1. Chrispcb30's Avatar
    So I'm having some issues with Pandora where one song plays and then it goes into loading and the next song doesn't play. Same for Sirius radio it losing connection and doesn't start again, and my YouTube is slow and I keep getting no internet connection pop ups. I had the galaxy note 4 and never had these issues. Any ideas on what it could be? Phone is awesome and I don't want this to be a downfall.
    03-14-2016 04:44 PM
  2. Laura Knotek's Avatar
    Are you using WiFi or mobile data?
    03-14-2016 04:46 PM
  3. Chrispcb30's Avatar
    Im using mobile data at the moment, but it also happens when I use wifi
    03-14-2016 04:52 PM
  4. 05 TypeS DC5's Avatar
    Anyone still experiencing this issue? it seems like ever since Pandora updated their app i've began having isuess. I have an S7 non edge, and I can't load any songs when on mobile network, I see songs change but they never load. For me this just started happening this week.
    03-22-2016 12:15 PM
  5. racingvike's Avatar
    I still have the issue with iHeart Radio, but do not have it with Sirius. I suspect it has something to do with power saving, because the only time it happens on iHeart is when I am unplugged from a power source.
    03-22-2016 12:17 PM
  6. racingvike's Avatar
    I figured it out. Go to battery->battery usage->more->optimize battery usage. Click all apps in the drop down. Go through the list and shut off optimization for the specific apps (ie Pandora, Sirius, YouTube). Should cure the issue.

    I really didn't figure it out all on my own. Had an issue with email not syncing and this was the fix that worked from another user. Just remembered that and tried it for this issue and it seems to have resolved the issue I was seeing with iHeartRadio.
    03-22-2016 01:30 PM
  7. lterry913's Avatar
    Optimization wasn't turned on in any of my apps.are you saying it helped to turn them on for all then turn off the apps that are giving trouble?
    03-22-2016 02:46 PM
  8. racingvike's Avatar
    No, mine were turned on because I was on power saving. I assume if none were on for you it's because you don't have power saving on? Good distinction to make!
    03-22-2016 03:44 PM
  9. ekuD_88's Avatar
    I figured it out. Go to battery->battery usage->more->optimize battery usage. Click all apps in the drop down. Go through the list and shut off optimization for the specific apps (ie Pandora, Sirius, YouTube). Should cure the issue.

    I really didn't figure it out all on my own. Had an issue with email not syncing and this was the fix that worked from another user. Just remembered that and tried it for this issue and it seems to have resolved the issue I was seeing with iHeartRadio.
    Thanks racingvike! This fixed the issue with the internet connection. Was bumming out because I can't live without my music but you saved the day!
    racingvike likes this.
    03-22-2016 08:53 PM
  10. ericviolette's Avatar
    Easy fix.....I had the same issues until I did this. Goto settings, mobile networks, network mode, if you're in LTG/3G/2G auto connect, change connection to 3G/2G auto connect. Wait until your phone changes connections. About a minute later, change back to 4G LTD by selecting LTG/3G/2G. it will now work normally. Ensure pandora is closed while changing settings.
    03-23-2016 12:38 PM

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