1. Kevin Demers's Avatar
    Hello!

    So after a week of using Android Pay without problems, I recently ran into an issue where I would get the following error when I tried to use it:

    "Android Pay cannot be used" followed by "Google is unable to verify that your device or the software running on it is Android compatible".

    This is normally an error message that is associated with using Rooted phones or custom images. My Verizon S7 Edge has neither - completely stock, although I have disabled some bloatware apps. I haven't disabled anything between the time it was working and the time it wasn't working.

    I also downloaded an app to test the SafetyNet status of my device. It fails everytime saying that the CTS Profile does not match.

    I have so far uninstalled the Google Play Services and Android Pay updates and reupdated them. I have wiped the phones cache. I have not done a full factory reset yet as I would prefer to not lose my data until that becomes the only option.

    Has anyone else run into this issue?

    EDIT: I solved the issue after a lengthy amount of google searching. I eventually found a post where using ADB to modify the DPI settings on another device caused Android Pay/SafetyNet to break. I haven't done anything with ADB, but I did make use of a recently posted "tweak" that allows you to change the DPI on your Galaxy S7 device. The tweak involves using a Settings Activity in the Nova Launcher Activies Widget to change your DPI to Condensed. Everyone indicated that this was just a hidden setting and multiple users on these forums explicitly stated that it would not break Android Pay. Well....

    The tweak detailed (using Nova Launcher) completely broke my Android Pay and my SafetyNet functionality on my device in the same manor as the ADB tweak. I have yet to find anyone else to make this link, but hopefully this post eventually helps someone.

    In summary: if you have used the Nova Launcher tweak to change your DPI to condensed and are having Android Pay issues, you need to undo it.

    This occurred on my Version S7 Edge.
    manomic, Drakon911, recDNA and 1 others like this.
    03-22-2016 09:30 AM
  2. tstolz's Avatar
    Haven't had that issue, but you had me worried. Just ran SafetyNet Helper to check the status of mine (T-Mobile S7e, Knox disabled via Package Disabler, if that even does anything), and it passed, fwiw.
    Kevin Demers likes this.
    03-22-2016 10:55 AM
  3. mploc1's Avatar
    I did the same with nova launcher and yes my Android Pay no longer works. Thanks man. I have even sent my report to Google before I read this.
    03-31-2016 03:20 PM
  4. Drakon911's Avatar
    Thank you! I have an s7 edge and the same issue. Never thought it would be something as simple as a Nova Shortcut.
    04-18-2016 09:19 PM
  5. stevefrench85's Avatar
    Thanks for the confirmation. I had just begun to suspect this and this confirms it for me.
    04-19-2016 01:54 PM
  6. klef25's Avatar
    I'm having the same problem. I just received the AT&T update for the phone and had read somewhere that Samsung was going to reveal the settings that Nova Launcher was able to access. I haven't been able to look for this, yet. Does anyone know if there is another way to use the condensed dpi setting that won't block Android Pay or if the Nova Launcher setting can be flipped back and forth easily to be able to use Android Pay when needed?
    04-21-2016 11:10 AM
  7. fsfty's Avatar
    Off topic, but why are people using Android Pay when Samsung Pay is far superior in so many ways?
    Thiscrapsucks35 likes this.
    04-21-2016 11:17 AM
  8. John Chamboullides's Avatar
    I'm having the same problem. I just received the AT&T update for the phone and had read somewhere that Samsung was going to reveal the settings that Nova Launcher was able to access. I haven't been able to look for this, yet. Does anyone know if there is another way to use the condensed dpi setting that won't block Android Pay or if the Nova Launcher setting can be flipped back and forth easily to be able to use Android Pay when needed?
    Not that I'm aware of.
    05-05-2016 05:33 AM
  9. pumahunter's Avatar
    I know for me it's because my bank isn't yet supported by Samsung pay...bummer.
    05-05-2016 12:00 PM
  10. maletomnow's Avatar
    Thanks for this ...

    How do we go about "undoing" the DPI setting ?

    I uninstalled Nova, but still wouldnt let me add a bank card

    Thanks
    Tom
    05-18-2016 03:09 AM
  11. pjwk81's Avatar
    That Standard/Condensed setting is under display settings now since the last update. Don't need Nova to do it.

    Did you undo it in Nova before uninstalling?
    05-18-2016 04:17 AM
  12. maletomnow's Avatar
    Hi

    Thanks, yeah I found it... You're right that its Nova independent...

    For everyone else:
    "Display Scaling" which is a standard feature in Samsung's breaks the security checks... Mental and should be fixed by Google.

    To FIX... go, Settings / Display / Display Scaling / Select Standard... Android Pay works after restart...
    05-18-2016 04:44 AM

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