sent my daughter's S7 (gold) in for warranty repair due to charging port no longer working; paint was rubbed off home button from use. (she is 17) Got a notice today that the ticket was cancelled and phone sent back to me un-repaired. In the notes, OOW (out of warranty) BY CONDITION, PAINT IS PEELING OFF OF THE HOME KEY (LCD NEEDS TO BE REPLACED) I called them and asked if they had even checked the charging port; which is the problem we have; answer was no. In transit back to me now and I am supposed to get a call from escalations. Will update when this is over.. In the case that they don't make good on this cosmetic issue, I will be one of the thousands never to purchase a Samsung device again..