06-10-2016 10:23 PM
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  1. RIs4's Avatar
    I need a little advice on what to do regarding my cracked Galaxy S7 Edge. My last phone was the Galaxy S6 Edge and I used it a full year without a case and somehow I managed to break my new phone within a week of using it. I received it from T-Mobile on March 2nd and broke it on the 9th. Long story short, it fell out of my pocket at the gym, fell on the matted floor and bounced into a metal machine (which ended up hitting the edge of the screen).

    I currently have no phone at the moment, used my sisters s6 Edge to take the pictures attached.

    Here is the main problem. I contacted Assurant (T-Mobile's insurance provider), and they said that the phone is currently out of stock. I have been without a phone now for 4 days, with no end in sight since it is such a new phone that they don't have an estimate on when the are getting more in stock.

    I went into T-Mobile yesterday and asked if they could give me a loaner for free while I wait but they said it would be a flip phone. This will not work for me since I use my phone for work emails throughout the week. To add Insult to injury, I am going on a mini vacation on Wednesday night to Sunday so I need a phone just in case work needs to contact me. Does anyone have any suggestions? I was thinking of going into T-Mobile, buying the Galaxy S7 Edge in black (only color in stock) and returning it after 7 days ($50 restocking fee). Does anyone have any better ideas?
    Attached Thumbnails Cracked S7 Edge - Advice-20160313_134649.jpg   Cracked S7 Edge - Advice-20160313_134746.jpg  
    03-13-2016 01:11 PM
  2. GT004's Avatar
    Buy a cheap £40 or equivalent $ android phone. Keep it as a spare when you get a replacement or sell it.
    Smply_Rckless likes this.
    03-13-2016 01:15 PM
  3. bsteppuhn's Avatar
    Can you check into screen repair shops? Have you tried samsung?

    Posted via the Android Central App
    03-13-2016 01:17 PM
  4. dpham00's Avatar
    I would just buy a cheap prepaid phone to use as a backup.
    03-13-2016 01:24 PM
  5. KimJongOMG's Avatar
    Just remember if you purchase another S7 and damage that phone in any way, you're out over 700 bucks. I'd just take the most prevalent advice here and buy a cheap smartphone to use until you can get your phone fixed.
    03-13-2016 01:49 PM
  6. wxman2003's Avatar
    Did T-Mobile take the phone from you? It looks like it still functions. If it functions, I would use it until a replacement comes in.
    reyno626 likes this.
    03-13-2016 02:16 PM
  7. brava27's Avatar
    Thank you for convincing me to use a case, always.
    03-13-2016 02:25 PM
  8. dov1978's Avatar
    Ouch, even in a case that would still have happened looking at where the damage is.

    Posted via the Android Central App
    03-13-2016 02:30 PM
  9. lterry913's Avatar
    can you just put a cheap screen cover or some clear packing tape over it and use it until your other phone arrives. I've seen people do this in the past so they don't cut their fingers.
    03-13-2016 02:38 PM
  10. metz65's Avatar
    That's why I always keep my previous phone. Pop in the Sim and instant replacement if needed.
    PapaGary and Denisew 1972 like this.
    03-13-2016 03:05 PM
  11. sfla99's Avatar
    I agree with the others, get a super cheap moto or something from best buy for like 50 and use that, or just use what you have even though it's less than ideal.

    Phone is hard to get right now part, sold out all over so they are probably being honest with time frames,
    03-13-2016 03:27 PM
  12. koves's Avatar
    Ouch, that's hard to look at

    Posted via the Android Central App
    03-13-2016 03:47 PM
  13. ahmadveg's Avatar
    wow that hurts. thats what i was nervous about with the edge, thats why i went with the s7. I agree with the previous members, go buy a cheap-o and use that one. I prefer to use my knock offs when i travel, they tend to take more of a beating as opposed to my daily "gem"
    03-13-2016 03:53 PM
  14. andrew_ackley's Avatar
    I need a little advice on what to do regarding my cracked Galaxy S7 Edge. My last phone was the Galaxy S6 Edge and I used it a full year without a case and somehow I managed to break my new phone within a week of using it. I received it from T-Mobile on March 2nd and broke it on the 9th. Long story short, it fell out of my pocket at the gym, fell on the matted floor and bounced into a metal machine (which ended up hitting the edge of the screen).

    I currently have no phone at the moment, used my sisters s6 Edge to take the pictures attached.

    Here is the main problem. I contacted Assurant (T-Mobile's insurance provider), and they said that the phone is currently out of stock. I have been without a phone now for 4 days, with no end in sight since it is such a new phone that they don't have an estimate on when the are getting more in stock.

    I went into T-Mobile yesterday and asked if they could give me a loaner for free while I wait but they said it would be a flip phone. This will not work for me since I use my phone for work emails throughout the week. To add Insult to injury, I am going on a mini vacation on Wednesday night to Sunday so I need a phone just in case work needs to contact me. Does anyone have any suggestions? I was thinking of going into T-Mobile, buying the Galaxy S7 Edge in black (only color in stock) and returning it after 7 days ($50 restocking fee). Does anyone have any better ideas?
    You could go online today and get the Samsung plus and file a claim but you'd be looking at a week at least. Or I'd put a screen protector on it and use it till they have replacements in Stock. My s6 edge broke like that and I used it with a broken edge for a couple of months. It's annoying but it can be done. Whoever fixes it will most likely be sending you a new phone.

    Posted via the Android Central App
    03-13-2016 04:19 PM
  15. andrew_ackley's Avatar
    What sucks is that a good case it a must with the edge.

    Posted via the Android Central App
    03-13-2016 04:21 PM
  16. RIs4's Avatar
    Thank you for all the feedback!

    Unfortunately the screen isn't 100% functional, if not I would take the advice many of you had and put a protector over the broken glass.
    I think I will go with the cheap android for a week or so like many of you suggested and wait until my insurance gets more inventory.

    As some of you suggested, I tried to look for repair shops & Samsung repair, but no one can do it yet because the phone just came out. Every person I have talked to is amazed I already broke the Galaxy S7 Edge with the official release date being March 11th.

    KimJong,
    That is an extremely good point about if the new phone broke within the 7 days. That did not even cross my mind, I would be out of a thousand dollars between the deductible and the broken 'loaner.'

    Paying 10$ a month (soon to be $12) plus the 175 deducible and waiting weeks for a replacement phone is a bit demoralizing. Especially since I have to give back my broken phone once I receive my new one in a few weeks. I am on the fence about insurance after I receive me new phone. I could probably fetch 3-400$ for the cracked Galaxy S7 Edge. Add the 175 deducible to what I would get for my cracked phone and I would save a lot of time and aggravation with the whole process. This might just be me talking out of frustration.

    Once again thanks for all the help!
    03-13-2016 05:36 PM
  17. srsgonu's Avatar
    You can get At&t Lumia 640 for $30. Go to at&t website and unlock it. You can try windows as back up for fun.

    Posted via the Android Central App
    Dan TheMan86 likes this.
    03-13-2016 06:02 PM
  18. Dan TheMan86's Avatar
    You can get At&t Lumia 640 for $30. Go to at&t website and unlock it. You can try windows as back up for fun.

    Posted via the Android Central App
    I was JUST about to say this! You can get a Windows Phone for diiiirt cheap and they are highly functional. The only mainstream app they don't have is snapchat. Only kids use that crap though
    03-15-2016 10:20 AM
  19. SR45's Avatar
    I wonder, what is stopping the smartphone manufactures from building a phone that is shatter proof like the Droid Turbo 2 ? Than we could rest more easily.

    Droid by Motorola | Verizon Wireless
    03-15-2016 10:36 AM
  20. LeoRex's Avatar
    Yeah... get a burner.... I mean, there's no way you'll get that repaired on your own channel. First off, the thing is so new, no one will have them in stock really... and second, they will be HELLISHLY expensive. I'm guessing that you'll be paying well into the $200's for a replacement screen.

    Now, you'll see 'replacement panels' for like $40 or so.. avoid those like the plague. Those are ONLY the glass, not the actual screen. Samsung bonds the AMOLED panel to the glass (aka SuperAMOLED), and removing the panel and reapplying it to the new glass, you aren't going to end up with a display that's as good a quality as you would just replacing the entire unit. And the S7E is a bit of a bear to take apart to get to that panel, anyone that rips that sucked apart to replace the screen, well, it will never be the same phone again.
    Joshua Zavala1 likes this.
    03-15-2016 10:40 AM
  21. Lfsnz67's Avatar
    You can get At&t Lumia 640 for $30. Go to at&t website and unlock it. You can try windows as back up for fun.

    Posted via the Android Central App
    As someone who did this last month while I'm waiting for my S7 edge, I can say that you don't need to have att unlock it, just put your SIM card in when before you first turn it on. Att even puts a note in the box telling you to do this.
    Pretty terrific phone for $30 too. I got two day battery life out of it consistently. Too bad the App Store is subpar...
    Dan TheMan86 likes this.
    03-15-2016 10:43 AM
  22. dpham00's Avatar
    I wonder, what is stopping the smartphone manufactures from building a phone that is shatter proof like the Droid Turbo 2 ? Than we could rest more easily.

    Droid by Motorola | Verizon Wireless
    It is plastic so it doesn't shatter, but the screen can still be damaged. And damages other than shattering isn't covered by warranty
    03-15-2016 10:46 AM
  23. Almeuit's Avatar
    I wonder, what is stopping the smartphone manufactures from building a phone that is shatter proof like the Droid Turbo 2 ? Than we could rest more easily.

    Droid by Motorola | Verizon Wireless
    Because they don't want to sacrifice screen quality due to it.
    03-15-2016 10:49 AM
  24. dpham00's Avatar
    I am surprised that insurance hasn't offered you another device as a replacement.
    03-15-2016 10:55 AM
  25. codeda's Avatar
    I was JUST about to say this! You can get a Windows Phone for diiiirt cheap and they are highly functional. The only mainstream app they don't have is snapchat. Only kids use that crap though
    Ditto here. My back up phone is a windows phone and it's always fairly enjoyable the few days here and there I use it. I couldn't use it full time, but it's a great cheap back up phone.
    Dan TheMan86 likes this.
    03-15-2016 01:47 PM
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