04-04-2017 10:49 AM
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  1. Mikey19251969's Avatar
    I have 2 att samsung galaxy s6 edge and I can't get my video call to work and there both is on att
    06-23-2016 10:00 PM
  2. RayZ23's Avatar
    I have 2 att samsung galaxy s6 edge and I can't get my video call to work and there both is on att
    Ive been reading this blog and keep seeing the same thing that both phones have to be on same carrier and be the same phone but ive done it with a note 5 on tmobile to a cheap lg phone on metro maybe becase they share the same network but they were different phones
    07-06-2016 08:51 PM
  3. J Santiago's Avatar
    My mother and I have s7 edge which we can video chat but my father has the s7 active and can not video call with us.
    07-08-2016 12:17 AM
  4. tugwife22's Avatar
    Did they happen to tell you what you needed to do to make it work? My fiance just got the s7 and i have the s7 and it's not working for us either.
    07-20-2016 05:44 PM
  5. Pandabeartx's Avatar
    My husband and I both have T-Mobile and it works for us.
    Is there something I need to do? My daughter and son have Note5, I have S7 they get video calling but it won't work in my phone. They don't have a problem.
    08-22-2016 11:46 AM
  6. Shaniceham's Avatar
    My husband and I both have T-Mobile and it works for us.
    Me and my husband's have T- Mobile but the icon video call
    09-05-2016 08:33 PM
  7. ecfritts's Avatar
    I know it's not the same (and uses data if not on wifi) but has anyone used Google Duo? I was thinking of giving this a try (almost my whole family are iPhone users), I have used Tango in the past and was looking for something different.
    09-06-2016 09:10 PM
  8. TMavC5's Avatar
    We both have the galaxy s7 edge but the video icon doesn't appear in contacts just phone and messaging
    If you trying to dial other party from Favorite you won't see the Video Icon. Just do it from contact. The video icon will appear. My little one love to video chat with me on my way home. Work awesome
    Pandabeartx likes this.
    09-07-2016 12:39 AM
  9. naturalguy's Avatar
    Just use Duo it works great
    09-07-2016 06:28 AM
  10. Jason Fournier1's Avatar
    It doesn't have to be two newer Samsung, just phones that support VoLTE (at least on Verizon) except iPhone have not turned that feature on yet, although they do HD calling on VoLTE. Also again on Verizon doing a video call does use data.
    09-07-2016 11:27 AM
  11. Annalese Rios's Avatar
    Both on same carrier?
    We have the same carrier but I have lg and he has Samsung it use to work but I got the lg g5 and now mine won't work at all
    His will start but then say I'm unavail
    09-07-2016 09:39 PM
  12. Annalese Rios's Avatar
    Both on same carrier?
    We have the same carrier but I have lg and he has Samsung it use to work but I got the lg g5 and now mine won't work at all
    His will start but then say I'm unavailable and I have all the settings enabled for it so idk what I'm doing wrong
    09-07-2016 09:39 PM
  13. Myndbent7's Avatar
    I have the s7 active, everyone else has s7, s7 edge and s6.... mine is the only one that doesn't do video calling, even though the video calling is turned on
    09-13-2016 07:01 PM
  14. Karen Hildebrand's Avatar
    Settings>advanced calling>turn on advanced and video calling. Check ur settings ...mine works different phones but same carrier
    09-13-2016 07:25 PM
  15. Marchelle76's Avatar
    Can not figure out how to make a video call the icon doesn't even show up when I bring up the contact and I know they also have the s7 edge. Everything is enabled what am I doing wrong.
    I found out that the carrier must allow you to surf the Internet while talking on the phone. My sister has a S7 and I the note 5 she's on sprint and me t mobile we can't video call because Sprint doesn't allow using the Internet while on a phone call. My other sister has Metro and a Samsung J7 and me the note 5 we can video call each other with no problem. So check with the carrier to see if it's allow.
    12-09-2016 04:13 AM
  16. parem2016's Avatar
    I have one lenovo phone it can not video chat and voice call did u can help me on my problem.
    03-27-2017 05:10 AM
  17. Mike88 1's Avatar
    Unfortunately
    04-04-2017 10:49 AM
42 12

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