08-09-2017 01:22 AM
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  1. sales 101's Avatar
    I have phone purchased unlocked from Samsung experience store in Toronto. 32 Gig sandisk.

    Formated card in the phone then reloaded pics and docs from pc.

    No apps on card. Been 2 days no issues.

    Posted via the Android Central App
    03-29-2016 03:56 PM
  2. Devendra95's Avatar
    update: the notification came back within 30 mins and the phone was not even moving
    Yes please, with sugar on top of it, keep us posted. If it's "just" the tray, we can hope they'll own it at some point and send firmer trays to those impacted.

    Posted via the Android Central App
    03-29-2016 04:04 PM
  3. rdandy5875's Avatar
    I also urge you all who are affected to file a complaint with the BBB. I know that's what I'd be doing at this time. Here is the Samsung page on BBB:

    Samsung Electronics America Inc. Review - Electronic Equipment & Supplies - Wholesale & Manufacturers in Ridgefield Pk, NJ - BBB Business Review - BBB serving New Jersey

    1500+ complaints "resolved" in the last 12 months.
    03-29-2016 04:15 PM
  4. TitanSK1's Avatar
    So, I have had this issue since I dropped in my SD card on 2/13/16. I went through all the troubleshooting techniques that I could come by including:
    Factory reset the phone twice
    Tried 3 different micro SD cards
    Formatted the card in the phone and via my notebook using exfat
    Took it to Verizon where they ran their malware/virus tools
    Ran the phone in safe mode

    I gave up and had my phone swapped out before my 14 days expired. I had some reservations as aside from this notification issue my phone was flawless.

    I received the new phone last night and it has been up and running since 7pm west coast last night with the only appearance of the notification upon reset as it should be. I currently have a Samsung Pro Plus 128gb card installed and all seems to be functioning as it should.

    My "new" phone had some indicators of having been re-packaged as there was some dust under the adhesive plastic and some irregular residue on the display. This all wiped away to perfect physical condition. The home button is very slightly wiggly/loose as opposed to my first phone, which was dead solid, but I believe I will live with this as the notification issue has thus far been eliminated by way of a replacement phone.

    I hope there is a resolution, either software or simple tray replacement, as it is clearly not functioning as it should on some units.
    03-29-2016 04:33 PM
  5. Sherif82's Avatar
    Well, it looks like "we're going to the mattresses". This just went in the public comment area of the most popular and most viewed S7 review videos on YouTube. I'm filling out a formal complaint with the BBB tomorrow as well:

    "DO NOT BUY S7 OR S7 EDGE: THEY HAVE A HARDWARE DEFECT THAT KEEPS DISCONNECTING THE SD CARD DEEMING IT UNUSABLE.
    Here's the AndroidCentral forum with tens of users having the same issue and Samsung is in complete denial:
    http://forums.androidcentral.com/sho...d.php?t=653747

    Also, check out Samsung Support Facebook page; it's the MOST COMMON complaint across any Samsung device.

    My wife and I ordered two S7 Edge and both are plagued by the issue."

    I work with the public everyday and I PROMISE TO NOT MISS AN OPPORTUNITY TO BASH THIS GARBAGE DUMPSTER OF A CORPORATION.

    Posted via the Android Central App
    Devendra95 likes this.
    03-29-2016 06:44 PM
  6. stark27's Avatar
    "Garbage dumpster of a corporation" Really? You sure have your panties in a twist over such a small issue as a notification that can be swiped away. A little annoying but thats about it.

    You say you work with the public everyday, hopefully as a guy that picks up trash in parks and doesn't need to converse with people on a daily basis, because if this is an example of your "people skills" then you need to work on them.

    I suggest you start your own tech company and see how you go at making a phone.
    03-29-2016 07:12 PM
  7. rdandy5875's Avatar
    update: the notification came back within 30 mins and the phone was not even moving
    Disappointing.

    Even with the size differences I noticed, old vs. new sim trays. I think it is safe to say it's the phones. I also noticed my (old)phone would notify regardless of any motion or shock. Might not hurt to try different trays, though.

    You can bet damn well they knew about this for a long while. Probably found out after units were ready or already shipping. Pulled a sample lot, tested them, disposition as acceptable. I mean how do you even test something so random. Then when the complaints started rolling in they go oh crap. Why? Because they know it cannot be fixed with a new tray...??

    Just to follow up my replacement phone has been UNAFFECTED, numerous restarts, pc connections, file transferring, etc.
    03-29-2016 07:36 PM
  8. ShinyTop's Avatar
    Wow. I got my phone on release day. Swapped my 200 Gig card from my V10 to the S7E and have had no issues. Did not reformat or anything. All my pics and movies work on the Edge. Will not say that issue does not happen but can say it is not with every Edge and not with every SD card. The card I transferred was the free 200 Gig card LG gave with the V10.
    03-29-2016 08:09 PM
  9. Knowledge10111's Avatar
    I want to report it has been nearly a week since I encrypted my SD card and I have not had the message appear since...could be coincidence and this didn't seem to fix the problem for others but for me I haven't had an issue since (I've restarted maybe once or twice since then but still this is promising)
    03-29-2016 08:12 PM
  10. physicsguy's Avatar
    So I posted to their FB page, answered the standard battery of questions, then when they asked me to PM them for further assistance, I declined, asking to do it "in the open" so they can't bury the problem. Yup, haven't heard from them since.
    03-29-2016 08:16 PM
  11. ogio's Avatar
    so this definetly sounds like a hardware issue. i wonder what part is faulty?
    and can you imagine producing hundreds of thousands of phones before finding a problem? i bet samsung didnt run sd cards in their test models to catch this issue.
    03-29-2016 08:25 PM
  12. ogio's Avatar
    oh, and when my phone is sitting on a desk, the screen wakes up randomly with a message "preparing sd card"
    John Tortorici likes this.
    03-29-2016 08:28 PM
  13. dmaul3300's Avatar
    I downloaded an app on my galaxy s7 edge called sd card monitor and today, my phone has mounted/unmounted 12 different times. I have the US version of the Sprint Galaxy S7 edge. I have tried PNY 128 gig class 10 sd card, the 64 gig Samsung EVO sd card I got for pre-ordering at Best Buy, and a couple of different Sandisk 64 gig ultra sd card and have got the same results for all cards. I have tried formatting the sd card on my pc and used it, formatted the sd card in my phone and used it as well as formatted it in my pc and then in my phone. I originally downloaded the app on March 18th and my card mounted/unmounted 8 times without me doing anything and up until today, my phone has not recognized my sd card since March 18th. Today my phone has mounted / unmounted 12 times and my phone does not currently recognize my phone. I have done a factory reset 3 times over the past 2 weeks, but this keeps on occurring. I have the phone laying flat on my desk and work and would hear a notification noise, when I look, I get a message saying my card was unmounted, a little later, I would hear another notification noise and get the message that my phone was mounted and get the pop up saying to use the sd card for external storage (the message that appears when the phone is rebooted). I have contacted Best Buy where I bought the phone and said they were unaware of any issues and to contact Samsung. I posted on their Facebook page with the same information as I am posting here and am waiting for a response. At some point, I am sure my phone will recognize my sd card again, but it is frustrating that it continues to do this. The fact this is doing it on its own, makes me think there is a process(es) that are causing it to mount/unmount, but there is no way to know what they are. Hopefully Samsung will do something about this for people like me that are having issues.
    SD Card Notification keeps popping up - Help !-screenshot_20160329-193643.jpg
    Devendra95 and rdandy5875 like this.
    03-29-2016 08:45 PM
  14. Worshipper's Avatar
    I almost feel sorry for Samsung with this issue because I have a feeling it's about to become another major recall/class action headache for them. Judging from past history I'm sure they'll try to resolve this before it gets out of hand by either releasing new phones without this issue or ignoring it and hoping it doesn't affect too many people. Similar to the faulty replacement bands on the gear s2 they will deny it exist until it can no longer be ignored. I'm sure this is also why they wanted to steer away from sd cards to begin with.
    One thing I hate about Samsung is the goldilocks approach that they take with new devices and long-term support. They will release as many different devices of a particular brand as possible to see which model will sell the most. Then once they figure out which one sells the most they will almost immediately cut off support for any other device except the one that sells the most. Then for the device that does sell well they will only support that device until the newest model comes out and then cut off support from that device apparently to get you to upgrade to the newest version. It is a terrible business model that treats customers like beta testers for what sells the most units.
    I just sold a galaxy note 10.1 2014 edition as a trade in to best buy last night. I didn't want to. It's probably the best note tablet Samsung ever made and if Samsung had properly cultivated this model it could have made the surface pro and iPad pro look like a joke. Unfortunately it stopped getting all updates about 1 to 2 years ago. The Galaxy Note 10.1 regular edition from 2013 stopped getting updates a few months before that. My wife had a note edge and loved it due to the fact that it had an edge screen that was actually useful but i became concerned about security after noticing updates stopped about 1 year ago. She also became upset after noticing that it didn't receive the newer version of TouchWiz or any of the other optimizations that Samsung released for the note 5 or Galaxy s6 even though it could have easily received all of the same updates. I actually had an s6 last year and after dealing with the terrible battery life and poor track record with dealing with updates I knew Samsung's best way to fix the s6 would be the s7. I presently have a nexus 6p and so far it has not been perfect but it's so much better than waiting for Samsung to fix their issues again. Just recently Google fixed an issue with lte service and released an optimization update and the phone actually seems to run faster now than it did when I first bought it a few months ago. Samsung clearly has the resources and personnel to do the same thing so the fact that they don't tells me that they have a philosophy within their current management that prioritizes immediate sales over long-term satisfaction of customers. The poor customer service combined with the lack of overall support for their products after 6 months to 1 year shows me that they really need to clean house and make some changes on the inside before they can really move forward to the next level as a company.
    03-29-2016 09:40 PM
  15. Devendra95's Avatar
    If the notification keeps coming up when the phone is sitting still then there's some process or system service that's interfering with the Doze feature. At least that's what I think...
    03-29-2016 09:42 PM
  16. wpn00b's Avatar
    oh, and when my phone is sitting on a desk, the screen wakes up randomly with a message "preparing sd card"
    Could the issue be with that Doze setting in Android 6.0 that puts apps to sleep? Maybe it doesn't work depending on what you put on the card? Is this the only device that has this issue? If it is just this device, then it likely isn't that feature, but who knows with all the customizations Samsung likes to make. Just throwing a suggestion out there.
    03-29-2016 10:30 PM
  17. wpn00b's Avatar
    If the notification keeps coming up when the phone is sitting still then there's some process or system service that's interfering with the Doze feature. At least that's what I think...
    LOL I didn't even get this far when I posted but glad to see someone else was thinking along these lines as well. It seems that lots of people see the issue when they put apps on the card.
    Devendra95 likes this.
    03-29-2016 10:31 PM
  18. ogio's Avatar
    LOL I didn't even get this far when I posted but glad to see someone else was thinking along these lines as well. It seems that lots of people see the issue when they put apps on the card.
    i dont have any apps on my card.

    samsung chat support said there might be an incompatibility between the sd card and the operating system of the phone. whatever that means.
    03-29-2016 10:46 PM
  19. hillybillycrash's Avatar
    It is definitely Marshmallow related as my issues only started as soon as I got the Marshmallow update 4 days ago.
    Tried different cards ($$$) all for nothing.
    But that isn't the worst part. I am also getting multiple random reboots all day long, sometimes in the middle of phone calls.
    I don't believe in coincidences. The only constant was that Marshmallow was just updated 4 days ago for my Note 4.

    The contacts of my card slot didn't just go bad at the same time as I got the Marshmallow update, so please don't give me that bogus fix.

    Samsung rushed an unvetted Android update for their devices in order to make their new lineups more appealing.

    Greed at its worst.

    Posted via the Android Central App
    03-30-2016 01:14 AM
  20. physicsguy's Avatar
    So I haven't had the notification come up in several days now. I did nothing to troubleshoot or try to fix in these last few days. I've taken some photos and videos and installed a few apps (not on the card however) since the last notification. This is a bit disconcerting as I can't imagine this problem has fixed itself on its own. I'm waiting on my local Best Buy to call me when they get new stock of the VZ Edge in gold for an exchange but as of now there seems to be no issues. I did notice yesterday that my camera changed its setting to store photos on the phone, which I changed back to the SD card and so far so good. I installed the SD card monitor app to see if there's any unmounting when I'm not looking. Nothing so far.

    What to do? Exchange when best Buy calls or keep this one and hope the problem has gone away? Worried that I may exchange to a phone with other problems, but would hate to pass it up and find out the SD card problem isn't really gone, just dormant.
    03-30-2016 06:13 AM
  21. Sherif82's Avatar
    Here's something to consider, but we'll need the help of those who have gotten new phones without the SD issue, or those who never had the issue to begin with:

    I found some S7 trays on amazon. So, I emailed the seller to ask him/her if they're aware of the SD defect on S7's and if he/she can send me a picture of the tray they sell. Below is what they sent me.
    The question is:
    Is the dual sim card tray the one that's defective?

    If you received a new phone that doesn't have the issue or you never had the issue in the first place, please check and let us know. I'm willing to buy the trays and put this issue behind us.

    Thank y'all very much.

    Posted via the Android Central App
    Attached Thumbnails SD Card Notification keeps popping up - Help !-5556.jpg  
    03-30-2016 06:51 AM
  22. Devendra95's Avatar
    Here's something to consider, but we'll need the help of those who have gotten new phones without the SD issue, or those who never had the issue to begin with:

    I found some S7 trays on amazon. So, I emailed the seller to ask him/her if they're aware of the SD defect on S7's and if he/she can send me a picture of the tray they sell. Below is what they sent me.
    The question is:
    Is the dual sim card tray the one that's defective?

    If you received a new phone that doesn't have the issue or you never had the issue in the first place, please check and let us know. I'm willing to buy the trays and put this issue behind us.

    Thank y'all very much.

    Posted via the Android Central App
    Great find! I currently have the non dual sim one
    03-30-2016 08:24 AM
  23. John Tortorici's Avatar
    This isn't a small issue. Every time you get the notification, it's bc the SD card dismounted. If you are taking a video and this happens, the video stops or corrupts. If you are listening to music stored on the card, it stops. I believe the reason samsung did not activate the feature to store apps or use the SD card as internal memory is bc they knew of this issue and it would corrupt the phone. This is actually a very serious issue and there is no way that Samsung did not know about it.
    Devendra95 likes this.
    03-30-2016 08:31 AM
  24. rcb929's Avatar
    Hi
    I have an S7 with NO SD card problems.
    The card holder in mind is the one on the left.
    I hopes this helps!
    03-30-2016 08:37 AM
  25. hillybillycrash's Avatar
    Wow, but at the same time am not surprised

    Posted via the Android Central App
    03-30-2016 08:37 AM
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