07-30-2018 04:55 PM
38 12
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  1. Danillo Duarte's Avatar
    I'm having this problem too. It says the app is blocked or not uninstalled.

    Really weird, since the app is on the phone and can only be deactivated. Really annoying.

    I guess I'll use Google's apps, then.
    07-11-2016 05:24 PM
  2. chanchan05's Avatar
    Are you guys online when opening the app? The MS Office apps you see when on TouchWiz are just shortcuts. Clicking them is supposed to open the Galaxy Apps Store and download the app first.
    07-11-2016 10:08 PM
  3. Drax dickens's Avatar
    I have a galaxy tab when I enter word or excel it takes me to Samsung galaxy apps instead of word or excel, it does for all the Microsoft apps except onenote can anyone help
    09-11-2016 03:50 PM
  4. chanchan05's Avatar
    I have a galaxy tab when I enter word or excel it takes me to Samsung galaxy apps instead of word or excel, it does for all the Microsoft apps except onenote can anyone help
    Because it's not yet installed. When it takes you to Galaxy Apps, install Word from there.
    09-11-2016 07:37 PM
  5. pjwk81's Avatar
    Why do these come through Galaxy Apps and not Play anyway? I could understand if there was a free subscription through Samsung involved.
    09-12-2016 04:43 AM
  6. chanchan05's Avatar
    Why do these come through Galaxy Apps and not Play anyway? I could understand if there was a free subscription through Samsung involved.
    Yes there is. Well not sure with your tab, but on my S7 Edge when the MS apps came from Galaxy Store, I was also given an additional 100GB on OneDrive.
    Bosbouer likes this.
    09-12-2016 04:51 AM
  7. pjwk81's Avatar
    Yes there is. Well not sure with your tab, but on my S7 Edge when the MS apps came from Galaxy Store, I was also given an additional 100GB on OneDrive.
    I got no subscription with my S7 Edge. The apps were there and seem tied to Galaxy Apps but they had very little function until I paid for my own subscription.
    09-12-2016 07:03 AM
  8. chanchan05's Avatar
    I got no subscription with my S7 Edge. The apps were there and seem tied to Galaxy Apps but they had very little function until I paid for my own subscription.
    I didn't pay for anything. I already had a Microsoft account I was using for my PC. After installing from the Galaxy Store I got a notification about redeeming the free 100GB from Samsung and Microsoft. If you have OneDrive installed I think the redeem button would appear in the settings.
    09-12-2016 07:23 AM
  9. Barry telesford's Avatar
    Hi all. Got my s7 edge. My Microsoft Word and Excel don't work. When I click to open the app, nothing happens. Anyone else with this issue?
    Thanks.
    Hi was your problem resolved?

    Word and excel is not opening for long on my s7edge too. It keeps saying that it has to close. How did you fix yours
    12-04-2016 12:53 PM
  10. kwizzk's Avatar
    Same Problem Here
    12-22-2016 12:16 PM
  11. AndroidArmageddon's Avatar
    Same issue with word and Excel on the S8+. If my resolution is in QHD mode ( normal ) nothing will even load.
    When I drop to power saving mode the app will open a document then just freeze and I can't even read it. This is supposed to be paid and supported software but it is junk!
    11-02-2017 03:38 PM
  12. Bosbouer's Avatar
    I got no subscription with my S7 Edge. The apps were there and seem tied to Galaxy Apps but they had very little function until I paid for my own subscription.
    You needed to create a Samsung account to make use of the collaboration between MS and Samsung
    11-04-2017 07:53 AM
  13. LouisemB's Avatar
    Ok. A quick update. I'm unable to fix the issue mentioned. Tried all the above suggestions. Thanks for trying to assist. One observation. Are the Microsoft apps baked into Marsh mellow? The reason I ask. Ive no way to remove them and reinstall. I can only disable them. Is this right?
    If you go into the play store, and search them you can sometimes uninstall or upgrade them from there. i can only upgrade despite it giving me the option to uninstall - it dose'nt work.
    But I have yet to be able to fix mine for more than 5 mins.
    07-30-2018 04:55 PM
38 12

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