1. f1nzup's Avatar
    I can receive a pic, but I cannot send one. Usually the app will re-size the pic I am sending, but it doesn't do this with any of the apps I have tried, and I have tried three, including the Messaging app that comes with it, as well as Handcent and Textra. I am on Sprint. I have updated the Profile. Is there another setting I am missing? Any help would be appreciated.
    03-22-2016 03:53 PM
  2. gnuser's Avatar
    Enable Group conversations and try again
    03-22-2016 05:35 PM
  3. f1nzup's Avatar
    Enable Group conversations and try again
    Thanks for the reply. And I turned it off originally because I was getting a 'group' text when someone would send me a pic, but I did turn it back on, but still can't send a pic. I can receive them, but not send them. My guess is that none of the apps I've tried are resizing my pics like other phones I've had, but I don't know why, unless this is something new by Samsung, because my Note 5 didn't have this problem. Thanks again for the reply.
    03-22-2016 09:06 PM
  4. gnuser's Avatar
    What error are you getting? Does it attach the picture in the message body or not? Do you have Att Message cloud sync enabled. I have it disabled.
    03-22-2016 10:39 PM
  5. f1nzup's Avatar
    It says 'Multimedia messages not supported by network'. As I said above, it appears none of the apps I am using will resize the picture in order for it to be able to send. It's been a long time since I've had this problem because all of my latest phones (S3, Note 5, LG G4) have been able to resize before sending. Sprint tech could also not help me. I appreciate your efforts.
    03-23-2016 06:22 AM
  6. ujprete's Avatar
    Is your mobile data on I had this same issue with my s4 it refused to send mms with the mobile data turned off
    03-23-2016 07:32 AM
  7. f1nzup's Avatar
    Is your mobile data on I had this same issue with my s4 it refused to send mms with the mobile data turned off
    Yes it is. I checked it after starting this thread, but thanks.
    03-23-2016 08:20 AM
  8. rkkeller's Avatar
    My guess is that none of the apps I've tried are resizing my pics like other phones I've had, but I don't know why, unless this is something new by Samsung, because my Note 5 didn't have this problem. Thanks again for the reply.

    The default standard messages app that came on your S7 should work fine and if it doesn't then the problem is elsewhere or with your carrier.
    03-23-2016 08:21 AM
  9. erasat's Avatar
    Yes it is. I checked it after starting this thread, but thanks.
    I don't know if the Wifi Calling on Sprint works similar than on T-Mobile, but with T-mobile, I have seen sometimes that with WIFI calling on, it has some issues with the SMS/MMS apps and messages in general, very erratic sometimes and very hard to troubleshoot.

    So, if by any chance you have Wifi Calling on, just turn it off and see if it works, if not, just turn the Wifi off and try again.

    This is what I found on Sprint FAQ's related to SMS/MMS on Wifi calling:

    Can I send text messages over Wi-Fi?
    Android phones: Both SMS (text) and MMS (pictures) messaging is supported in Wi-Fi Calling mode. Note: Samsung GS7, GS7 Edge, and LG G5 will support Messaging over Wi-Fi later in 2016.
    03-23-2016 08:25 AM
  10. rkkeller's Avatar
    You can try this, its for the S6 but probably the same for the S7:

    Troubleshoot issues related to multimedia messages (MMS) on your Samsung Galaxy S 6 edge
    03-23-2016 08:33 AM
  11. f1nzup's Avatar
    The default standard messages app that came on your S7 should work fine and if it doesn't then the problem is elsewhere or with your carrier.
    Yes, no one else seems to have this problem, so that's what I'm thinking. May need to do a hard reset. Ugh. Thanks everyone for the suggestions! If/when I get it resolved I will update here.
    03-23-2016 02:58 PM
  12. Scutley's Avatar
    When I had the AT&T messenger app on the S7 Edge it wouldn't let me send MMS pic through text messaging. I then uninstall/disabled the AT&T messenger app and used Samsung. It works find with Samsung.
    03-23-2016 04:14 PM
  13. f1nzup's Avatar
    I wanted to thank everyone for their help in this thread and give an update. After trying everything, as well as a chat session with Sprint, nothing had worked so I accepted the idea that I was going to have to do a hard reset, which absolutely sucks because it takes forever to get a new phone to where I like it, but I thought before I did that I would try the soft reset one more time.

    The Sprint rep that I chatted with had given me the code to do this, so I did it one more time, and low and behold, this time it worked. I did it once before while on the chat with the rep, but it didn't fix the problem, although at that time I also couldn't update my Profile, but after that soft reset, I was able to update my Profile. So short story long, the second soft reset was the answer and I'm back in business with the best phone I have owned to date. Thanks again for all of the help.
    tsells likes this.
    03-26-2016 04:29 AM
  14. b dc's Avatar
    I wanted to thank everyone for their help in this thread and give an update. After trying everything, as well as a chat session with Sprint, nothing had worked so I accepted the idea that I was going to have to do a hard reset, which absolutely sucks because it takes forever to get a new phone to where I like it, but I thought before I did that I would try the soft reset one more time.

    The Sprint rep that I chatted with had given me the code to do this, so I did it one more time, and low and behold, this time it worked. I did it once before while on the chat with the rep, but it didn't fix the problem, although at that time I also couldn't update my Profile, but after that soft reset, I was able to update my Profile. So short story long, the second soft reset was the answer and I'm back in business with the best phone I have owned to date. Thanks again for all of the help.
    How did u soft reset it? I have the same issue now. I send a pic to family and friends it it wont load or open on their end.....its super annoying
    09-04-2016 04:10 PM
  15. Victicious Vision's Avatar
    I can receive a pic, but I cannot send one. Usually the app will re-size the pic I am sending, but it doesn't do this with any of the apps I have tried, and I have tried three, including the Messaging app that comes with it, as well as Handcent and Textra. I am on Sprint. I have updated the Profile. Is there another setting I am missing? Any help would be appreciated.
    If you are on AT&T with your Samsung Galaxy S7 (Edge or Active) this is what you wanna do:

    Check APN settings
    Settings 》Connections 》Mobile Networks 》Access Point Names

    if you don't see NXTGENPHONE then your going to want to add a new one.

    Should read

    Name: NXTGENPHONE
    APN: NXTGENPHONE

    Leave the next few as not set. The next one to change will be located at the bottom of your screen without scrolling.

    MMSC: http://mmsc.mobile.att.net
    MMS Proxy: proxy.mobile.att.net
    MMS Port : 80
    Slip next 2 will be
    310
    410
    Authentication
    Type: None
    APN Type: default,mms,supl,hiprI
    Bearer remains unspecified

    Now the save button will be top right corner where u see more, click and you will see save. After creating and making active please be sure to reboot the device and you should be good to go,

    Hope this helps!
    10-20-2016 04:59 AM
  16. Devenchi's Avatar
    If you have the Package Disabler app on your device, that may be an issue.
    10-20-2016 02:59 PM
  17. Pedro Vga's Avatar
    11-22-2016 12:24 PM

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