we can actually see a message starting that the card is unmounting and then remount. Then I was told that the card would not unmount itself. Eventually I got no where with Samsung and either these reps are really unaware of what's going on or they have been told what to say and do and not acknowledge there's an actual problem.
    The worst part is I tried exchanging it with the dealer I purchased it from but was told that they and surrounding shops in my area are completely sold out of the edge version and that they are not expecting any more in for a couple of weeks. This is crazy. I'm not sure what I'm going to do now but I'm not happy and if this doesn't get fixed soon this will be my last Samsung product.
    Yuuuuuuupppppp.....that sounds like Samsung to me: "there's no problem Sir/Ma'am; you're imagining things." Sad, but true. Time to start hounding them with tickets.

    Posted via the Android Central App
    03-27-2016 03:18 PM
  6. tDsYONKOU's Avatar
    Haha new to android central, but a samsung rep told me pretty much the same thing. Boot into safe mode, unaware of issue, 1st time someone reported, etc. I actually have 2 s7 edges from the tmobile bogo promo, and both phones have this problem. One i preordered online via tmobile, 2nd one got in store for the promo. I tested with 2 new cards: Silicon Power 128GB up to 75MB/s MicroSDXC UHS-1 Class10, and SanDisk Ultra 200GB Micro SD (SDSDQUAN-200G-G4A). Already tried reseating, swapping out sim trays, factory reset, optimizing all apps under battery settings, and disable face service. Basically now just waiting for an exchange and see where it goes from there.
    03-27-2016 03:32 PM
  7. BJB1's Avatar
    So I guess I should do a printscreen for them next time all my images and music on my SD card disappears? This won't get addressed until a national publication writes about it....
    BJB1
    03-27-2016 03:50 PM
  8. Sherif82's Avatar
    http://forum.xda-developers.com/s7-e...n-fix-t3335855

    Could it be this simple??!! I must say, mine has appeared less and less since I moved apps to the SD card. In fact, I'm going on 24 hours.

    Posted via the Android Central App
    03-27-2016 06:01 PM
  9. rdandy5875's Avatar
    Moving an app to the SD card cleared the notification for me, until a reboot then it was back and my moved apps were greyed out and unavailable.

    You guys that are still attempting fixes, make sure you restart a couple times.

    Also, when talking to Samgung support, don't let them pigeon hole you into something you didn't mean to say. A couple nights ago I started some commotion on Samsung Support's facebook page, thinking I'd get more immediate service through a public avenue. I encourage you all to do this as well. Put it out there in the open. I plan to revisit and explain the differences in the Sd card trays for everyone to see. You can just search facebook for "s7 sd notification" and you will see a few threads which you can add to, or start your own.

    Anyways, here's how they trapped me into something I didn't mean to say. They start asking me did I try this and did I do that:

    "Did you try unmounting and remounting the SD card via the phone", support writes.

    "Yes I did", I replied. Not really remembering if I did or if I didn't I was trying to blow holes in their troubleshooting steps. Well that's all they needed t hear, they tricked me. they reply,

    "You may have damaged the internal of the phone by doing this. We need you to bring it to a technician so they can attempt a possible fix".

    HAHA, a technician in my city is going to be able to fix this huh!!!! Luckily I didn't give them any personal info and I got the phone from Target so my planned exchange was not in danger of being denied.

    Don't let them trap you like that, be vague, play dumb. Just tell them you have gone through all of their recommended troubleshooting and repair suggestions, and you still get the notification.


    BTW, UPDATE ON THE REPLACEMENT PHONE. I would never be in this thread if I got this phone off the bat. It has not mis-notified once in 24+ hours. I'm using the EVO+ 64gb which popped the MOST notification on my first handset, about one per hour. I xferred all my data to the card, I used Smart Switch PC to restore everything (or so I thought) from my broken S7 to my new S7 (except SD), and did the ATT android software update (security perhaps) that recently came out. Result thus far is nothing but a perfectly working phone. Still pissed that samsung will not own up to anything regarding this. I feel really bad for people who have to work through this and cannot exchange. I know I probably put 20+ hours into attempts and research in the past week, and I'd still be researching more now, and for a long time, if I had to keep my first handset. I hope this one stays problem free, and I hope you guys can get some resolution and soon!!!!
    03-27-2016 07:14 PM
  10. rdandy5875's Avatar
    I suggest we all blow up their facebook pages. I despise facebook for a number of reasons, but for something like this it's a good tool because it's so public and they want to portray good CS when others are watching.

    Here's the Samsung Support Facebook Page:
    https://www.facebook.com/samsungsupport/?fref=nf

    I'm going to drop them a comment right now and see if they have an ETA on a fix for everyone..
    03-27-2016 07:20 PM
  11. rdandy5875's Avatar
    Done. This problem isn't getting enough publicity imo. Also replying to someone else's facebook comment/issue, which I have done yesterday, still gets you a support rep fast, but DOESN'T "bump" the post to the top. If we can keep making NEW posts on their facebook, multiple per day, I think that will help greatly.
    03-27-2016 07:31 PM
  12. hesketh7085's Avatar
    Hi all,

    Just to let you know I'm experiencing the same issue with a SanDisk 64GB Extreme PRO microSD in my S7 Edge. I've tried encrypting the SD card and restarting the device but still get this notification on start-up. Pressing clear gets rid of it until I restart the phone again.
    03-27-2016 07:44 PM
  13. rdandy5875's Avatar
    Hi all,

    Just to let you know I'm experiencing the same issue with a SanDisk 64GB Extreme PRO microSD in my S7 Edge. I've tried encrypting the SD card and restarting the device but still get this notification on start-up. Pressing clear gets rid of it until I restart the phone again.
    That is NORMAL. You will get it on every restart but what we are seeing is it will pop back up every hour, 2 hours, 10 minutes, randomly, all day, all night. You will think you just got that email about your raise or bonus (lol), check the phone, and it is just a SD card re-notification same as you cleared on startup....

    See how that could be annoying? Everyone on this thread would be glad to have your phone. It sucks...
    03-27-2016 07:53 PM
  14. hesketh7085's Avatar
    Oh right. I came here thinking I had problems!

    Well I'll keep monitoring in case of a fix, as my phone saying "Hey! You have an SD card!" every time I start is is going to get annoying fast.
    03-27-2016 08:19 PM
  15. ernestine Santiago's Avatar
    Definitely a defect, it's sd card.its the phone. Take it back to store . Good luck.
    03-27-2016 08:20 PM
  16. Tim1954's Avatar
    Yes, I used smart switch to put the data from S6 into the S7, and the Sd card and the bloody planner thing to pops up on restart just the one. I formatted the Sd in phone.. Not keen on factory reset...
    03-27-2016 09:17 PM
  17. Luis Lopez15's Avatar
    I just posted the problem in three of there Facebook pages that has to do with galaxy s7 and s7 edge. You can find it under visitors post on the left of there page. We need to be heard and they need to give us a solution.
    rdandy5875 likes this.
    03-27-2016 11:14 PM
  18. TheMedal's Avatar
    The problem with my S7 edge was definitely that it's not compatible with cards that are UHS-3 compatible. It might be software related but my phone does not like the Samsung Evo plus, pros or even my SanDisk 200gb which are all UHS-3 compatible. I'm currently using a Samsung 128gb Evo and have no issues with it. I have also used a 32 and 64 gb Evo and they work perfectly.
    03-27-2016 11:26 PM
  19. rdandy5875's Avatar
    The problem with my S7 edge was definitely that it's not compatible with cards that are UHS-3 compatible. It might be software related but my phone does not like the Samsung Evo plus, pros or even my SanDisk 200gb which are all UHS-3 compatible. I'm currently using a Samsung 128gb Evo and have no issues with it. I have also used a 32 and 64 gb Evo and they work perfectly.
    Evo+ and the SanDisk 200gb are UHS-1, not UHS-3. Anyways people have had issues, myself included, with UHS-1 as well.

    On my returned S7, which popped the baddy on all UHS rated cards I tried, I got an older Class-10 card to play nice, though. So I do agree with you it COULD be UHS speed incompatibility. Most handsets are not affected, they will take ANYTHING including UHS-3 & UHS-1. I think I'm leaning toward tray issue.

    One thing I was wondering if someone wanted to try is to "scuff" up the contacts on your sd card a bit. You could do this with some kind of fine sad paper, I mean very fine and very lightly, just to remove any oxidation and give the phone a chance to better make contact. It was going to be my next thing to try. Even one of those magic erasers (but use it dry) would work, but with that you would go kind of hard because it's basically like million grit sand paper.
    03-27-2016 11:52 PM
  20. Knowledge10111's Avatar
    Have you done a couple restarts since?
    Not during those 4 days. I just did restart my phone though
    03-28-2016 06:07 AM
  21. Knowledge10111's Avatar
    Yuuuuuuupppppp.....that sounds like Samsung to me: "there's no problem Sir/Ma'am; you're imagining things." Sad, but true. Time to start hounding them with tickets.

    Posted via the Android Central App
    lol a lot of companies are like that....Apple is the worst to addressing common issues a lot of people have....majority of the time they are never addressed
    03-28-2016 06:09 AM
  22. Trees's Avatar
    I've been following this discussion and read every post. Sorry to see that this problem is happening as I know I'd be frustrated. Have a Note 5 64GB model, so at this point I am exempt from the problem, but can relate having used external SD cards for years in various BB, and Android phones (Galaxy S3, Note 2-4).

    Even so, lot's of good troubleshooting, hypotheses, and trail/error thus far. It may have already been tried or mentioned earlier - if not - then, if someone has an OTG USB adapter that can hold an SD card that should help remove the the phone's SD card tray from the equation. Assumes that an OTB USB adapter with an SD card slot does not have a tolerance problem.

    To solve that, a OTG USB adapter with a built in internal storage would be even more ideal. That should help to isolate and reduce the variables down to file system formatting, or storage type compatibility (although the OTB USB interface with the phone's USB port does introduce another new variable).
    03-28-2016 06:35 AM
  23. Macklesdaddy's Avatar
    Damn I think I'll put an sd card in my phone just to see if this happens to me
    03-28-2016 07:35 AM
  24. Nikhil Worlikar's Avatar
    Works for me......TX
    03-28-2016 08:36 AM
  25. felloffthetruck's Avatar
    Got 2 SD notifications already today and it's not even 10:00 am yet.
    03-28-2016 08:49 AM
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