1. lsmith9523's Avatar
    Man, it was a tough decision, but I decided to return my S7 Edge (Silver) device. I love the phone, but I had three issues that would not go away.
    1. Bluetooth connection was "hit and miss" with all three of our cars.
    2. At times notifications would sound although my phone was on vibrate. This is not acceptable in client meeting and/or church.
    3. Horrible static when using the AUX port, regardless of aux cable in vehicle or provided headphones.

    I tried numerous factory reset's; cleared cache partition. I worked with both T-Mobile tech support and Samsung Tech support.
    Samsung wanted me to send the device to their repair department and have the device evaluated and possibly repaired. Since I was three days shy of my T-Mobile return window, I didn't want to take a chance on receiving a "refurb" since this is a brand new device, so I decided to do the return back to T-Mobile. Since the new devices from T-Mobile are back ordered, I popped my sim back into my 6 Edge Plus, and will use it until maybe some of these issues are addressed and the demand for this particular device is not as great...

    I really love the S7 E device and hope these bugs will be addressed. I will be back...
    Morty2264 likes this.
    03-19-2016 08:07 AM
  2. dpham00's Avatar
    Sorry to hear that. I don't have any of those problems.
    Leykis likes this.
    03-19-2016 08:14 AM
  3. rkkeller's Avatar
    Same here no problems at all. For the BT I had to remove all my other devices then add the S7E to get it working, but not sure if the phone or the car. Also from what I understand some notifications are supposed to sound no matter what mode the phone is in. Not sure which ones, just heard that before.
    03-19-2016 08:42 AM
  4. dmlv's Avatar
    Surprised they didn't just offer you a new unit and if it kept up then return.

    Posted via the Android Central App
    03-19-2016 09:06 AM
  5. Techno-guy's Avatar
    I've had bluetooth issues with my wireless Jaybird headphones but fortunately not with my car. I'm pretty certain it's the phone since I've deleted and re-paired the headphones many times with no success and it worked fine before the S7. Too bad OP had the same issue with his cars. Samsung clearly needs to release some sort of Bluetooth fix for the S7.
    03-19-2016 09:08 AM
  6. areyes163's Avatar
    So far is have had no issues with mine. It paired with my car and wireless beats headphones without issue. I will keep a eye on it now and report if I have similar issues. Sorry to hear those with Bluetooth issues.
    03-19-2016 10:34 AM
  7. munnarg's Avatar
    I've had bluetooth issues with my wireless Jaybird headphones but fortunately not with my car. I'm pretty certain it's the phone since I've deleted and re-paired the headphones many times with no success and it worked fine before the S7. Too bad OP had the same issue with his cars. Samsung clearly needs to release some sort of Bluetooth fix for the S7.
    I haven't synced with my Bluebud Xs yet, but I had issues with them randomly dropping connection and pausing the audio on my S6 edge. I think it might be the headphones themselves and not the phone.
    03-19-2016 12:34 PM
  8. PsychDoc's Avatar
    Not a problem here. Wifi, BT and speaker all work flawlessly.
    03-19-2016 12:37 PM
  9. Lobwedgephil's Avatar
    Have not experienced one of those issues, sounds like you got a bum device.
    03-19-2016 12:44 PM
  10. rong21's Avatar
    Why the finality of returning it for good instead of getting a replacement device?
    03-19-2016 01:12 PM
  11. Laserbutt's Avatar
    Why not just get a replacement, should give you a new phone out of a store. Verizon calls this a "worry free guarantee" gotta believe TMOBILE has a similar policy..

    As a side note: I have not had a single issue with my Verizon S7e, and yes I did just knock on wood.

    Ftr, I've connected Bluetooth to my Subaru, Hyundai, and a Bluetooth soundbar.
    03-19-2016 01:30 PM
  12. dov1978's Avatar
    Only Bluetooth issue I've encountered paired to my car stereo is if I'm playing music to it and I get a message etc the music volume will dip but no notification tone is heard wheras before with my s6 I'd get the notification tone through the stereo AND on the phone loud n clear

    Posted via the Android Central App
    03-19-2016 01:32 PM
  13. datgoldmember's Avatar
    Man, it was a tough decision, but I decided to return my S7 Edge (Silver) device. I love the phone, but I had three issues that would not go away.
    1. Bluetooth connection was "hit and miss" with all three of our cars.
    2. At times notifications would sound although my phone was on vibrate. This is not acceptable in client meeting and/or church.
    3. Horrible static when using the AUX port, regardless of aux cable in vehicle or provided headphones.

    I tried numerous factory reset's; cleared cache partition. I worked with both T-Mobile tech support and Samsung Tech support.
    Samsung wanted me to send the device to their repair department and have the device evaluated and possibly repaired. Since I was three days shy of my T-Mobile return window, I didn't want to take a chance on receiving a "refurb" since this is a brand new device, so I decided to do the return back to T-Mobile. Since the new devices from T-Mobile are back ordered, I popped my sim back into my 6 Edge Plus, and will use it until maybe some of these issues are addressed and the demand for this particular device is not as great...

    I really love the S7 E device and hope these bugs will be addressed. I will be back...
    Sorry about all the issues man..I only have the issue with the aux port in car/wired earbuds and I was told to use the UHQ upscaler to fix that static/hiss..needless to say it hasn't helped...I have the silver version also and demand appears to be high for it across all carriers..really don't want to return it because I really like the look and feel,however I don't see a fix for the headset port issue.. Quality control problem possibly?

    Posted via the Android Central App
    03-19-2016 01:44 PM
  14. daddyd302's Avatar
    Man, it was a tough decision, but I decided to return my S7 Edge (Silver) device. I love the phone, but I had three issues that would not go away.
    1. Bluetooth connection was "hit and miss" with all three of our cars.
    2. At times notifications would sound although my phone was on vibrate. This is not acceptable in client meeting and/or church.
    3. Horrible static when using the AUX port, regardless of aux cable in vehicle or provided headphones.

    I tried numerous factory reset's; cleared cache partition. I worked with both T-Mobile tech support and Samsung Tech support.
    Samsung wanted me to send the device to their repair department and have the device evaluated and possibly repaired. Since I was three days shy of my T-Mobile return window, I didn't want to take a chance on receiving a "refurb" since this is a brand new device, so I decided to do the return back to T-Mobile. Since the new devices from T-Mobile are back ordered, I popped my sim back into my 6 Edge Plus, and will use it until maybe some of these issues are addressed and the demand for this particular device is not as great...

    I really love the S7 E device and hope these bugs will be addressed. I will be back...
    As for now #2 can be fixed manually. It's no big deal for me as I just manually turn it off. It's easier for me to feel the vibration then hear it.
    03-19-2016 02:32 PM
  15. skinnytoo2's Avatar
    No BT issues at all. I have paired 5 devices so far. The notification issue for me may be user error. But I do get notifications while in do not disturb mode. I checked the rules and exceptions and can't figure out why I still get em. It is certainly frustrating while in a meeting. Aux port works fine.
    03-19-2016 02:39 PM
  16. daddyd302's Avatar
    No BT issues at all. I have paired 5 devices so far. The notification issue for me may be user error. But I do get notifications while in do not disturb mode. I checked the rules and exceptions and can't figure out why I still get em. It is certainly frustrating while in a meeting. Aux port works fine.
    You have to manually turn off notification. There is no other way around it until Samsung fixes it. I can't believe they let this slip on the S7 when the S6 didn't have this issue. You can still get notification via vibration mode even if notification is off.
    03-19-2016 02:59 PM
  17. bable's Avatar
    Why the finality of returning it for good instead of getting a replacement device?
    T-Mobile has a silly separation where if you order the phone online then physical stores usually won't swap your device out and vice versa, so while brick and mortar stores may have inventory it's back ordered on the website so he's sol. It's really annoying but at least they added porn to the unlimited streaming.
    rong21 likes this.
    03-20-2016 10:01 AM
  18. Morty2264's Avatar
    As far as issues go, I can certainly understand why those (along with the subsequent factory resets and "you need to send it in" remark from Samsung) caused you to eventually return the device. Definitely understand about the needing-it-to-be-silent for meetings and Church! Hopefully these bugs/glitches get addressed soon. At least you have your previous device to use while you wait!
    03-20-2016 01:03 PM
  19. lsmith9523's Avatar
    I appreciate the support from those who understand. I asked for a replacement device and T-Mobile said they were back ordered and could not tell me when a Silver device would be available. All three areas of T-Mobile support (Cust Service, Tech Support, Executive Response Team) advised me to wait and see if Samsung releases any software tweaks.. They suggested that, if possible, give it a little time before re-ordering a new device, as to allow the supply to replenish. This solution is fine with me since I have my S6 Edge Plus that still works great. My plan it to let things settle down, let inventory replenish and revisit the S7 Edge in a month or so. I love the device.
    03-21-2016 08:14 AM
  20. barskin's Avatar
    I appreciate the support from those who understand. I asked for a replacement device and T-Mobile said they were back ordered and could not tell me when a Silver device would be available. All three areas of T-Mobile support (Cust Service, Tech Support, Executive Response Team) advised me to wait and see if Samsung releases any software tweaks.. They suggested that, if possible, give it a little time before re-ordering a new device, as to allow the supply to replenish. This solution is fine with me since I have my S6 Edge Plus that still works great. My plan it to let things settle down, let inventory replenish and revisit the S7 Edge in a month or so. I love the device.
    I've thought about that. I knew if, for any reason, I had a device with a problem so much that I had to exchange it, it wouldn't be possible, beacause I have the silver one.
    03-21-2016 08:25 AM
  21. cardboard60's Avatar
    Got a S7 Edge, bluetoothed it to my Kia Optima. Sounds great. No problems what so ever.
    When a new phone comes out. They sell out of phones, Cases and chargers fast.
    It usually takes about a month before any more come in.


    Anytime a new product comes out. There will be a few bugs. There are updates that helps fix problems.

    Already know a lot of folks that got the New S7 Edge and nobody has had any complaints.
    Great Battery life. fast , bright phone.


    Roll Tide.
    lsmith9523 likes this.
    03-23-2016 06:43 PM
  22. Stephanie Miller4's Avatar
    Never had any of those issues, got mine a few days before the release day. Works perfect with everything

    Posted via the Android Central App
    03-23-2016 08:29 PM
  23. lsmith9523's Avatar
    Update to this thread:

    I received my second (returned the first one. See beginning of this thread.) S7 Edge Silver today. So far, the previous issues I experienced with my first S7 Edge are not there. I hated to go through the hassle of returning the device, waiting for new stock and re-ordering, but I am so glad I did. I ordered from T-Mobile Sales yesterday (3/28/16) around 2:45pm EST and my device arrived the next day (today 3/29/16.)
    papc likes this.
    03-29-2016 12:22 PM
  24. meyerweb#CB's Avatar
    Good news. Hopefully this one works perfectly for you.
    lsmith9523 likes this.
    03-29-2016 01:10 PM

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