1. crimsonroninx's Avatar
    I received my pre-order Samsung Galaxy S7 Edge on Friday (4 days ago). Last night I put the phone face down on a table for about a minute and when I picked it back up the screen was off and would not turn back on. There was nothing particularly special about the table other than it had an old internal 2TB HDD on it, and 2 monitors.

    I tried holding the power button down to hard reset, however that did not seem to have any effect. There are no LED indicators showing up on the phone, even when it is plugged in. I left it to charge over night, and now, almost 2 hours off charge, the phone is still warm, which indicates to me that the phone is still "on".

    Has anyone else experienced something like this? Any recommendations other than taking it back to the vendor?
    03-14-2016 04:34 PM
  2. jls1986's Avatar
    Did you try holding down the power button and the volume down button together for several seconds?
    crimsonroninx likes this.
    03-14-2016 04:38 PM
  3. crimsonroninx's Avatar
    Did you try holding down the power button and the volume down button together for several seconds?
    Bah, genius! That worked!

    Thanks so much.
    03-14-2016 04:40 PM
  4. jls1986's Avatar
    Bah, genius! That worked!

    Thanks so much.
    Glad to hear it
    jjar1125z likes this.
    03-14-2016 04:45 PM
  5. crimsonroninx's Avatar
    So what is the difference between holding the power button for several seconds, and holding the power + volume down button for several seconds?
    03-14-2016 04:49 PM
  6. dpham00's Avatar
    Force restart requires power plus volume down combination. This is similar to a battery pull where the battery is removable
    crimsonroninx likes this.
    03-14-2016 05:13 PM
  7. jls1986's Avatar
    Power + volume down forces a reboot. Same result as pulling the battery without actually being able to pull the battery.
    crimsonroninx likes this.
    03-14-2016 05:14 PM
  8. tlawaa's Avatar
    I had the same issue with mine this afternoon. Just got it on Friday. Thanks for the fix.
    03-14-2016 07:33 PM
  9. jjar1125z's Avatar
    Power + volume down forces a reboot. Same result as pulling the battery without actually being able to pull the battery.
    THANK YOU SOOOO MUCH!!!
    2 week old S7 just went totally dead on me, no response to power up, plug in charger and no lights/charge screen. Just totally black, I was cursing cause on my old phone I would just pull out the battery , wait, then insert battery and power up. ^^The above instructions worked like a charm
    03-17-2016 07:54 PM

Similar Threads

  1. Galaxy S7 Screen Timeout is stuck on 15 seconds
    By AC Question in forum Samsung Galaxy S7
    Replies: 6
    Last Post: 12-25-2016, 10:56 PM
  2. "Always On Mode"
    By skhalid93 in forum Samsung Galaxy S7 edge
    Replies: 14
    Last Post: 03-15-2016, 08:11 PM
  3. Replies: 1
    Last Post: 03-14-2016, 05:41 PM
  4. Why don't i have emojis on my Google keyboard
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-14-2016, 04:50 PM
  5. Which Watch to go with my galaxy s7
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 03-14-2016, 03:54 PM
LINK TO POST COPIED TO CLIPBOARD