03-23-2016 04:50 AM
83 ... 234
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  1. rbiowa's Avatar
    My problem is that many of the responses have been is that somehow I'm trying to make Samsung (Android) look bad and go back to Apple to prove a point. Thank you to all that have offered advice and a supportive response. For those that question my motive, I'll call bul*^hit on that acquisition. I've owned at least 10 android and apple phones in the last three years. I don't like/dislike either OS. I'm looking for a phone that meets my needs/desires. I love how iPhone 'always' works. I love how Android is more customizable. I've been disappointed on how many Android apps are not as 'polished' as iOS. I've been disappointed that when I return to iOS that I'm annoyed that it is what it is and I can't do anything about it. I've been disappointed that I needed to restart my Android phones a few times a week because they've 'locked up'. I purchased an iPhone 6 and then an iPhone 6s Plus. Now I've decided to give Android another shot becuse I truly want to give it a shot. I want to because I find the curved screen, expandable storage and a level of customization appealing and I want to give another try. So, it didn't go smooth and I was frustrated by the lack of support. Some came to my support on my Apple support comments, and for you nay sayers, I have never been disappointed by Apple customer service EVER. Does that make me an Apple lover trying to put down Android by my REAL experience? Seriously? NO! Why have I crapped away so much money on HTC EVO's, Samsung S whatever, HTC M7, HTC M9, LG whatever, Nokia (to try Window?)?. Yes and THREE iPhone 5s's? Either I have a smartphone fetish or I'm am still in pursuit of the BEST smartphone I can find. Please don't EVER accuse me of baiting the participants of whatever forum I make my statement on as an attempt to trash any one 'category' of smartphone to make another look better. My honest opinion. My honest experience. If you can't offer a constructive comment, then just shut up!
    03-18-2016 11:03 PM
  2. Aquila's Avatar
    My problem is that many of the responses have been is that somehow I'm trying to make Samsung (Android) look bad and go back to Apple to prove a point. Thank you to all that have offered advice and a supportive response. For those that question my motive, I'll call bul*^hit on that acquisition. I've owned at least 10 android and apple phones in the last three years. I don't like/dislike either OS. I'm looking for a phone that meets my needs/desires. I love how iPhone 'always' works. I love how Android is more customizable. I've been disappointed on how many Android apps are not as 'polished' as iOS. I've been disappointed that when I return to iOS that I'm annoyed that it is what it is and I can't do anything about it. I've been disappointed that I needed to restart my Android phones a few times a week because they've 'locked up'. I purchased an iPhone 6 and then an iPhone 6s Plus. Now I've decided to give Android another shot becuse I truly want to give it a shot. I want to because I find the curved screen, expandable storage and a level of customization appealing and I want to give another try. So, it didn't go smooth and I was frustrated by the lack of support. Some came to my support on my Apple support comments, and for you nay sayers, I have never been disappointed by Apple customer service EVER. Does that make me an Apple lover trying to put down Android by my REAL experience? Seriously? NO! Why have I crapped away so much money on HTC EVO's, Samsung S whatever, HTC M7, HTC M9, LG whatever, Nokia (to try Window?)?. Yes and THREE iPhone 5s's? Either I have a smartphone fetish or I'm am still in pursuit of the BEST smartphone I can find. Please don't EVER accuse me of baiting the participants of whatever forum I make my statement on as an attempt to trash any one 'category' of smartphone to make another look better. My honest opinion. My honest experience. If you can't offer a constructive comment, then just shut up!
    I agree with most of your points, except the shut up part. Just tone it down a little bit and we're good. While several people wanted to make this android vs apple, blah blah - I'm more happy that you got your issue worked out and that those folks came out to help. Ignore haters and live like you want
    Laura Knotek and cwbcpa like this.
    03-18-2016 11:39 PM
  3. zipro's Avatar
    No carriers will do loaner phones.
    Swisscom does.
    03-19-2016 12:24 AM
  4. anon(27512)'s Avatar
    I received my new S7 Edge on Tuesday the 8th. Moving from an iPhone 6s Plus. Love the phone. Feels great in your hand. Would have enjoyed sticking with it, but.... Last night when I got on my flight from Atlanta, I went to turn the phone off and found that the on/off button no longer worked. I then tried the volume up button, it works, but the volume down button doesn't. Haven't dropped it. In fact it's still pristine. I went online this morning with Verizon and was instructed to go a company store and exchange it. Over lunch I went to Verizon and was told that they don't have 'any' in stock and aren't expecting any until early next month. To be fair it's because I have the infamous Silver S7 Edge. I asked, what I was supposed to do in the meantime. Could I get a loaner? No, rather abruptly, I was told to call Samsung. I called Samsung and was on hold for 22 minutes and 35 seconds until a CS representative came on the line. I was told that I could send it in for repair. I replied that it's only 9 days old, I want it replaced. She said the only way to get a replacement is to see my service provider. Samsung will only repair. So, since I'm in my 14 day window and I haven't sold my iPhone yet, I'm returning it tomorrow and reactivating my 6S plus. Sorry, I tried to switch, but I'm quite sure that I would have gotten a more satisfactory response with Apple in a timely manner. Bad service from Verizon, worse from Samsung. I should also add that I have 4 cell phone lines, 3 iPad lines, home phone and jet pack from Verizon. Obviously they don't care about how much $$$ I spend with them monthly.
    You're correct. Apple would've exchanged. I've done it twice before.

    Posted via the Android Central App
    03-19-2016 02:18 AM
  5. balthuszar's Avatar
    I received my new S7 Edge on Tuesday the 8th. Moving from an iPhone 6s Plus. Love the phone. Feels great in your hand. Would have enjoyed sticking with it, but.... Last night when I got on my flight from Atlanta, I went to turn the phone off and found that the on/off button no longer worked. I then tried the volume up button, it works, but the volume down button doesn't. Haven't dropped it. In fact it's still pristine. I went online this morning with Verizon and was instructed to go a company store and exchange it. Over lunch I went to Verizon and was told that they don't have 'any' in stock and aren't expecting any until early next month. To be fair it's because I have the infamous Silver S7 Edge. I asked, what I was supposed to do in the meantime. Could I get a loaner? No, rather abruptly, I was told to call Samsung. I called Samsung and was on hold for 22 minutes and 35 seconds until a CS representative came on the line. I was told that I could send it in for repair. I replied that it's only 9 days old, I want it replaced. She said the only way to get a replacement is to see my service provider. Samsung will only repair. So, since I'm in my 14 day window and I haven't sold my iPhone yet, I'm returning it tomorrow and reactivating my 6S plus. Sorry, I tried to switch, but I'm quite sure that I would have gotten a more satisfactory response with Apple in a timely manner. Bad service from Verizon, worse from Samsung. I should also add that I have 4 cell phone lines, 3 iPad lines, home phone and jet pack from Verizon. Obviously they don't care about how much $$$ I spend with them monthly.
    had a similar experience with samsung and verizon, oddly. back when the galaxy s series first started, when all the carriers had their own version. verizon had the fascinate. it was well known that the galaxy s series had problems with the gps locking on, about a month after we had the phone, we were sent an update to fix the gps, but that update broke the emergency call button. about a week later they sent out an update to fix the emergency call button, but that update broke kies(or whatever allowed you to connect your phone to a computer and transfer data)...we called verizon, verizon told us to call samsung, as it was 'their update.' samsung told us since it still worked as a phone, it wasn't broken, and there wasn't anything they were going to do. this is one of the reasons i jumped off of verizon as soon as i had the chance, and also why i'll never buy another samsung mobile product
    03-19-2016 12:34 PM
  6. deparson's Avatar
    If a phone is broken and under warranty Verizon will swap it out. Just take the phone to a good Verizon corporate owned store and demonstrate the defect.

    I would suggest not going into a big story about updates - just say "This used to work like this and now it is broken." Offer to show them that it works on a new phone of the same model in store if there are any questions.
    michellebjohn likes this.
    03-19-2016 02:02 PM
  7. Samuel Orris's Avatar
    iPhone 6s Plus to Galaxy S7 edge. Really a good experience.
    03-23-2016 03:27 AM
  8. RockyMin's Avatar
    So it wasn't a hardware button issue, just a one off early software glitch. Are we sure. It didn't sound like it. It sounded like the Power button wouldn't respond for a while, and it should. Advice for other early sufferers anyhow. Samsung make Recovery or rebooting easy.
    Well, since the fix requires you to hold both non responsive buttons in and you do in fact wind up getting a response from that (rebooting to the recovery menu), I'd definitely say it's not a hardware problem at all, but a software glitch. Also, it hasn't happened to me again at all since that first time.
    Aquila likes this.
    03-23-2016 04:50 AM
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