07-30-2018 04:55 PM
38 12
tools
  1. uktivo's Avatar
    Hi all. Got my s7 edge. My Microsoft Word and Excel don't work. When I click to open the app, nothing happens. Anyone else with this issue?
    Thanks.
    03-14-2016 04:33 PM
  2. ZMc1834's Avatar
    Have you tried to restart phone after installing them? I had to do that for an app to work yesterday.

    I downloaded excel today, and it has been working fine for me.

    Posted via the Android Central App
    03-14-2016 04:49 PM
  3. Laura Knotek's Avatar
    Do you have 2 step verification on your Microsoft Account? If so, you'll need the Microsoft Authenticator app from the Google Play store.
    03-14-2016 04:52 PM
  4. dpham00's Avatar
    Try to clear cache and app data on the apps
    Laura Knotek likes this.
    03-14-2016 05:15 PM
  5. uktivo's Avatar
    Have you tried to restart phone after installing them? I had to do that for an app to work yesterday.

    I downloaded excel today, and it has been working fine for me.

    Posted via the Android Central App
    Yep restarted.
    ZMc1834 likes this.
    03-14-2016 05:19 PM
  6. uktivo's Avatar
    Do you have 2 step verification on your Microsoft Account? If so, you'll need the Microsoft Authenticator app from the Google Play store.
    Nope. I did transfer over from s6edge. Maybe that's the issue?
    03-14-2016 05:20 PM
  7. ZMc1834's Avatar
    Yep restarted.
    Hope you get them working.

    Posted via the Android Central App
    03-14-2016 05:20 PM
  8. uktivo's Avatar
    Try to clear cache and app data on the apps
    Sorry didn't work
    03-14-2016 05:22 PM
  9. uktivo's Avatar
    Ok. A quick update. I'm unable to fix the issue mentioned. Tried all the above suggestions. Thanks for trying to assist. One observation. Are the Microsoft apps baked into Marsh mellow? The reason I ask. Ive no way to remove them and reinstall. I can only disable them. Is this right?
    03-15-2016 01:24 AM
  10. PJRed2008's Avatar
    Are the Microsoft apps baked into Marsh mellow? The reason I ask. Ive no way to remove them and reinstall. I can only disable them. Is this right?
    It's my understanding the MS Office apps, with limited usability, are included with Marshmallow. If you didn't install them then, yes, they can't be uninstalled. Verizon apparently has deleted those apps on their phones.
    03-15-2016 07:02 AM
  11. uktivo's Avatar
    It's my understanding the MS Office apps, with limited usability, are included with Marshmallow. If you didn't install them then, yes, they can't be uninstalled. Verizon apparently has deleted those apps on their phones.
    OK well it's starting to make sense a bit more. I'm unable to remove them but if enabled when I look at the apps in the play store. They say update but I have no option or button to update.
    Is my only option to factor reset if I want to use these apps?

    If so. I will disable them and use Google docs etc instead.
    03-16-2016 02:06 AM
  12. PJRed2008's Avatar
    I would think you should be able to update them in the store if they're enabled on the phone, just like any other built-in. Don't know whether a reset would help or not, but I would disable them and go with Google.
    uktivo likes this.
    03-16-2016 11:49 AM
  13. japali68's Avatar
    I got same issue. Word & Excel seems to be part of the preinstalled bloatware. Can't run either app.
    03-20-2016 12:57 PM
  14. japali68's Avatar
    Tried restarting phone, no help. Today downloaded the MS office mobile app and in there clicked word and then excel. For both apps says my phone is not compatible. Ridiculous.
    03-21-2016 06:51 AM
  15. japali68's Avatar
    Further developments :took phone back to shop and they recommended leave it there for5-10 days or make factory reset. I did factory reset and now excel and word works. I think smtg happened when I did the data transfer from s6 to s7.
    uktivo likes this.
    03-22-2016 05:08 AM
  16. makaroni's Avatar
    Glad you got it working. Microsoft Word is life! Lol
    03-22-2016 08:31 AM
  17. japali68's Avatar
    Now for some reason the update of word does not work and excel does not open at all.
    05-12-2016 04:43 PM
  18. Bag of Leaves's Avatar
    What carrier do you have? I have Sprint and those apps didn't come with my phone. Another brand of office app came with it, but I disabled it because I already use Word/use Word on other devices, so I downloaded it from the app store.

    Have you checked the Samsung app store to see if it has your app to update it from there? Some of the pre-installed stuff updates from there instead of the Play store.
    05-13-2016 02:43 AM
  19. pjwk81's Avatar
    On mine, the office apps don't even show up in the Google Play store if you do a search. It's all through the Samsung store.

    If they were bundling them into the phone then the least they could have done was provide a minimum of 6 months subscription with them.
    05-13-2016 02:51 AM
  20. chanchan05's Avatar
    Samsung bundled them in. The apps you see are shortcuts for download through the Galaxy App Store. They still need to be downloaded hence you need a Samsung account.

    And they bundled an additional 100GB to your SkyDrive account with it (2 year subscription).
    Bosbouer likes this.
    05-13-2016 04:20 AM
  21. pjwk81's Avatar
    Samsung bundled them in. The apps you see are shortcuts for download through the Galaxy App Store. They still need to be downloaded hence you need a Samsung account.

    And they bundled an additional 100GB to your SkyDrive account with it (2 year subscription).
    The apps are bundled in, but you still need to buy your own Office 365 subscription to get any use of them.
    05-13-2016 07:15 AM
  22. chanchan05's Avatar
    The apps are bundled in, but you still need to buy your own Office 365 subscription to get any use of them.
    Nope. I have no Office 365 and I'm able to use them. You do need an Outlook.com email account, and that's it. You can use them for free.
    05-13-2016 08:04 AM
  23. pjwk81's Avatar
    Nope. I have no Office 365 and I'm able to use them. You do need an Outlook.com email account, and that's it. You can use them for free.
    My version of word wouldn't let me save anything unless I had a subscription just like if I installed it on another device without a subscription, even if I was signed in. I had to stump up €7 per month to access all the features and be allowed to save any work.
    05-13-2016 10:35 AM
  24. Bag of Leaves's Avatar
    I don't pay anything for Word on multiple mobile devices nor do I have an Outlook e-mail account. When I installed it on the first device I put it on (iPad), I just signed up for a free account with OneDrive and that's what it logs into on each device. My PC has an older version of Office, not 365, so I don't have a subscription (nor would I want one).
    chanchan05 likes this.
    05-14-2016 12:42 AM
  25. Corelianer's Avatar
    I have the same issue, Excel is not working. I upgraded from the S5 to the S7. I do have 2-factor authentication activated and I ave the microsoft authenticator. I always get the error "No apps can perform this action".

    I found an ugly work around, when I install the Microsoft Office app, and I open my excel with the microsoft office app, then I choose the excel app, press the <-- Arrow, then I can open the excel, but it's ugly. I would like to fix the problem
    07-06-2016 08:59 AM
38 12

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