Returned My S7 Edge Device

[lsmith9523]

Man, it was a tough decision, but I decided to return my S7 Edge (Silver) device. I love the phone, but I had three issues that would not go away.
1. Bluetooth connection was "hit and miss" with all three of our cars.
2. At times notifications would sound although my phone was on vibrate. This is not acceptable in client meeting and/or church.
3. Horrible static when using the AUX port, regardless of aux cable in vehicle or provided headphones.

I tried numerous factory reset's; cleared cache partition. I worked with both T-Mobile tech support and Samsung Tech support.
Samsung wanted me to send the device to their repair department and have the device evaluated and possibly repaired. Since I was three days shy of my T-Mobile return window, I didn't want to take a chance on receiving a "refurb" since this is a brand new device, so I decided to do the return back to T-Mobile. Since the new devices from T-Mobile are back ordered, I popped my sim back into my 6 Edge Plus, and will use it until maybe some of these issues are addressed and the demand for this particular device is not as great...

I really love the S7 E device and hope these bugs will be addressed. I will be back...

 

[dpham00]

Sorry to hear that. I don't have any of those problems.

 

[rkkeller]

Same here no problems at all. For the BT I had to remove all my other devices then add the S7E to get it working, but not sure if the phone or the car. Also from what I understand some notifications are supposed to sound no matter what mode the phone is in. Not sure which ones, just heard that before.

 

[dmlv]

Surprised they didn't just offer you a new unit and if it kept up then return.

Posted via the Android Central App

 

[Techno-guy]

I've had bluetooth issues with my wireless Jaybird headphones but fortunately not with my car. I'm pretty certain it's the phone since I've deleted and re-paired the headphones many times with no success and it worked fine before the S7. Too bad OP had the same issue with his cars. Samsung clearly needs to release some sort of Bluetooth fix for the S7.

 

[anon(1733)]

So far is have had no issues with mine. It paired with my car and wireless beats headphones without issue. I will keep a eye on it now and report if I have similar issues. Sorry to hear those with Bluetooth issues.

 

[munnarg]

I've had bluetooth issues with my wireless Jaybird headphones but fortunately not with my car. I'm pretty certain it's the phone since I've deleted and re-paired the headphones many times with no success and it worked fine before the S7. Too bad OP had the same issue with his cars. Samsung clearly needs to release some sort of Bluetooth fix for the S7.

I haven't synced with my Bluebud Xs yet, but I had issues with them randomly dropping connection and pausing the audio on my S6 edge. I think it might be the headphones themselves and not the phone.

 

[PsychDoc]

Not a problem here. Wifi, BT and speaker all work flawlessly.

 

[Lobwedgephil]

Have not experienced one of those issues, sounds like you got a bum device.

 

[rong21]

Why the finality of returning it for good instead of getting a replacement device?

 

[Laserbutt]

Why not just get a replacement, should give you a new phone out of a store. Verizon calls this a "worry free guarantee" gotta believe TMOBILE has a similar policy..

As a side note: I have not had a single issue with my Verizon S7e, and yes I did just knock on wood.

Ftr, I've connected Bluetooth to my Subaru, Hyundai, and a Bluetooth soundbar.

 

[dov1978]

Only Bluetooth issue I've encountered paired to my car stereo is if I'm playing music to it and I get a message etc the music volume will dip but no notification tone is heard wheras before with my s6 I'd get the notification tone through the stereo AND on the phone loud n clear

Posted via the Android Central App

 

[datgoldmember]

Man, it was a tough decision, but I decided to return my S7 Edge (Silver) device. I love the phone, but I had three issues that would not go away.
1. Bluetooth connection was "hit and miss" with all three of our cars.
2. At times notifications would sound although my phone was on vibrate. This is not acceptable in client meeting and/or church.
3. Horrible static when using the AUX port, regardless of aux cable in vehicle or provided headphones.

I tried numerous factory reset's; cleared cache partition. I worked with both T-Mobile tech support and Samsung Tech support.
Samsung wanted me to send the device to their repair department and have the device evaluated and possibly repaired. Since I was three days shy of my T-Mobile return window, I didn't want to take a chance on receiving a "refurb" since this is a brand new device, so I decided to do the return back to T-Mobile. Since the new devices from T-Mobile are back ordered, I popped my sim back into my 6 Edge Plus, and will use it until maybe some of these issues are addressed and the demand for this particular device is not as great...

I really love the S7 E device and hope these bugs will be addressed. I will be back...

Sorry about all the issues man..I only have the issue with the aux port in car/wired earbuds and I was told to use the UHQ upscaler to fix that static/hiss..needless to say it hasn't helped...I have the silver version also and demand appears to be high for it across all carriers..really don't want to return it because I really like the look and feel,however I don't see a fix for the headset port issue.. Quality control problem possibly?

Posted via the Android Central App

 

[daddyd302]

Man, it was a tough decision, but I decided to return my S7 Edge (Silver) device. I love the phone, but I had three issues that would not go away.
1. Bluetooth connection was "hit and miss" with all three of our cars.
2. At times notifications would sound although my phone was on vibrate. This is not acceptable in client meeting and/or church.
3. Horrible static when using the AUX port, regardless of aux cable in vehicle or provided headphones.

I tried numerous factory reset's; cleared cache partition. I worked with both T-Mobile tech support and Samsung Tech support.
Samsung wanted me to send the device to their repair department and have the device evaluated and possibly repaired. Since I was three days shy of my T-Mobile return window, I didn't want to take a chance on receiving a "refurb" since this is a brand new device, so I decided to do the return back to T-Mobile. Since the new devices from T-Mobile are back ordered, I popped my sim back into my 6 Edge Plus, and will use it until maybe some of these issues are addressed and the demand for this particular device is not as great...

I really love the S7 E device and hope these bugs will be addressed. I will be back...

As for now #2 can be fixed manually. It's no big deal for me as I just manually turn it off. It's easier for me to feel the vibration then hear it.

 

[skinnytoo2]

No BT issues at all. I have paired 5 devices so far. The notification issue for me may be user error. But I do get notifications while in do not disturb mode. I checked the rules and exceptions and can't figure out why I still get em. It is certainly frustrating while in a meeting. Aux port works fine.

 

[daddyd302]

No BT issues at all. I have paired 5 devices so far. The notification issue for me may be user error. But I do get notifications while in do not disturb mode. I checked the rules and exceptions and can't figure out why I still get em. It is certainly frustrating while in a meeting. Aux port works fine.

You have to manually turn off notification. There is no other way around it until Samsung fixes it. I can't believe they let this slip on the S7 when the S6 didn't have this issue. You can still get notification via vibration mode even if notification is off.

 

[bable]

Why the finality of returning it for good instead of getting a replacement device?

T-Mobile has a silly separation where if you order the phone online then physical stores usually won't swap your device out and vice versa, so while brick and mortar stores may have inventory it's back ordered on the website so he's sol. It's really annoying but at least they added porn to the unlimited streaming.

 

[Morty2264]

As far as issues go, I can certainly understand why those (along with the subsequent factory resets and "you need to send it in" remark from Samsung) caused you to eventually return the device. Definitely understand about the needing-it-to-be-silent for meetings and Church! Hopefully these bugs/glitches get addressed soon. At least you have your previous device to use while you wait!

 

[lsmith9523]

I appreciate the support from those who understand. I asked for a replacement device and T-Mobile said they were back ordered and could not tell me when a Silver device would be available. All three areas of T-Mobile support (Cust Service, Tech Support, Executive Response Team) advised me to wait and see if Samsung releases any software tweaks.. They suggested that, if possible, give it a little time before re-ordering a new device, as to allow the supply to replenish. This solution is fine with me since I have my S6 Edge Plus that still works great. My plan it to let things settle down, let inventory replenish and revisit the S7 Edge in a month or so. I love the device.

 

[barskin]

I appreciate the support from those who understand. I asked for a replacement device and T-Mobile said they were back ordered and could not tell me when a Silver device would be available. All three areas of T-Mobile support (Cust Service, Tech Support, Executive Response Team) advised me to wait and see if Samsung releases any software tweaks.. They suggested that, if possible, give it a little time before re-ordering a new device, as to allow the supply to replenish. This solution is fine with me since I have my S6 Edge Plus that still works great. My plan it to let things settle down, let inventory replenish and revisit the S7 Edge in a month or so. I love the device.

I've thought about that. I knew if, for any reason, I had a device with a problem so much that I had to exchange it, it wouldn't be possible, beacause I have the silver one.